Call Center Customer Service Representative Job Description

Job summary 1

We are seeking a Call Center Customer Service Representative to join our team. The primary function of the Call Center Customer Service Representative is to provide outstanding service to customers via incoming phone calls, emails, and faxes. A Call Center Customer Service Representative will assist customers with order entry, quotes delivery information, product knowledge, research, problem-solving, and follow-up.

Duties & Responsibilities 1

special offer
Download PDF with all 10 Call Center Customer Service Representative Job Descriptions
100Hires
eBook
Free Guide:
The Ultimate guide
to recruiting

Requirements & Skills 1

Job summary 2

The Call Center Sales Representative is responsible for directly servicing the needs of the residential customer. The CSR is responsible for being an expert in billing and general information for the residential customer and promoting the company’s products and services. The CSR will solve all customer concerns that are correctly routed to Billing and General Information queue on the first call with complete accuracy. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports for this position.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Call Center Customer Service Representative will receive inbound phone calls at our call center from Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assisting with service-related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Call Center Customer Service Representative answers phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction. Candidates bilingual in both English and Spanish strongly preferred.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

As a Call Center Customer Service Representative you will be responsible for providing high-quality customer assistance when responding to inquiries from potential clients requesting information and pricing. Customer service agents are responsible for assuring speedy and accurate resolutions for each inquiry.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are currently seeking a Call Center Customer Service Representative who is passionate about exceeding customer expectations to support our call center.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering inquiries, handling complaints, as well as troubleshooting issues.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are searching for a Call Center Customer Service Representative for our on-site call center!

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

As a Call Center Customer Service Representative, your two primary responsibilities would be one, to set qualified appointments from inbound callers, and two, to provide effective customer service to consumers by utilizing excellent communication skills and in-depth knowledge of company products and policies. You will be required to accurately enter data into our system.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

The Call Center Customer Service Representative performs enroller service functions and completes service requests to contribute to the retention of Company business. Supports the enroller process for products administered by the Companies to ensure quality, efficient, and effective customer service.

Duties & Responsibilities 10

Requirements & Skills 10

We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy