As a Call Center Supervisor, uou will be managing day-to-day operations for one or more teams in the call center. You will work in a supervisory role planning, directing, managing and evaluating team performance to ensure customers are receiving a high level of service. You will work under the general direction of our customer service management team in addition to communicating with clients and vendors to implement streamlining opportunities and process improvements.
Call Center Supervisor Duties & Responsibilities 1
Download all 10 Call Center Supervisor Job Descriptions
The Ultimate guide
Call Center Supervisor Requirements & Skills 1
Call Center Supervisor Job summary 2
The Call Center Supervisor is responsible for the performance, productivity, and quality of the Call Center Team. Ensures staff/ patient satisfaction and compliance with Company regulations and values. Oversees process improvement and implementation. Responsible for hiring, development and overall performance management of teams.
Call Center Supervisor Duties & Responsibilities 2
Attract, interview & hire
the best candidates faster
CEO at Deckrobot, 11-50 employees
I've front loaded all my recruiting needs to 100hires :) Very intuitive to use. I'm not
an HR person, thus, for me it's crucial that the tool is straight-forward to use yet
powerful! Additionally, I really like that publishing job at 100hires automatically
promotes it and gets you additional candidate leads
Powerful Applicant Tracking System with G Suite integration
Get started for FREE, upgrade as you grow Easy setup No credit card required
Call Center Supervisor Requirements & Skills 2
Call Center Supervisor Job summary 3
We are looking for a competent Call Center Supervisor to organize and lead a team of colleagues in our call center. You will be responsible for assessing their work and providing them feedback to improve their performance while ensuring excellent service for our customers and retail partners.
The Call Center Supervisor will provide information, feedback and mentoring to agents as well as support call center service level standards by holding teams accountable for results and associated performance metrics. The Call Center Supervisor will also craft and support a culture of inclusion and diversity, all actions are in complete alignment with Company practices, policies, and values.
An excellent call center supervisor will have customer service and supervisory experience. You will possess great communication skills and be able to lead and motivate. You will be organized, reliable, as well as exhibit results.
Call Center Supervisor Duties & Responsibilities 3
Call Center Supervisor Requirements & Skills 3
Call Center Supervisor Job summary 4
The Call Center Supervisor provides supervision and training to the call center staff. If you have the drive, confidence, and determination to succeed, we are looking for you!
Call Center Supervisor Duties & Responsibilities 4
Call Center Supervisor Duties & Responsibilities 5
Call Center Supervisor Requirements & Skills 5
Call Center Supervisor Job summary 6
The Call Center Supervisor assists manager with supervisory roles: scheduling, training, coaching, and evaluating call center representatives to deliver member service that meets Company benchmarked expectations and provides the member with an optimal service experience.
Call Center Supervisor Duties & Responsibilities 6
Call Center Supervisor Requirements & Skills 6
Call Center Supervisor Job summary 7
In a 24/7 in-bound call center environment, the Customer Support Supervisor will be responsible for a team of Customer Support Representatives. This role will supervise the day to day call center operations, monitor customer interactions and ensure productivity of the CSR’s in support of KPI objectives. This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company polities and procedures.
Call Center Supervisor Duties & Responsibilities 7
Call Center Supervisor Requirements & Skills 7
Call Center Supervisor Job summary 8
We are currently seeking an experienced Call Center Supervisor. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Call Center Supervisor Duties & Responsibilities 8
Call Center Supervisor Requirements & Skills 8