10 Best Call Center Customer Service Representative Job Descriptions

Call Center Customer Service Representative Job summary 1

We are seeking a Call Center Customer Service Representative to join our team. The primary function of the Call Center Customer Service Representative is to provide outstanding service to the customers via incoming phone calls, email and faxes. A Call Center Customer Service Representative will assist customers with order entry, quotes delivery information, product knowledge, research, problem solving and follow up.

Call Center Customer Service Representative Duties & Responsibilities 1

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Call Center Customer Service Representative Requirements & Skills 1

Call Center Customer Service Representative Job summary 2

The Call Center Sales Representative is responsible for directly servicing the needs of the residential customer. The CSR is responsible for being an expert in billing and general information for the residential customer and promoting the company’s products and services. The CSR will solve all customer concerns that are correctly routed to Billing and General Information queue on the first call with complete accuracy. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports to this position.

Call Center Customer Service Representative Duties & Responsibilities 2

Call Center Customer Service Representative Requirements & Skills 2

Call Center Customer Service Representative Job summary 3

The Call Center Customer Service Representative will receive inbound phone calls at our call center from Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assist with service related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Call Center Customer Service Representative Duties & Responsibilities 3

Call Center Customer Service Representative Requirements & Skills 3

Call Center Customer Service Representative Job summary 4

The Call Center Customer Service Representative answers phones to respond to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints. Project a professional company image through phone interaction. Candidates bilingual in both English and Spanish strongly preferred.

Call Center Customer Service Representative Duties & Responsibilities 4

Call Center Customer Service Representative Requirements & Skills 4

Call Center Customer Service Representative Job summary 5

As a Call Center Customer Service Representative you will be responsible for providing high quality customer assistance when responding to inquiries from potential clients requesting information and pricing. Customer service agents are responsible for assuring speedy and accurate resolutions for each inquiry.

Call Center Customer Service Representative Duties & Responsibilities 5

Call Center Customer Service Representative Requirements & Skills 5

Call Center Customer Service Representative Job summary 6

We are currently seeking a Call Center Customer Service Representative who is passionate about exceeding customer expectations to support our call center.

Call Center Customer Service Representative Duties & Responsibilities 6

Call Center Customer Service Representative Requirements & Skills 6

Call Center Customer Service Representative Job summary 7

As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering inquiries, handling complaints, as well as troubleshooting issues.

Call Center Customer Service Representative Duties & Responsibilities 7

Call Center Customer Service Representative Requirements & Skills 7

Call Center Customer Service Representative Job summary 8

We are searching for a Call Center Customer Service Representative for our on-site call center!

Call Center Customer Service Representative Duties & Responsibilities 8

Call Center Customer Service Representative Requirements & Skills 8

Call Center Customer Service Representative Job summary 9

As a Call Center Customer Service Representative, your two primary responsibilities would be one, to set qualified appointments from inbound callers and two, to provide effective customer service to consumers by utilizing excellent communication skills and in-depth knowledge of company products and policies. You will be required to accurately enter data into our system.

Call Center Customer Service Representative Duties & Responsibilities 9

Call Center Customer Service Representative Requirements & Skills 9

Call Center Customer Service Representative Job summary 10

The Call Center Customer Service Representative performs enroller service functions and completes service request to contribute to the retention of Company business. Supports the enroller process for products administered by the Companies to ensure quality, efficient and effective customer service.

Call Center Customer Service Representative Duties & Responsibilities 10

Call Center Customer Service Representative Requirements & Skills 10

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