Service Coordinator Job Description template and pdf with duties [2024]

Job summary 1

We are looking for a dynamic person to help us with our continued growth in our office. Someone that likes to work hard and have fun. The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

We are looking for a steady, multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This Service Coordinator role is at the center of the business with the main responsibility of connecting our caregiving workforce with the needs of our clients. This person must thrive in a fast-paced environment, be able to motivate and inspire our team of CAREGivers and effectively respond to the changing needs of the community we serve.

Duties & Responsibilities 2

Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships
- Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
- Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and family members
- Possess a motivating, positive, and open communication style

Requirements & Skills 2

Completed Associate degree or higher
Must possess a valid driver’s license
- Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 1 personal reference checks
- Scheduling experience preferred
- One year of related business experience or an equivalent combination of education and work experience may be considered

Job summary 3

The Service Coordinator is expected to perform a variety of clerical and administrative duties within a fast paced office setting. Our Coordinators are expected to greet and welcome all visitors, field incoming calls in a friendly and professional manner, manage scheduling of CAREgivers and clients in a timely and effective manner, as well as demonstrate knowledge of.

Duties & Responsibilities 3

Greet and welcome all visitors in a friendly and professional manner
Answer incoming phone calls in a professional and knowledgeable manner, as well as distribute incoming calls to appropriate staff members
Manage scheduling of clients and CAREgivers for effective utilization of staff as delegated
Field new client service inquiries in a knowledgeable and professional manner and schedule Care Consultations
Field employment inquiries in friendly and knowledgeable manner
Communicate client and CAREgiver concerns to owner and appropriate key players as appropriate
- Assist with invoicing and mailing of client billing as delegated
- Participate in weekly key player meetings
- Must be able to establish good working relationships with CAREgivers, colleagues, management and other franchise staff.

Requirements & Skills 3

Job summary 4

The Service Coordinator works to empower residents to be as self-sufficient as possible. The Service Coordinator works in conjunction with the property manager. They maintain a mutually respectful collaborative relationship.

Duties & Responsibilities 4

Provides general service management including intake, education (services available and application procedures) and referral of residents to service providers in the general community.
Develop a Resource Directory that includes a listing of state and/or local service providers that residents can contact for assistance. Examples include services to families, children, individuals who are elderly, persons with disabilities, and emergency assistance. Frequently, state and local governments can also provide a listing of non-profit agencies they contract for services.
Sponsor educational events that can include subjects relating to health care, agency support, life skills, referral sources, and others.
Facilitate the formation of resident associations within the property if the residents are interested. The formation of these groups assist the residents in planning social events, organizing activities, and discussing daily life issues.
- Monitor the ongoing provision of services from community agencies and keep the case management plan current with the progress of the individual. Manage the provision of supportive services where appropriate.
- Serve as a liaison to community agencies, network with community providers, and seek out new services available to the residents.
- Assist the residents in building informal support networks with other residents, family, and friends.

Requirements & Skills 4

A bachelor’s degree in social work or a related field is preferred, but not required
Two to three years experience in social service delivery with elderly and/or family populations
- Demonstrated working knowledge of supportive services and other resources in the area served by the
- project
- Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served

Job summary 5

The Service Coordinator is the initial point of contact for patients at our outpatient clinics. The Service Coordinator performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Duties & Responsibilities 5

Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
Schedules transportation and/or interpreters for patient as needed.
- Verifies insurance eligibility as appropriate.
- Provides telephone coverage. Utilizes good customer service practices for all callers.
- Responds to patient requests expeditiously, maintaining an efficient clinical flow.

Requirements & Skills 5

Education: High School diploma or GED equivalent required.
Experience: One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

Job summary 6

The Service Coordinator provides services to facility residents/patients and their families or responsible parties in accordance with current Federal and State regulations and facility policies and procedures in order to assure that the psycho-social needs of the resident are met and maintained on an individual basis.

Duties & Responsibilities 6

Facilitates new admissions by completing required paperwork with resident and or responsible party and assesses the resident’s cognitive, emotional, psycho-social, and behavioral status and needs.
Assesses resident’s current condition and needs through visits with residents, contact with responsible parties, consultation with staff, record review, and observation while providing individualized interventions to assure that the resident’s cognitive, emotional, social, and behavioral needs are being met.
Provides information and support to residents and their responsible parties throughout the resident’s stay by involving resident and family in the care planning process and providing information on resident care and condition, relevant regulations, financial and legal issues, etc.
- Oversees all aspects of resident rights.
- Works with resident and responsible party to resolve problems and complaints in a timely manner.
- Works with discharge planning team and resident to initiate a safe discharge plan and assists resident in discharge process by providing information on community resources and coordinating follow-up services.

Requirements & Skills 6

Bachelor’s Degree in Social Work or Human Relations field.
3-5 years of supervised social work experience in a health care setting.

Job summary 7

A Service Coordinator receives referral for early intervention program; develops, maintains, and processes the permanent early intervention case record; coordinates evaluation and provision of services for children ages birth to three with developmental delays or disabilities; provides families with information about the early intervention service system.

Duties & Responsibilities 7

Conduct and complete intake with family
Coordinate evaluation of childs development to determine program eligibility and need for services
Work with team consisting of family and providers to develop Individual Family Service Plan (IFSP)
- Monitor implementation of plan, and work with team to update as necessary
- Maintain complete, organized case records and ensure that all deadlines are met
- Ensure that transition planning, case transfer, and case closure occur consistent with state and federal requirements

Requirements & Skills 7

Bachelors Degree or higher in Human Services, behavioral science, social science or health related field; a current license as a Registered nurse; current employment as a service coordinator as a Family Case Management Agency
- Case management experience strongly recommended
- Excellent communication skills & strong interpersonal skills
- Familiarity with community resources and other area early childhood programs

Job summary 8

Provide a welcoming, professional greeting to patients and other visitors to the practice; Keep the medical practice running efficiently by performing administrative functions aligned with the Patient-Centered Medical Home model of care.

Duties & Responsibilities 8

Requirements & Skills 8

Experience as in a clinic or hospital setting is preferred.
Experience with Electronic Medical Record is preferred.
Motivated individual desired who takes initiative and approaches work with enthusiasm in a team environment.
Complies with policies and procedures; performs job professionally with respect to others, to property, and to individual safety; works effectively with others to encourage teamwork and productivity.
Maintains strict confidence of client information, ensuring client's privacy, and does not discuss internal business with external entities.
- Ability to lift and carry up to 20 lbs.
- Ability to operate standard office equipment, including computer, copier, facsimile & telephone.
- Ability to sit and perform repetitive movement for extended period of time (2 to 3 hours) in a day in order to perform job functions.

Job summary 9

A Service Coordinator provides all aspects of care and activities to residents, which must be in accordance with current federal, state and local regulations to ensure the highest degree of quality care will be provided.

Duties & Responsibilities 9

Performs fundamental duties of resident care (not requiring a licensed nurse), based on the individual needs and plan of care for each resident. Documents necessary information in the appropriate logs and charts each shift.
Assesses residents for changes in condition and implements proper interventions. Communicates with physicians, diagnostic services, hospitals, care providers, and families as needed.
Helps to maintain the physical environment conducive to the resident’s welfare and best interest.
Demonstrates purposeful service excellence through exceeding patient and coworker expectations.
Represents the department/hospital as a dedicated, courteous, and responsive employee.
Records pertinent documentation in accordance with regulatory requirements, professional standards, and hospital policy.
- Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security.
- Follows Hospital compliance plan and policies, including the Code of Conduct.
- Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)

Requirements & Skills 9

Job summary 10

We are seeking a Service Coordinator.

Duties & Responsibilities 10

Completes Intakes
Coordinates eligibility determination process
Assists families in locating service providers
Facilitates development of individual family service plans (IFSP)
Maintains early intervention records
Maintains on-going contact with families
- Implements transition plan
- Completes the family fee schedule
- Conducts developmental screenings and public awareness presentations

Requirements & Skills 10

Bachelors degree in Social Work, Psychology or related field required.
- Minimum of 1-3 years working either in Early Intervention or with families of children with special needs required.
- Must become credentialed as a Service Coordinator.
- Bilingual, Spanish is preferred.

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