Property Manager Job Description

Job summary 1

The Property Manager is responsible for maximizing the financial performance and meeting or exceeding designated Target Performance Goals (TPGs). The Property Manager helps to maximize the financial performance of the assigned property by monitoring: marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, community safety, and legal compliance through monthly property evaluations. The Property Manager routinely evaluates pricing models, additional revenue streams, and market trends to make recommendations to the Director of Operations. The successful Property Manager demonstrates a strong sense of urgency, a high level of energy, and adaptability to a fast-paced and changing environment.

Duties & Responsibilities 1

• Embrace and execute the vision, mission and beliefs of the company
• Represent oneself and the company in a professional manner at all times
• Achieve or exceed company targeted physical and economic occupancy goals by effectively managing all activity related to leasing, resident retention and concessions
• Maximize financial performance including year over year Net Operating Income (NOI), revenue growth, and other income
• Analyze and prepare all rent pricing strategies and concession reports
• Maintain expenses in-line with budget
• Track property and team member performance by monitoring Targeted Performance Goals (TPGs)
• Implement strategies for improving TPGs
• Oversee collection of rent, ancillary income and bad debt
• Manage product inventory and reduce number of days-vacant through use of lease expiration logs and other tracking tools
• Respond to customer needs in a timely and professional manner
• Provide professional and positive leadership to team members
• Interact closely with service team to manage community maintenance programs including promptly and courteously responding to resident requests for maintenance, providing an adequate supply of market ready apartments to meet the leasing efforts, and ensuring community appearance meets or exceeds site standards
• Respond to action items and goals identified on monthly property inspections
• Responsible for satisfactory site audits
• Prepare monthly variance reports
• Prepare additional reports as required by the Director of Operations, Executive Director, Partners, or Owners
• Prepare analysis and projections for discussion during monthly financial review
• Prepare annual budgets
• Participate in strategic planning
• Recruit, hire, train and mentor individuals for all property level positions
• Maintain succession plan and strong candidate pool
• Conduct weekly team meetings to effectively communicate the multifamily strategy and news to all team members
• Provide financial and other property updates to Director of Operations during weekly conference calls
• Assist in planning and budgeting for New Developments
• Participate on due diligence teams
• Participate on acquisition takeover teams
• Assist in maintaining and growing Third Party Relationships
• Assist in the coordination of disposition processes as needed
• Coordinate tasks and teams relating to crisis management
• Lead and support approved property level employee recognition programs focused on TPGs
• Accurately track and forecast recurring capital expenses
• Assist in capital project planning, tracking and forecasting
• Minimize risk and liability by implementing and monitoring appropriate risk management strategies
• Meet or exceed TPGs for shopping reports
• Assist with other duties as requested
• • Conduct Employee counseling sessions as needed and engage Human Resources regarding performance deficiencies as needed
  • Participates in educational workshops, reads property management professional publications, maintains personal and professional networks, and participates in professional property management organizations to keep up with current market trends and analysis.
  • Avoids legal challenges by understanding current and proposed property management legislation, enforcing accounting principles, delivering required reports, and complying with the IRS and all other filing requirements in a timely manner.

Requirements & Skills 1

• Strong leadership and mentoring skills
• Advanced oral, written, interpersonal, and communication skills
• Strong financial analysis, accounting, budgeting, and forecasting skills
• Ability to motivate and sustain a high level of momentum in oneself and the team
• Due diligence and acquisition takeover experience
• New development and lease-up experience
• Advanced interviewing and selection skills
• Effective conflict resolution and problem-solving skills
• • Superior customer service skills
  • Project management and time management skills
  • Knowledge of legal regulations including but not limited to EEO, OSHA, ADA, FLSA, NLRA, and FMLA

Job summary 2

As the Property Manager, you will help supervise and help oversee the day-to-day operations of the community. The Property Manager will be responsible for the overall well-being and productivity of the community and office/maintenance team. The Property Manager position will report to the regional manager and requires leadership and team management experience.

Duties & Responsibilities 2

• Work with prospective and current residents to resolve concerns and ensure customer satisfaction
• Coordinate the community’s marketing, leasing, and renewal strategies.
• Plan yearly budget, code and pay invoices, complete monthly reports
• • Ensure sales and maintenance team are meeting necessary goals
  • Post rents, follow the eviction & move-out processes
  • Achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents.

Requirements & Skills 2

• Onsite apartment management experience required
• Property management software knowledge (Yardi, OneSite, BlueMoon, etc.)
• Have dependable transportation to and from work
• Have a strong work ethic with reliability and dependability
• • Enjoy working with others and taking direction when needed
  • Maintain a friendly and customer service oriented approach to co-workers, vendors and customers
  • Conflict management experience

Job summary 3

Property Management Professionals, why just settle for another job when you can be growing your career with a group that doesn't have opportunity knocking but has it pounding at your door and giving you a key to real success? Our company is seeking a Property Manager to lead our team. If you are skilled and a hard worker, then prepare yourself for the next chapter in your life, no, the next book!

Duties & Responsibilities 3

• Responsible for building and maintaining a community of residents through resident relations.
• Make recommendations to increase income, decrease expenses and grow net operating income.
• Ensures property is leased at or above market occupancy.
• Ensures all property marketing is current, accurate, and relevant.
• Directs activities of all on-site personnel and maintains a great working environment.
• • Process all invoices generated by the property and insure they are paid promptly.
  • Post, collect, track, and manage delinquency of rental and other income
  • Ensure desired renewals are being captured at the highest rate possible

Requirements & Skills 3

• Must have 2+ Years' direct experience in multifamily rental housing in any capacity

Job summary 4

The Property Manager is responsible for the day-to-day operations of the lease up and team while creating and maintaining a best-in-class environment for our future residents. New Development Property Managers are expected to have a strong background in property marketing, branding, and leasing/sales that can translate into continued success once the property is operating. We value dynamic individuals with an entrepreneurial spirit and willingness to work through challenges that arise during the development phase. The Property Manager should be a free-thinking force that embraces the opportunity to be innovative in his or her work during the launch of the property.

Duties & Responsibilities 4

• Communication of stated leasing goals with on-site team
• • Collaboratively create and implement leasing and marketing plans to meet stated goals
  • Ensure leasing staff is following company standards in working with prospective residents
  • Willingness to develop and implement creative solutions to meet these goals using company resources

Requirements & Skills 4

• Bachelor’s degree with 3-5 years of relevant experience
• New Development lease experience preferred, as is luxury property sales experience
• Experience managing a team and successfully meeting individual and team goals
• Record of success in leasing or sales
• Willingness to work the hours needed to meet stated goals, including some nights and weekends
• • Proficient in Microsoft Office applications
  • Eye for design and branding with the ability to manage vendors to match brand standards
  • Ability to develop and interpret financial reports, budgets, and accounts

Job summary 5

As our Property Manager, you will ensure all aspects of your property are performing at optimum levels to achieve the highest Net Operating Incomes possible. You will be responsible for the management of all on-site operations, financial performance, team development, customer satisfaction, and retention.

Duties & Responsibilities 5

• Coach, lead and motivate the performance of all on-site associates
• Strategize and implement new ways to drive performance Prepare and manage the property budget and financials
• Continuous collaboration with Regional Managers and VPs
• • Build and maintain business relationships with ownership, while providing accurate and timely information/updates on the property's successes and areas of improvement.
  • Partner with various corporate departments to aid in the success of the property including Marketing, Accounting, Performance, Human Resources, Talent, etc.
  • Quickly handle all escalated resident inquiries in empathetic manner

Requirements & Skills 5

• High School Diploma or equivalent
• BA preferred
• 1+ years of multifamily management experience
• • CPM or CAM preferred
  • World-class customer service and leadership skills
  • Excellent communication skills both verbal and written

Job summary 6

The ideal candidate will possess the ability to handle the day-to-day operations of a multi-family property including driving leasing to achieve and maintain occupancy goals, providing exceptional customer service, and overseeing maintenance to assure that work orders are completed and the property remains in pristine condition.

Duties & Responsibilities 6

• Respond to rental inquiries and conduct property tours
• Track showings and process applications
• Prepare leases and complete all necessary paperwork accurately and promptly
• Ability to address resident complaints, concerns, and requests promptly, ensuring customer satisfaction
• Respectfully enforce policies and rules of the apartment community based on the lease documents
• Collect rent
• • Deliver notices to tenants for renewals, processing all paperwork to meet established deadlines
  • Establish relationships with vendors for repairs and ongoing projects for the property
  • Monitor vendor work on property and process invoices relating to such

Requirements & Skills 6

• 3+ years of property management experience, leasing agent, assistant manager, or property manager required
• College level education strongly encouraged
• • Computer proficiency, including MS Office: Word, Excel, and Outlook
  • Onesite property management software experience is a plus
  • Experience with LIHTC preferred

Job summary 7

We’re looking for a talented property manager who will be responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. The property manager also creates a positive experience for the residents, associates, and clients.

Duties & Responsibilities 7

• Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection, and delinquency management), property P& L, and property marketing by company standards.
• Responsible for meeting client expectations and providing an excellent customer service experience.
• Responsible for recruiting, interviewing, corrective feedback, and hiring.
• Create a climate in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
• Responsible for executing the strategic marketing plan to attract and retain residents.
• Understand the operations guidelines established within the property management agreement.
• Respond to resident complaints and issues and serves as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
• • Organize and implement site natural disaster and emergency evacuation plans.
  • Manage the property and associate safety records, property loss claims, and risk management initiatives.
  • Other duties as assigned.

Requirements & Skills 7

• High school diploma is required. Bachelor’s degree is preferred.
• Two to three years of experience in property management is required.
• One to two years of direct management experience is required.
• Knowledge of resident rental lifecycle activities is required.
• Real estate license is preferred or may be required in some locations.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
• Intermediate level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• • Ability to cope with and defuse situations involving angry or difficult people.
  • Must maintain a valid driver’s license, clean driving record, and current auto insurance is required.
  • Must comply with all safety requirements."

Job summary 8

The ideal candidate will be responsible for all operational and financial aspects of properties including budget control and maintenance requests. You will act as the senior manager and supervise all relevant personnel.

Duties & Responsibilities 8

• Communicate with tenants and send replies
• Assist all outside workers with property issues
• Manage property inventory
• • Solve all maintenance requests filed by property inhabitants
  • Supervise all property staff
  • Accounting for all properties

Requirements & Skills 8

• 1 - 3 years of property experience
• • At least 1 year in a supervisory or management role
  • Detail-oriented and strong communication skills
  • Has worked with the software Appfolio before

Job summary 9

The Property Manager is responsible for the overall operation of the properties and the day-to-day implementation of policies, procedures, and programs that ensure well-managed, well-maintained buildings and ensures compliance with all applicable regulatory agencies and federal, state, and local laws.

Duties & Responsibilities 9

• Ensure consistent application of property rules and regulations, lease documents, and report all violations.
• Process, complete, and maintain accurate resident files at move-in and each recertification within established regulatory guidelines.
• Conduct recruiting, hiring, and termination process as well as training and evaluation of all staff.
• • Obtains appropriate documentation, completes certifications, and collects deposits and rents by program policies and procedures.
  • Ensures site staff responds to all resident requests or complaints in a timely, efficient, and courteous manner.
  • Complete work orders and turnover of vacant units promptly.

Requirements & Skills 9

• High school diploma or GED required. A BA degree or two years of experience in affordable housing and management is desirable.
• Basic mathematical skills with proficiency in reading, writing, and speaking English.
• • Able to work in a fast-paced environment with the ability to prioritize assignments to meet deadlines.
  • Minimum of 2 years of experience in management, training, and evaluation with Tax Credit properties.
  • Knowledge of Microsoft Word, Excel, and Outlook are essential.

Job summary 10

We are looking for a detail-oriented, hardworking, dynamic, and motivated individual to assist in the marketing, leasing, and administrative efforts. Candidate must possess a strong understanding of how to create a sense of community while providing an exceptional customer service experience and the ability to balance the needs of multiple parties.

Duties & Responsibilities 10

• Handle all activities associated with apartment leasing, move-ins, move-outs, and lease renewals and manage operations.
• Provides high-quality resident service and convey resident service requests to the maintenance team, provides maintenance reporting, and documents resident interactions.
• Proficient in the on-site community management computer program, timely-accurate reporting, and vendor contract negotiation.
• • Gather and compile current market and economic information and prepare competitive market analysis, market trends, and marketing execution including all aspects of print, social media, and internet promotions.
  • Develop new resident awareness and resident retention strategies.
  • Maintaining and coordinating property maintenance. Ensures staff performance of duties on a timely basis.

Requirements & Skills 10

• Candidate must have a minimum of 2 Years’ experience in the apartment industry
• Successfully pass background checks and pre-employment drug screening
• Must be a TEAM player with the ability to work independently
• • Strong mathematical skills
  • Ability to maintain a high level of confidentiality and integrity on personal as well as professional level.
  • Computer skill, excellent written and verbal skills, self-motivated, goal-oriented, organized, team player, problem solver with high energy.