Customer Relationship Manager Job Description
Job summary 1
The Customer Relationship Manager is responsible to integrate at all levels of the organization to promote the delivery of a quality product and the professional and timely handling of customer work. The Customer Relationship Manager is responsible for the management of the account from implementation to the life of the contract. The Customer Relationship Manager will embrace the company vision while living and promoting the company's core operating values.
Duties & Responsibilities 1
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Requirements & Skills 1
Job summary 2
The Customer Relationship Manager is responsible for cultivating and maintaining ongoing customer relationships. Manages a portfolio of delinquent loans by working with loan modification and disposition specialists to determine solutions that will cure the account in a timely manner. Presents customers with and educates customers on options such as Repayment plans, Special Forbearance, Modifications, Short Sale, or Foreclosure. Responsibilities may include responding to customer, or other 3rd party inquiries, researching, preparing, and/or procuring documentation, or analyzing requests in accordance with established guidelines and determining the appropriate courses of action. Typically will have more than 2 years of call center experience.
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Job summary 3
The Customer Relationship Manager works with the online support team and is responsible for managing our small to medium size implementations. This also includes driving the annual license renewal process through high-quality service and attention to educator needs.
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Requirements & Skills 3
Job summary 4
The Customer Relationship Manager provides strategic business direction and plans to customers including the development and oversight of service activities for company products and services for a designated client or group of clients, primarily focused on customers at mid to high complexity. Ensures quality service and operational performance within the parameters of program and delivery standards by working collaboratively in a collective business construct. Develops client relationships and understanding of client business and product installations to identify service needs, plan service delivery and drive the use of proactive service and support mechanisms to efficiently ensure a positive customer experience.
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Requirements & Skills 4
Job summary 5
We are looking for an experienced Customer Relationship Manager to engage with key customers by building and preserving trusting relationships. The Customer Relationship Manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the organization's core values. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
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Requirements & Skills 5
Job summary 6
The Customer Relationship Manager demonstrates the highest quality of customer engagement by effectively managing rental accounts and meeting company account management goals and expectations by collecting current and past due accounts while adhering to company standards, policies, and procedures. This role positively impacts customer growth and revenue through account management, sales activities, and providing exceptional customer service.
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Requirements & Skills 6
Job summary 7
We are seeking a Customer Relationship Manager who will build long-term sustainable client relationships with account executives, while understanding their business requirements, and proposing strategic capture initiative solutions, thus ultimately generating new business opportunities and agency diversification.
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Requirements & Skills 7
Job summary 8
The Customer Relationship Manager is responsible for the regional market and client expansion of new business opportunities for the Company. In this role, the incumbent will develop, coordinate and implement plans designed to increase business with existing customers and capture new opportunities.
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Requirements & Skills 8
Job summary 9
To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
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Requirements & Skills 9
Job summary 10
We are looking for a Customer Relationship Manager.
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Requirements & Skills 10
Frequently asked questions
What is the role of a customer relationship manager?
A customer relationship manager (CRM) is a professional who is responsible for managing and improving the relationship between a company and its customers. Their main role is to ensure that customers are satisfied with the products or services they receive and to identify opportunities to improve the customer experience.
Some specific responsibilities of a customer relationship manager might include:
Identifying customer needs and concerns and working to address them.
Communicating with customers to resolve issues and address concerns.
Monitoring customer satisfaction and identifying areas for improvement.
Analyzing customer data to identify trends and patterns.
Developing and implementing strategies to improve the customer experience.
Managing customer accounts and maintaining accurate records.
Collaborating with other teams, such as sales, marketing, and product development, to ensure that customer needs are being met.
Providing reports and updates to management on customer satisfaction and other metrics.
Building and maintaining relationships with key customers.
Customer relationship managers typically work in customer service or sales roles and may be responsible for managing a team of customer service representatives or salespeople. They may also work with external partners, such as vendors or suppliers, to ensure that customer needs are being met.
What are the skills required for customer relationship manager?
Customer relationship managers should have a strong foundation in the following skills:
Communication: Customer relationship managers must be able to communicate effectively with customers and other stakeholders, both in writing and orally.
Customer service: Customer relationship managers should have strong customer service skills and be able to provide assistance and support to customers in a helpful and professional manner.
Interpersonal skills: Customer relationship managers should be able to build relationships with customers, team members, and other stakeholders, and be able to work well in a team.
Problem-solving: Customer relationship managers should be able to identify and resolve issues and concerns that customers may have.
Analytical skills: Customer relationship managers should be able to analyze customer data and identify trends and patterns in order to identify opportunities for improvement.
Time management: Customer relationship managers must be able to prioritize tasks, manage their time effectively, and meet deadlines.
Leadership: Customer relationship managers may be responsible for leading a team, and should have the ability to motivate and lead others.
Organizational skills: Customer relationship managers should be able to keep track of multiple tasks and projects and be able to effectively manage and coordinate them.
Adaptability: Customer relationship managers must be able to adapt to changing circumstances and be flexible in their approach to tasks and projects.
Emotional intelligence: Customer relationship managers should be able to understand and manage their own emotions, as well as those of others, in order to effectively manage customer relationships.
