Loss Prevention Officer Job Description

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Loss Prevention Officer Job Description

Job descriptions
Retail and Consumer Products

Job summary 1

As a Loss Prevention Officer, you’re responsible for performing asset protection activities in stores, as outlined in our Loss Prevention, Shortage Control, and Safety programs, while serving as a security officer to maintain a safe environment for our customers and associates. Loss Prevention Officers must monitor the store at all times to ensure physical protection and safety standards for the store’s merchandise, physical structure, customers, and associates are maintained. You are a vital team member in our mission to provide customers with a world-class shopping experience by allowing shoppers to enjoy a safe and secure environment while ensuring the physical safety of merchandise to help drive successful results for the company.

Duties & Responsibilities 1

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Patrol the store to create a visible security presence for customers and associates.
Identify reports and resolve matters in the area of safety, inventory shortage, cash handling, and theft, and providing customer service as per company standards.
Conduct shortage control, loss prevention, and safety inspections and audits, provide accurate documentation of results and communicate all potential or existing hazards to key holders on duty.
- Monitor physical security protection standards and access control of buildings.
- Utilize store CCTV, alarm, and exception reporting systems, as directed.
- Execute Loss Prevention external and internal theft investigations per SOP.

Requirements & Skills 1

Must be able to work a full-time schedule; including nights, weekends, and holidays as required.
Must be able to stand and walk for extended periods, as well as occasionally lift to 40 lbs.
Prior experience as a security guard, loss prevention officer, or retail security associate is preferred.

Job summary 2

Working in the fast-paced facility, the Loss Prevention Officer ensures the safety and security of the facility and assets by acting as a liaison between visitors and employees, representing the department through positive interactions with employees, retailers, vendors, contractors, and others, and ensuring adherence to security policies while meeting performance standards.

Duties & Responsibilities 2

Requirements & Skills 2

Must be at least 18 years of age
A.S. Degree in Criminal Justice or 3-5 years of practical experience in Security, Loss Prevention, or Law Enforcement Field preferred.
- Able to work a varied schedule to include early mornings, nights, weekends, and holidays when necessary.
- CPR/First Aide Certified or able to obtain certification through company-provided training.
- Ability to use computers and office equipment.

Job summary 3

We have a new opportunity for a Loss Prevention Officer. We are seeking customer service-driven individuals to provide security surveillance and patrols for a local retail establishment.

Duties & Responsibilities 3

Greet all incoming and outgoing customers
- Report suspicious activity
- Respond to emergency situations
- Preserve order

Requirements & Skills 3

Job summary 4

We are seeking a Loss Prevention Officer. Your watchful eye and protective instinct go far beyond basic. Because of you, our guests can come and go freely without worry. Your dedication to safety provides the guest with the same sense of security as they feel in their own home.

Duties & Responsibilities 4

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergencies
- Defuse guest disturbances and escort individuals from the property if necessary
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties
- Complete required shift reports and maintain the confidentiality of all loss prevention documents

Requirements & Skills 4

Strong communication skills
A history of thriving in stressful situations
- A team-first attitude
- A gift for paying attention to the smallest details
- Exercise good judgment and maintain a professional demeanor

Job summary 5

The Loss Prevention Officer conducts surveillance and apprehension of external theft suspects in compliance with Standards and Apprehension Guidelines. Monitors customer and associate activity in the store to prevent potential theft of assets. Assists in monitoring store compliance with policies and procedures on theft deterrence, safety, and operational controls. Implements and promotes store awareness programs addressing theft, safety, and operational controls.

Duties & Responsibilities 5

Monitors customer and associate activities in the store for potential theft of assets. Takes appropriate action to prevent theft; apprehends individuals engaged in theft activity when prevention is not effective
Conducts surveillance and apprehension of external theft suspects in compliance with Ethical Standards and Apprehension Guidelines
Assists in internal theft investigations in compliance with Ethical Standards and Apprehension Guidelines
Accurately completes all statistical and incident reports. Maintains all apprehension and investigation records according to standards
Develops and maintains knowledge and use of CCTV surveillance equipment
- Performs other duties as assigned. Examples may include but are not limited to assisting in loss prevention activities in other stores, attending court hearings on behalf, collecting public record information from local law enforcement agencies, assisting in the preparation and taking of inventory, USA counts, and processing known theft markdowns
- Assists in monitoring store compliance with policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by Supervisor. Informs Supervisor and Store Management of shortage control opportunities
- Participates in raising awareness of shortage control and loss prevention programs through implementation of and participation in Shortage Control and Safety Meetings, new hire orientation for associates, and regular touch bases with store associates

Requirements & Skills 5

Adheres to policies and procedures and maintains high ethical standards
Maintains attendance and dress code according to standards
Prior experience in Loss Prevention or educational background in Loss Prevention, security, or law enforcement preferred
- Demonstrated ability to make decisions in stressful situations.
- Strong verbal and written communication skills, basic math and reading skills, and legible handwriting
- Ability to spend up to 100% of working time moving around the store, including stock storage areas, office areas, and the selling floor. Physical activities include bending, stooping, lifting, climbing, standing, and reaching frequently. The associate must be capable of detaining theft suspects

Job summary 6

Loss Prevention Officers are responsible for maintaining a safe and secure environment, maintaining the peace, and acting on actual violations of the aforementioned for resolution.

Duties & Responsibilities 6

Requirements & Skills 6

High school diploma or GED.
Basic Life Support (CPR) certification.
First Aid certification.
Ability to communicate in English with guests, management, co-workers, and members of Law Enforcement and Emergency Services.
Must be computer literate and be able to use software programs such as Microsoft Word and Excel.
Must have a valid clear and current Driver’s License.
- Must be comfortable working alone.
- Must have good written communication skills.
- Must have the ability to perform basic mathematical calculations.

Job summary 7

The Loss Prevention Officer is responsible for the Safety and Security of colleagues, guests, and owners, as well as property assets.

Duties & Responsibilities 7

Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner.
- Monitor CCTV and FLS (fire, life, safety) systems.
- Maintain accurate records while performing daily duties including camera monitoring, shift activity, and guest and employee incidents.
- Resolve difficult guest situations in a professional and hospitable manner.

Requirements & Skills 7

High School Diploma, Tech or Trade School.
Basic computer skills.
CPR and First Aid certification.
Familiarity with Microsoft Office applications including Word, Excel, and Outlook.
Must be able to communicate effectively and tactfully in English, both written and verbal.
Must be able to lift up to 30 lbs.
- Must be able to sit or stand for long periods.
- Must have a valid driver’s license.
- Must be willing to work a flexible schedule, weekends, and holidays.

Job summary 8

We are looking for a highly motivated Loss Prevention Officer to join the team. The Loss Prevention Officer performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property to maintain a safe and secure environment.

Duties & Responsibilities 8

Spend the majority of the shift on foot patrol, walking, and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using a pager and two-way radio, bending, stooping, and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, eg., assisting with door lock problems, coordinating the expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, and violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property. Requires grasping, lifting, and/or carrying or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity of hands.
Answer security telephone and safety hotline calls and respond promptly based on priority.
- Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
- Listen with empathy, provide accurate information, and document legibly all appropriate incident information.
- Memorize and monitor the life safety system installed at the property including the layout of the entire building, alarm pull stations, and location of fire extinguishers and sprinklers.

Requirements & Skills 8

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills, and abilities. High school diploma preferred.
Prior law enforcement or other military experience preferred.
CPR certification and first aid training preferred.
Applicants with additional language skills preferred.
- Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
- Ability to effectively deal with internal and external customers, some of whom require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
- Ability to listen effectively, speak, read, and write English clearly to ascertain and document important information.

Job summary 9

We are looking for a Loss Prevention Officer to join our team.

Duties & Responsibilities 9

Patrol assigned areas of the resort premises on foot, monitoring activity related to the safety and security of people and property.
Respond to alarm and emergency calls; investigate disturbances. Decides what actions to take based on the situation, facts known, and position limitations.
Report safety and/or security issues to management and/or the authorities, based on severity.
Monitor entrance and departure of employees, guests, or other visitors on the property to guard against theft and maintain the security of the property.
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to the supervisor.
Enforce resort policies that relate to safety & security in a guest-friendly manner.
- Assist guests in needing directions or property information.
- Complete incident/accident reports according to policy and submit them to the supervisor.
- Other duties, as assigned

Requirements & Skills 9

Knowledge of basic security and emergency procedures.
Strong written and verbal communication
Possess observing situations and making solid decisions
Skill in dealing courteously with the public.
- Ability to maintain a calm demeanor and professionalism in stressful situations.
- Responsibility, reliability, and honesty
- Teamwork and collaboration

Job summary 10

We are seeking to hire qualified professionals to work as Loss Prevention Officers.

Duties & Responsibilities 10

Secure premises by patrolling property
Inspect Vehicles
Inspect bags
Monitor controlled access points
Complete required reports promptly
Record observations, occurrences, and surveillance activities
- Prevent loss/damage to company property by providing a uniform presence
- Investigate incidents of irregularity
- Contribute to a team effort

Requirements & Skills 10

Frequently asked questions

What is the role of a loss prevention officer?

The role of a loss prevention officer is to protect a company's assets and reduce losses from theft, fraud, and other illegal activities. Some of the key duties of a loss prevention officer may include:

Monitoring and controlling access to company property and sensitive areas
Identifying and investigating incidents of theft, fraud, and other illegal activities

Implementing security policies and procedures to prevent losses

Coordinating with law enforcement agencies and other stakeholders to resolve incidents

Conducting internal investigations and audits to identify potential risks and vulnerabilities

Developing and delivering training programs to educate employees on security and loss prevention measures.

What makes a good loss prevention officer?

The qualities that make a good loss prevention officer may include:

Strong observation and analytical skills to identify potential risks and threats

Excellent communication and interpersonal skills to interact with employees and law enforcement agencies

Attention to detail and accuracy in documenting incidents and investigations

Knowledge of security and loss prevention best practices and industry standards

Ability to work independently and as part of a team to resolve incidents and prevent losses

Dedication to ethical conduct and adherence to legal and regulatory requirements

Physical fitness and ability to perform security-related tasks, such as surveillance and access control.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Loss Prevention Officer Job Description

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Frequently asked questions

What is the role of a loss prevention officer?

What makes a good loss prevention officer?

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