Data Center Technician Job Description

Job summary 1

As a Data Center Technician, you'll deploy and maintain Company's Data Center Server and Network Infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You'll manage the configuration of networks, routers, bridges, and switches. You will lead local project teams on installations and develop project contingency plans. In this role, you will manage the physical deployment of data center-related technology and partner with various stakeholders. You will ensure that goals, missions, and projects are successfully delivered and that they are repeatable across our global array of data centers. In this role, you will move and install equipment, and ensure Data Center quality and reliability. Behind everything, our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Company platforms, we make Company's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Data Center Technician is responsible for full performance level duties in the day-to-day data center operations including receiving, installing, and configuring server, storage, and network hardware. Duties include standard to complex installation and configuration of operating system and management software, cable management, asset management, capacity management, enterprise system monitoring, hardware troubleshooting, and fault isolation and resolution.

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Job summary 3

Data Center Technician assists in the day-to-day administration of data center operations. Coordinates data with finance for inventory management, quality control, and best practices for geographically redundant data centers. Helps to ensure the ongoing capability of high-availability production data centers to support E-9-1-1, Commercial Location, Wireless Infrastructure, Wireless Data Delivery along with other Public Safety Applications.

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Job summary 4

In this Data Center Technician role you will be expected to maximize the customer-facing support model across the enterprise by providing strategic direction and performing tactical implementation of IT solutions by Company DC Ops program standards. This role will also provide value by composing documentation and regular process updates based on Manager and Director feedback.

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Job summary 5

The primary responsibility of the Data Center Technician position is to maximize the availability of all Data Center components. The technician is the point of contact for providing troubleshooting for all equipment in the Data Center facility. The Data Center Technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.

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Job summary 6

The Data Center Technician provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include: conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers, etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services.

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Job summary 7

The Data Center Technician, in collaboration with subject matter experts (SMEs), ensures that our compute, storage, and network hardware environments perform optimally. In this role, duties will include data center readiness and site preparation (floor planning, power, cooling, and cable plant) for the installation of cabinet racks. Will install equipment into pre-determined cabinet racks and RUs, pre-running, and label network cables, connect devices to pre-determined power ports, device name labeling, gather, and record asset information, and as well providing onsite smart-hands support. To ensure success as a data center technician, you should exhibit extensive experience in ensuring optimal efficiency of the data center infrastructure. Top-notch data center technicians take proactive measures to prevent loss of data and damage to networks. This position will consult/analyze and deliver on more complex assignments/projects for their assigned area(s) of IT Infrastructure responsibility. They will run the data center and co-location services operations and manage the quality of service from multiple providers in a co-location model.

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Job summary 8

As a member of the Data Center Services (DCS) team you will be responsible for many data center facilities around the world, with an emphasis on one. The Data Center Technician is responsible for managing the relationship with our providers, ensuring we have the network connections, power, cooling, and capacity needed to deliver services to our customers. As part of this team, you will also be responsible for racking equipment, maintaining a standardized cabling and labeling system, coordinating with various project managers on implementation schedules, inventory management, provisioning/decommissioning, and providing remote hands support for all the engineering and IT teams. You will be responsible for the health, care, and feeding of all IT Data Center equipment (servers, storage arrays, network gear, etc.).

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Requirements & Skills 8

Job summary 9

The Data Center Technician (DCT) is responsible for the physical installation and de-installation of IT equipment, network cabling, and power whips in the data hall, remote hands support, and escorting of non-badged visitors that have a valid business need to access the data hall.

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Job summary 10

We have an exciting opportunity to join our Data Center team. The Data Center Technician maintains and monitors the building's critical infrastructure systems, which support both Company colocation customers and building tenants. In this role, the Data Center Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high-level service and security requirements.

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