Telecommunications Specialist Job summary 1
We're currently seeking a
Telecommunications Specialist to support a customer facility. Work is performed on a 12-hour shift, scheduled on a rotational basis among communications support team members including nights, weekends and holidays in support of 24/7/365 operations. This is a contingent position which requires the ability to obtain a DoD TS/SCI security clearance with special access prior to starting employment.
Telecommunications Specialist Duties & Responsibilities 1
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Telecommunications Specialist Requirements & Skills 1
Telecommunications Specialist Job summary 2
Telecommunications Specialist is part of the IT Telecom Engineering Team, focusing on quality, efficient day to day management, operation, planning, and implementation of the telephony network to support Company’s business operations.
Telecommunications Specialist Duties & Responsibilities 2
Telecommunications Specialist Requirements & Skills 2
Telecommunications Specialist Job summary 3
Under supervision, the
Telecommunications Specialist installs, maintains, and provides technical and service support to District voice telecommunications systems, including cabling and networks; coordinates, prioritizes, and performs telephone systems and equipment repair.
Telecommunications Specialist Duties & Responsibilities 3
Telecommunications Specialist Requirements & Skills 3
Telecommunications Specialist Job summary 4
As Telecommunications Specialist, you’ll use your experience and expertise to support the daily operational control of our complex voice and data telecommunications LAN/WAN system. And safety is the highest priority.
Telecommunications Specialist Duties & Responsibilities 4
Provides technical services to daily operational control of a large complex voice, data telecommunications and LAN/WAN system with technical services
Installs, troubleshoots, tests and maintains all telecom/network equipment and on-site DC power systems including batteries (12V, 24V, -48V), rectifiers, generators, fuse panels, solar panels and grounding
Interfaces with SCADA, Gas Control, Network Services, local operations and other stakeholders
Works closely with Telecommunications Engineers/Specialists to assure the reliable operations of the Company's Telecommunications assets
Telecommunications Specialist Requirements & Skills 4
Telecommunications Specialist Job summary 5
We're currently looking for an
Telecommunications Specialist in the IT Department. The right candidate will assist in implementing converged/integrated network and telecommunications solutions necessary to meet the requirements of the organization as changes occur in the business, industry, and especially technology.
Telecommunications Specialist Duties & Responsibilities 5
Interface with the Manager, IT Customer Service, the Network Administrator (NA), the Services Engineer (FSE), and other members of the Information Technology (IT) group to identify and translate the needs of the organization into telecommunications strategies, designs, and enhancements
Develop the conceptual plan and design to meet the general needs of the organization and assist the NA in developing a detailed network communications plan, including rollout
Utilize a variety of business and technical skills to implement detailed project plans and ensure the successful integration of the organization’s communications backbone, including all related hardware, software, and third-party vendor interaction
Review, recommend, and jointly develop voice and data implementation plans, system equipment specifications, and organization telecommunication standards
Confer and review voice and data network requirements and standards with end-users, managers, and other members of the IT group
Setup users on telephone switch, including voicemail. Program auto attendants, vectors, skills-based routing; maintain and support PBX and ancillary technology software, media channels, and devices
Perform Root Cause Analysis of telecom incidents
Provide advice and counsel on the installation, setup, and configuration of the necessary hardware including switches, phones, workstations, and external services
Provide telecommunications support and troubleshooting, as needed, on all telecom systems
Telecommunications Specialist Requirements & Skills 5
Telecommunications Specialist Job summary 6
Telecommunications Specialist installs, maintains and evaluates the company’s telecommunications hardware and software. This position also reviews vendor support contracts and vendor tariffs.
Telecommunications Specialist Duties & Responsibilities 6
Telecommunications Specialist Requirements & Skills 6
Telecommunications Specialist Job summary 7
Telecommunications Specialist performs adds, moves, and changes to the telephone systems throughout the District. Maintains, program and repairs the systems, and ensures they function properly. Service District telecommunications equipment, including Cisco UC IP phone system, Unity Call Manager voice mail systems.
Telecommunications Specialist Duties & Responsibilities 7
Interact directly with end users to ensure accurate needs analysis, to clearly define and resolve problems, and to complete work and service order requests.
Maintain optimal performance of telephone service, including monitoring services and equipment, effectively troubleshooting problems, and interfacing with common carriers/vendors to resolve problems.
Relocate telecommunications equipment, including performing adds, moves, and changes.
Provide cross training and share knowledge with other technicians.
Inspect telecommunications equipment installations and repairs and verify that they meet District standards.
Assist Telecommunications Specialist II in maintaining accurate records of changes related to the District's Universal Dial Plan and the Site Dial Plan. Report any changes to the Telecommunications Specialist II.
Install telecommunications equipment and provide wiring needed for either data or voice.
Provide technical assistance in the design, planning, and installation of communication network and hardware requirements.
Maintain an accurate parts inventory for equipment in the telecommunications warehouse.
Telecommunications Specialist Requirements & Skills 7
High school diploma or equivalent, plus technical courses in Cisco UC installation, programming and maintenance, Unity Voice mail configuration, maintenance, database administration, voice communications training, and cable installation.
5 years experience as a telephone technician, including physical plant, hardware, software, voice transmission, and circuits. Telecommunications Specialist Job summary 8
Telecommunications Specialist is primarily accountable for leading PBX telephone systems administration, service and support of the telecommunications and voice network installations, repairs and upgrades. Responsibilities include product testing of all telecommunication systems, including operating systems enhancements and equipment upgrades. Planning, evaluating, installing and performing maintenance procedures for telecommunication systems and infrastructure are additional functions.
The Telecommunications Specialist is responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Telecommunications Specialist is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Telecommunications Specialist Duties & Responsibilities 8
Lead in the planning, installations, support and maintenance of PBX telecommunication systems.
Identify issues and concerns and communicate them to the Supervisor. Develop options and recommendations.
Oversee the technical and operational training of less experienced staff in voice and telecommunications procedures.
Demonstrate extensive knowledge of PBX telephone system installation, configuration, and modification including operating system implementations and support. Be able to implement, configure, modify special programming functions such as IVR, and call center.
Lead the activities related to testing of telecommunications upgrades and enhancements. Work with vendors during product testing to ensure a successful upgrade.
Demonstrate strong communication and human relationship skills.
Responsible for the documentation and upkeep of telecommunications technical standards and procedures.
Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
Produce and maintain technical documentation on the assigned systems.
Produce required department reporting associated with projects and problems assigned. Documentation includes current status and problem documentation summary within the problem management system.
Define boundaries, set priorities, plan and manage multiple projects. Develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan.
Telecommunications Specialist Requirements & Skills 8
Bachelor degree in a technical field preferred or equivalent industry support experience
Six (6) years of increasingly responsible experience in coordinating corporate telecommunication systems preferred
Extensive support knowledge of microcomputer, and telecommunications strategies, environments, applications, operating systems and equipment
Support of Project Management
Problem solving skills
Patience, strong customer service skills
Advanced technical knowledge and hands-on experience with the support of enterprise level telephone systems including operational support of 3,000+ user networks.
Advanced ability to troubleshoot, evaluate and diagnose problems and recommend Business oriented solutions to the IT Architecture Telecommunications Engineers..
Advanced knowledge and experience with the support of trunking, automatic route selection and routing of phone calls.
Advanced experience with cabling standards
Advanced knowledge of uniform dial plans and direct connectivity with multiple telephone systems.
Advanced knowledge of PSTN lines and trunks (copper and T1s).
Advanced knowledge of connectivity with other vendor telephone systems.
Advanced knowledge of connectivity with other equipment's, such as dictation, time clocks, fax servers, CDR etc., via analog, T1 and IP.
Telecommunications Specialist Job summary 9
We’re seeking a Telecommunications Specialist. You'll be responsible for developing a bill of materials (BOM) required for telephony equipment. You will also assist the Telephone Control Officer (TCO) in performing Telecommunications Management, Billing Support Systems, customer support operations, voice/data/video circuit planning, and technical support.
Telecommunications Specialist Duties & Responsibilities 9
Update and enter additional information and solutions relevant to service requests and tasking’s using site provided enterprise ticketing system and participate in the flow of information by documenting solutions or verbally apprising the IMD leadership.
Assist the Telephone Control Officer (TCO) in performing Telecommunications Management, Billing Support Systems, customer support operations, voice/data/video circuit planning, and technical support.
Attend government provided TCO training and receive certifications.
Familiar with telephone circuit types in support of researching work order logs, jack numbers, phone type, room numbers, and user types across the DoD.
The contractor shall monitor and manage telephonic work orders in approved Government work order tracking system.
Provide monthly statistics on open, pending, and completed work orders to government lead.
Identify customer’s telephonic requirements and provide solutions to improve call flow process and access to care.
Support Automated Call Distribution server administrator with identifying and tracking customer requirements.
Coordinate and track circuit management through government and commercial telephone service providers.
Telecommunications Specialist Requirements & Skills 9
Telecommunications Specialist Job summary 10
We are seeking a
Telecommunications Specialist to join our team.
Telecommunications Specialist Duties & Responsibilities 10
Telecommunications Specialist Requirements & Skills 10