Transportation Coordinator Job Description

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Transportation Coordinator Job Description

Job descriptions
Manufacturing, Transport, and Logistics

Job summary 1

The Transportation Coordinator entails analyzing the most cost-effective inland moves utilizing the most reliable resources at its disposal. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Transportation Coordinator is responsible for resolving customer/carrier issues as well as handling shipment exceptions such as updates and expedites promptly. Identifies areas for continual improvement to streamline processes and reduce costs, as well as drive increased systemic solutions. Other responsibilities include cross-training at the account and functional area level, as well as maintaining metrics and tracking exceptions.

Duties & Responsibilities 2

Requirements & Skills 2

1-year experience working with customers or carriers preferred
Bachelor's degree in Transportation, Logistics, or Business Administration preferred
Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
- Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
- Experience using analytical and judgment skills to solve the problem
- Professional certification may be required in some areas

Job summary 3

As a Transportation Coordinator, you will be involved in the timely scheduling and tendering of outbound freight by customer delivery demands, corporate sales targets, and product supply availability. The Transportation Coordinator is responsible for the selection and management of “least cost” carriers on outbound loads, and scheduling and tracking outbound/inbound loads to ensure on-time delivery.

Duties & Responsibilities 3

Consistent and professional communications to maintain professional carrier and customer relationships
- Tendering loads to carriers while ensuring automated or manual routing guide assignment/tender acceptance in the Standard Routing Guide (SRG)
- Appointment scheduling with shipper and/or receiver and updates the Transportation Management System (TMS)/SAP/ Warehouse Management System (WMS) as needed
- Notify appropriate groups of any product supply issues and work with our Order Revenue Management team and Operations Planning group to resolve issues to maintain customer satisfaction

Requirements & Skills 3

High School Diploma or GED equivalent
1+ years’ experience providing customer service and logistics support in a manufacturing, military, or transportation environment

Job summary 4

Transportation Coordinator’s responsibility is to develop professional relationships with our regional vendors and to use reporting tools to set forth our delivery partners up for success. The coordinator is the first to know when something is going wrong in the assigned regional delivery network and knows when to escalate service problems.

Duties & Responsibilities 4

Develop/Maintain a highly professional & positive relationship with carriers/vendors & colleagues.
Use reporting tools & MS Excel to manage regional courier performance.
- Drive service excellence in our regional carrier network.
- Resolve and prevent any issues (delays, non-compliance).
- Proactive communication via email, phone, and text.

Requirements & Skills 4

You enjoy talking to people.
You politely but firmly send an undercooked burger back.
You wonder why anyone would hire a party planner.
You strive for excellence and want to move ahead.
- Strong understanding of basic sales math, trends, and analytic capabilities.
- Ability to convey information clearly and concisely in a variety of contexts, tailored to the situation.
- Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.

Job summary 5

The main purpose of the Transportation Coordinator position is the continuous management and support of a fleet of professional drivers during the night and weekend operations. The Transportation Coordinator ensures that drivers have the knowledge and skills to safely, efficiently, and effectively provide industry-leading service to our customers while building relationships with drivers to promote career growth and longevity.

Duties & Responsibilities 5

Continued management and support for 100-250 professional drivers during night and weekend hours.
Professional verbal and written communication utilizing various technologies (i.e. Outlook, in-cab messaging, phone systems, etc.)
Enact efficient and creative plans to ensure safe and on-time service for customers and for drivers’ prescheduled time off. Coach drivers thru concerns that they may encounter, including but not limited to hours of service, directions, pay and productivity, swaps, permits, lumpers, advances, and equipment needs
Professional interdepartmental communications to facilitate collaboration on company goals.
Make cost-effective decisions in line with company goals and expectations.
- Troubleshoot daily challenges for both customers and professional drivers
- Prompt attendance for all scheduled shifts
- Confidentiality is an expectation of this position due to exposure to medical and payroll information

Requirements & Skills 5

Knowledge of the transportation industry and terminology, usually gained through practical experience and on-the-job training
Conflict management
Personnel management
Knowledge of North American geography
Proficient in Windows operating systems
- Ability to communicate in a courteous and professional manner
- Prefer a minimum of a Bachelor’s Degree from an accredited college or university, preferably within Supply Chain, Business Administration, or equivalent experience.
- Previous transportation or management experience preferred

Job summary 6

In the Transportation Coordinator role, you will be responsible for the day-to-day scheduling of shipments, negotiating rates with 3rd party carriers, verifying drivers’ logs, and checking shipments for accuracy, and problem resolution. You will be Customer Curious as you work closely with your leader to ensure that the business and customer needs have been met through efficient shipping operations for optimal service to all areas of the business.

Duties & Responsibilities 6

Route and schedule company trucks, shipments and 3rd party carriers
Resolve customer complaints and issues about shipping
- Build and leverage trusting relationships with internal and external business partners to optimize and deliver creative solutions that drive business value
- Use established tools and procedures to identify, organize and categorize information
- Exchange job-related information to provide routine support on an ongoing basis

Requirements & Skills 6

Basic knowledge of parcel transportation carriers, services, processes, and pricing
Ability to coordinate multiple tasks and cross-train to learn different skills with confidence
- Strong sense of urgency and ability to independently prioritize workload according to the needs of the business
- Ability to speak with candor to drive business results; Excellent communication skills, both verbal and written
- Learn and apply working knowledge of related work area processes and procedures

Job summary 7

The Transportation Coordinator provides support to the Transportation Manager by creating and analyzing reports using numerous databases and systems.

Duties & Responsibilities 7

Collect, track, and input data relative to Transportation metrics
Create and maintain basic charts, graphs, spreadsheets, and databases. Prepare summary information for the manager's review. Prepare and update recurring and routine internal reports, collect and verify data
Check documents for accuracy and completeness, cross reference information
- Verify information and data for compliance with regulations and procedures
- Download data from multiple transportation systems; compile into reports
- Other administrative duties as assigned

Requirements & Skills 7

2 years administrative support experience required. Experience in Transportation, Warehouse, or related industry experience is preferred
Must have good computer skills
Must have intermediate skills in Microsoft Excel and be able to execute the following functions: Count and Sum, import data from proprietary software, sort, format, and filter data, freeze panes and create charts.
Must have intermediate skills in Microsoft Word and be able to execute the following functions: Formatting documents, utilization of templates, adding and editing bullets and numbers, and creating and editing tables.
- Ability to manage multiple functions simultaneously in a fast-paced environment
- Ability to adapt to changing organizational and operational needs
- Must be able to resolve a variety of issues/topics of moderately complex routine nature with some independence

Job summary 8

The Transportation Coordinator coordinates and directs programs and services relating to regular and special education school bus transportation services and provides administrative support in the Business Office. Oversight of the district’s facility rentals program.

Duties & Responsibilities 8

Requirements & Skills 8

Bachelors or Associates Degree preferred.
Two years experience of increasingly responsible related experience, or any equivalent combination of related education and experience.
Excellent human relation skills required. The ability to work collegially and cooperatively with all constituencies within the school community is essential.
Ability to handle large volumes of work and a variety of jobs associated with the running of a busy office efficiently and accurately. Requires excellent organizational and decision-making skills.
Working knowledge of computers and electronic data processing, working knowledge of modern n office practices and procedures.
- Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing, ability to handle stressful situations.
- Willingness and ability to help other co-workers as needed.
- Skill in the operation of listed tools and equipment.

Job summary 9

The Transportation Coordinator coordinates the transportation of our products, providing secure, safe, and reliable transportation.

Duties & Responsibilities 9

Requirements & Skills 9

Strong analytical skills
Meticulous attention to detail
Ability to meet and establish deadlines
HS diploma or equivalent required
- 2+ years of relevant experience
- Ability to sit for long periods
- Vision abilities required to validate and enter data on computer

Job summary 10

The Transportation Coordinator is responsible for scheduling pickup and delivery appointment times for all transportation flows across the US network. This includes excellent interpersonal communication between departmental colleagues, customers, and transportation service providers. Telephone, e-mail, and internet-based software tools are utilized to coordinate appointments, appointment changes, and status updates. In addition, internal and external reporting using MS Word and MS Excel related to transportation planning and transportation execution performance is conducted periodically. This position requires regular communication and collaboration with departmental colleagues to achieve departmental objectives.

Duties & Responsibilities 10

Responsible for answering phone calls & emails and providing customer assistance related to scheduling and status’.
Schedule/Reschedule appointment times or pickups and deliveries across the US distribution network, suppliers, and customers
Use of multiple software scheduling tools across the Lactalis’ distribution network (One Network) and customers/suppliers.
- Process scheduling changes due to order changes that result from ‘past cut-off’ requests.
- Actively maintain current scheduling tools (3GTMS, OneNetwork, & Excel), with specific emphasis on timely and accurate data maintenance of these tools.
- This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

Requirements & Skills 10

A minimum of a High School Diploma and preferably some post-secondary education.
At least 2 years experience with Transportation Planning (appointments, high volume customer interaction) or related distribution/transportation experience
Transportation Dispatch (coordination with carriers). Manual experience is acceptable, and the use of systemic tools is preferred.
- Knowledge of the United States geography, awareness of transportation, and/or warehouse operations is of benefit.
- Intermediate knowledge of Microsoft Word & Excel.
- Excellent verbal communication skills and experience with customer interactions via phone/email are required.

Frequently asked questions

What does a transportation coordinator do?

A transportation coordinator is responsible for planning, organizing, and managing the logistics of transportation for goods, people, or materials. This can involve coordinating transportation services, managing transportation schedules, ensuring compliance with transportation regulations and laws, and resolving any transportation-related issues or concerns that may arise.

The specific duties of a transportation coordinator may vary depending on the industry and the type of transportation being managed. For example, a transportation coordinator in the airline industry may be responsible for coordinating flight schedules and managing ground transportation for passengers, while a transportation coordinator in the shipping industry may be responsible for coordinating the delivery of goods and managing the distribution network.

What are the skills of a transportation coordinator?

Some of the key skills required for a transportation coordinator include:

Communication: Transportation coordinators must be able to effectively communicate with drivers, carriers, clients, and other stakeholders involved in the transportation process.

Problem-solving: Transportation coordinators must be able to quickly identify and resolve any issues or challenges that arise during the transportation process.

Organizational skills: Transportation coordinators must be highly organized and able to manage multiple tasks and schedules simultaneously.

Attention to detail: Transportation coordinators must have strong attention to detail and be able to ensure that all transportation-related tasks are completed accurately and on time.

Knowledge of transportation regulations: Transportation coordinators must have a solid understanding of transportation regulations and laws to ensure that all transportation activities are compliant.

Olivia Powell
Recruiting expert

Last updated Sep 20

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Transportation Coordinator Job Description

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Frequently asked questions

What does a transportation coordinator do?

What are the skills of a transportation coordinator?

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