Call Center Customer Service Representative Job Description template and pdf with duties [2024]

Job summary 1

We are seeking a Call Center Customer Service Representative to join our team. The primary function of the Call Center Customer Service Representative is to provide outstanding service to customers via incoming phone calls, emails, and faxes. A Call Center Customer Service Representative will assist customers with order entry, quotes delivery information, product knowledge, research, problem-solving, and follow-up.

Duties & Responsibilities 1

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Builds rapport with customers by providing outstanding customer service
Enter and Confirm orders in a timely and accurate manner.
Keeps current on promotional sales items, new products, etc.
Answer customer inquiries
Follows up with customers on requested information and their order status promptly.
Participate in the phone loop to answer incoming customer calls during their scheduled shift at all times.
- Identifies customers' needs and provides customers with possible solutions.
- Assists team members with the departmental workload and contributes to a team environment.
- Collaborates with other departments to provide our customers with the information they require or the best possible solution

Requirements & Skills 1

Job summary 2

The Call Center Sales Representative is responsible for directly servicing the needs of the residential customer. The CSR is responsible for being an expert in billing and general information for the residential customer and promoting the company’s products and services. The CSR will solve all customer concerns that are correctly routed to Billing and General Information queue on the first call with complete accuracy. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports for this position.

Duties & Responsibilities 2

Requirements & Skills 2

Previous experience in a customer service environment – required
Keyboard Skills – required
High School Diploma – required
- Maintains punctuality and good attendance
- Background record that meets Company standards
- Reliable means of transportation at all times

Job summary 3

The Call Center Customer Service Representative will receive inbound phone calls at our call center from Customers and will be responsible to help schedule service for truck and trailer breakdowns, plus scheduling preventive maintenance (PM) service, as well as assisting with service-related questions. The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Call Center Customer Service Representative answers phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. Project a professional company image through phone interaction. Candidates bilingual in both English and Spanish strongly preferred.

Duties & Responsibilities 4

Requirements & Skills 4

High school diploma or equivalent
Basic reading, writing, and mathematics skills are required
Bilingual (English/Spanish) preferred
Minimum of one year of Call Center experience or two years in customer service
Computer literate with the ability to learn customer service software applications
Conveys empathy and resolves customer issues through a Chat Team
- Duties require professional verbal and written communication skills and the ability to type 35 wpm
- Excellent telephone etiquette to enhance relationships with customers
- Job involves sitting, with a structured schedule, working in front of a computer screen

Job summary 5

As a Call Center Customer Service Representative you will be responsible for providing high-quality customer assistance when responding to inquiries from potential clients requesting information and pricing. Customer service agents are responsible for assuring speedy and accurate resolutions for each inquiry.

Duties & Responsibilities 5

Answer incoming client calls assisting clients with scheduling appointments for sales associates to provide information and pricing
Make follow-up calls with people who have made previous inquiries
Enter all information into our system making updates as needed
Update customer files with accuracy and maintain documentation of each phone call
- Handle every prospect, customer, and co-worker with world-class care
- Adhere to company policies and procedures at all times
- Make a great impression on every call

Requirements & Skills 5

Excellent communication and listening skills
Strong confident phone presence with strong verbal skills
Excellent typing/data entry skills
- Helpful caring solution-oriented attitude
- Previous customer service/call center experience is a plus (but not necessary)
- Attendance and punctuality required

Job summary 6

We are currently seeking a Call Center Customer Service Representative who is passionate about exceeding customer expectations to support our call center.

Duties & Responsibilities 6

Assist clients by gathering accurate information and connecting them with an Interpreter over the phone
Ability to handle high volume calls pleasantly and efficiently
Provide exceptional customer service

Requirements & Skills 6

Ability to deliver a highly satisfying customer experience
Strong computer skills and ability to learn new software
Ability to keep sensitive information confidential
Multi-language capability is not required
- High school diploma or equivalent
- Proven success in a previous customer service/call center position
- Ability to work remotely in emergency situations

Job summary 7

As a part of our continued growth, we are looking for dedicated and passionate Call Center Customer Service Representatives to join our team! As a Call Center Customer Service Representative, you will be responsible for answering incoming calls from customers to take orders, answering inquiries, handling complaints, as well as troubleshooting issues.

Duties & Responsibilities 7

Requirements & Skills 7

High School Graduate or G.E.D. equivalent required
Automotive knowledge is preferred, but not required
Experience in a call center or customer service environment
- Must possess computer skills, as well as data entry and typing ability
- Problem-solving skills
- Must be detail-oriented and organized

Job summary 8

We are searching for a Call Center Customer Service Representative for our on-site call center!

Duties & Responsibilities 8

Perform outbound call campaigns
Provide callbacks and follow-up calls as needed
Respond to clients via inbound calls, emails, or website
Transfer calls to licensed agents, as needed
Follow customer service protocols
Follow company policies and procedures
- Follow call center workflows and desktop procedures
- Maintain call center metrics as determined by management
- Complete miscellaneous related tasks as assigned by management

Requirements & Skills 8

High School diploma or equivalent is required
Ability to multi-task in a fast-paced environment
Effective communication, both orally and in writing
- Highly detail-oriented
- Positive attitude and the ability to work well with others
- Prior call center experience preferred

Job summary 9

As a Call Center Customer Service Representative, your two primary responsibilities would be one, to set qualified appointments from inbound callers, and two, to provide effective customer service to consumers by utilizing excellent communication skills and in-depth knowledge of company products and policies. You will be required to accurately enter data into our system.

Duties & Responsibilities 9

Accurate data entry.
Handling inbound calls to schedule in-home consultations for our sales team.
Accurately schedule service and sales appointments.
Calling customers to confirm appointments
Following up with online leads.
Processing lead information from the in-field sales representatives.
- Interact with customers in a friendly and polite manner.
- Professionally and accurately handle questions from customers and insure that any outstanding issues are resolved both promptly and thoroughly.
- Willingness to work a flexible schedule included Saturdays.

Requirements & Skills 9

1-2 years plus experience in calling environments.
Accurately and with strong data entry skills.
Detail and results oriented.
- Experience in home improvement products sales and/or direct response marketing is greatly preferred, but not a requirement
- Ability to communicate clearly and professionally and to handle customer complaints and dissatisfied customers.
- Experience with CRM programs.

Job summary 10

The Call Center Customer Service Representative performs enroller service functions and completes service requests to contribute to the retention of Company business. Supports the enroller process for products administered by the Companies to ensure quality, efficient, and effective customer service.

Call Center Customer Service Representative Job Description

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