Floor Manager Job Description

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Floor Manager Job Description

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Retail and Consumer Products

Job summary 1

The Floor Manager works directly under the Lead Floor Manager and General Manager. Responsible for the effective operation of all departments on a designated shift. Responds to customer complaints and problems. Recommends disciplinary action to Departmental Managers. May assign additional duties to employees that s/he deems necessary. Trains personnel in the performance of their duties. Other job-related duties as assigned.

Duties & Responsibilities 1

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Keep a daily shift log of incidents, absences, tardiness, accidents, complaint, etc.
Completes P. A. forms for employees, in absence of the departmental manager.
Directs customer relations efforts - responds to customers.
Provide assistance in problem areas.
- Provides leadership and administration of discipline to subordinates.
- Must understand and comply with internal control regulations.
- consistently enforces policies and procedures.

Requirements & Skills 1

Job summary 2

The Floor Manager will support the Program Manager in ensuring that our facility is clean, functioning, and operating according to DHS 83 standards. This position will also serve as the lead staff when the Program Manager is unavailable or not present.

Duties & Responsibilities 2

Ensure all daily needs of our individuals are being met by direct support professionals.
Assist the Program Manager in providing daily floor/program supervision for all individuals we serve.
Perform daily checks of all individuals’ living spaces and common areas for cleanliness and adherence to DHS 83 guidelines.
Facilitate daily shift exchange meetings at the end/ beginning of each scheduled shift.
Provide coverage for Direct Service Professionals during absences, breaks, and unforeseen circumstances.
- Manage daily schedule for physician appointments, meetings, and other scheduled appointments.
- Submit daily shift reports to the Program Manager regarding daily activities, serious incidents, and all DHS 83 behavioral reporting.
- Performs other related duties as assigned by leadership.

Requirements & Skills 2

High school diploma or general education degree (GED).
6 months to 1 year supervisory or leadership experience.
Strong communication skills both verbal and written.
Demonstrated leadership ability: the ability to integrate the vision of the organization with all support services and personnel.
Demonstrated leadership in maintaining high standards of professional behavior for self and staff.
- Demonstrated cultural competency and a commitment to diversity management.
- Complete all required training identified in the subsidiary’s specific training curriculum before the start date in the program and within six months according to Broadstep’s training policies. Also, must complete all components of the On-the-Job (“OJT”) Training/Onboarding Experience and yearly Continuing Education (“CE”) courses based on program/licensing/contractual requirements.
- Provide and ensure complete service delivery healthily and safely that supports Broadstep’s vision, mission, and values.

Job summary 3

The Floor Manager assists General Manager in managing service and day-to-day operations of a specific location. The Floor Manager represents the brand and as such is friendly, attentive, and knowledgeable of the brand and its unique offerings.

Duties & Responsibilities 3

Overseeing staff training
Ensuring the completion of incident/accident reports, equipment repair reports, etc as necessary
Ordering and inventory for departments as assigned by the GM
- Maintaining cleanliness and organization of location including walk-ins, games work bench, storage areas, and office.
- Performs daily walk-throughs for cleanliness and compliance with the health department and similar local regulations.
- Performs daily play-throughs of all games and makes minor repairs as necessary.

Requirements & Skills 3

Previous management experience in a fast-paced bar setting.
Flexible schedule with the ability to work some nights, weekends, and holidays.
Strong knowledge of craft beer.
Interest in vintage arcade games and willingness to do small repairs.
- A passion for hospitality and customer service.
- Strong attention to detail and organizational skills.
- Ability to lift to 60 lbs and stand for long periods.

Job summary 4

The Floor Manager will be responsible for overseeing front-of-house operations while providing excellent customer service. The Floor Manager must have previous management experience in the restaurant/hospitality/entertainment industry and strong attention to detail.

Duties & Responsibilities 4

Oversee front-of-house operations while providing excellent customer service.
Ensure proper scheduling of the service team.
Handle guest complaints and render decisions judiciously and tactfully.
Assist with inventory and monitor supply requisitions to ensure costs are kept to a minimum without losing quality and usage of materials.
- Supervise the team to include efficient staffing, team development, training, performance management, and policy enforcement.
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
- Perform other duties as assigned.

Requirements & Skills 4

2-4 years experience in restaurant/hospitality/entertainment management required.
Superior customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Ability to work a flexible schedule.

Job summary 5

We have an excellent and immediate opening for a part-time Floor Manager. This position manages all Front of House activities, staff, and services. This position also handles all guest services, including services for persons with disabilities.

Duties & Responsibilities 5

Assist the House Manager or Assistant House Manager with management of the Front of House operations with special emphasis on events and guests with disabilities services.
Inform Event MOD (Manager-on-Duty) of any issues that need to be resolved and respond to MOD requests.
Supervise volunteer staff.
Patrol and maintain front-of-house area of the theater, ensuring that all front-of-house areas are clean, safe and secure.
Assist the House Manager or Assistant House Manager with keeping detailed logs and reports of incidents and related activities and making sure that all incidents are reported to Event MOD
- Assist the House Manager with training the theater staff on implementing the emergency plan.
- Assist as needed in all areas of event day operations.
- Perform other tasks as assigned.

Requirements & Skills 5

Ability to speak, read and write English.
Ability to walk freely up and down steps.
Ability to manage the volunteer staff.
Ability to assess situations and respond appropriately.
- Ability to work nights, weekends, and holidays.
- High School diploma or G.E.D. required.
- Demonstrated knowledge of current management principles and practices including supervisory skills, budgeting, training, and scheduling a part-time staff.

Job summary 6

The Floor Manager provides excellent service to Company patrons and instructive supervision to Volunteers by executing essential duties personally or through effectively delegated supervision.

Duties & Responsibilities 6

Requirements & Skills 6

The employee must possess excellent oral and written communication skills and organizational skills.
- Must be able to work with a diverse group of people and have the ability to work independently or as a team member.
- Prior experience in audience services, customer services, retail, sales, hospitality services, or client relations preferred.
- Must have a High School Diploma or GED.

Job summary 7

We are looking for an organized Floor Manager to supervise all floor activity including assisting customers, monitoring staff, and managing inventory. The Floor Manager is responsible for ensuring that all floor requirements are met.

Duties & Responsibilities 7

Requirements & Skills 7

Ability to multitask, and change priorities constantly as needed in a fast-paced environment
Self-motivated with a high degree of integrity, honesty, and ethics; Self-starter, flexible, and able to work independently
- Exceptional organizational skills
- Good communication skills for dealing with diverse staff
- Other jobs as assigned

Job summary 8

We are looking for a passionate and dedicated Floor Manager to join our team. The Floor Manager will work closely with the General Manager and all members of the restaurant’s management team to ensure the restaurant is operating according to the standards. The Floor Manager may be responsible for overseeing the service of any portion of the restaurant's operating hours, as well as share in administrative responsibilities.

Duties & Responsibilities 8

Requirements & Skills 8

Minimum of 5 years in hospitality and at least 2 years of experience in a restaurant management capacity at a fine dining or high-volume establishment
Having directly supervised at least 30 employees
Advanced knowledge of food, wine, and spirits, including technical and service aspects
Experience working with restaurant management software, like OpenTable and Resy
- The ability to carry out supervisory responsibilities by company philosophy, policies, and applicable laws
- Must be fluent in English and helpful to be conversational in Spanish, French, or Italian
- Excellent verbal and written communication skills

Job summary 9

We are seeking a Floor Manager for our casual dining Italian restaurant. This position reports to the Chef and Assistant General Manager. We are looking for someone who is detail-oriented and highly organized, and who has a passion for the culinary and hospitality industry.

Duties & Responsibilities 9

Continue to build a great culture and working environment for our employees by maintaining an energetic team that is passionate about food, wine, and great service.
Oversight of training and developing your team to provide the highest quality service to guests.
Display a mentality of leading by example with excellent leadership qualities, a polished floor presence, a professional demeanor, and appearance.
- Promote positive public and employee relations at all times, adhering to best practices as listed in our Handbook, and compliance with NY regulations.
- Instill and maintain the integrity of service, touch tables while on the floor to solicit feedback and proactively address any potential negative experiences.
- Always positively represent the Becco brand to employees and guests.

Requirements & Skills 9

1+ years in a restaurant manager or service position.
Ability to stand for a 10-12 hour shift, walk up and down flights of stairs and lift to 25 lbs.
Available to work late nights, weekends, and holidays as necessary.

Job summary 10

We are looking for a Floor Manager.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What is the role of a floor manager?

A floor manager is responsible for overseeing the operations on the floor of a business or organization, ensuring that everything runs smoothly and efficiently. They are responsible for managing the day-to-day activities of the employees and ensuring that they meet the organization's goals.

Who does a floor manager work with?

A floor manager typically works with a variety of people, including other managers, supervisors, and frontline staff. They may work in a retail store, restaurant, hotel, hospital, or another type of organization where there is a need for efficient floor operations. They may also work closely with customers or clients to ensure that their needs are being met and that they are satisfied with the services provided. Additionally, they may work with vendors and suppliers to ensure that products are being delivered on time and that inventory levels are maintained at optimal levels. Ultimately, the floor manager's role is to ensure that the organization runs smoothly and effectively.

Olivia Powell
Recruiting expert

Last updated Sep 20

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Floor Manager Job Description

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Frequently asked questions

What is the role of a floor manager?

Who does a floor manager work with?

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