Computer Operator Job Description

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Computer Operator Job Description

Job descriptions
Information Technology

Job summary 1

The Computer Operator performs tape, library, print, and report distribution functions. Updates the tape library ensuring the proper disposition of tapes. Performs first-level problem determination and resolution on problems involving Computer Center printers, escalating to the I/O Console Operator or vendor as needed. Works with some supervision and is responsible for making a minimal range of decisions, escalating to supervisor when appropriate, and updating supervisor regularly.

Duties & Responsibilities 1

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Operates printers and checks the accuracy and quality of printed reports, ensuring printed output meets quality standards.
Processes all reports completed by the Computer Center and ensures their delivery to the proper locations.
Ensures printer maintenance is performed daily (cleaned, oiled, etc.) and checked off on the sign-off sheet.
Logs and reports equipment malfunctions to customer engineers, while keeping the Input/Output (I/O) Console Operator informed.
Replies to console messages, about areas of responsibility.
Carries out verbal instructions of the I/O Console Operator.
- Maintains up-to-date knowledge of all I/O procedures and processes.
- Trains other operators, including new associates, on the equipment and processes of the I/O area.
- Performs other duties assigned by management.

Requirements & Skills 1

Proven analytical skills, including demonstrated experience identifying and quantifying printer problems, and providing effective resolutions. Cites examples of good decision-making skills when dealing with multiple alternatives. Occasionally defines problems, collects or interprets data, establishes facts, and draws valid conclusions.
Demonstrated ability to read a variety of correspondence, reports, and forms; occasionally prepares correspondence, reports, and forms using a prescribed format and conforms to proper rules of punctuation, grammar, diction, and style.
Proven experience working effectively within a team. Must provide examples of collaborating with co-workers or peers in difficult situations.
Demonstrated examples of working under deadlines with minimal supervision. Must cite examples of successfully organizing and effectively completing assignments.
Proven good verbal and written communication skills; will occasionally express, exchange, and convey information to customers in a clear, focused, and concise manner.
- Demonstrated ability to prepare and analyze data and figures; transcribing; viewing a computer terminal; extensive reading. Visual acuity is required to determine the accuracy, neatness, and thoroughness of the work assigned. Ability to occasionally make repetitive motions of the wrists, hands, and/or fingers.
- High school diploma/GED.
- Working knowledge of word processing and spreadsheet applications.

Job summary 2

The Computer Operator will receive direction and training from the Supervisor and Assistant Supervisor in the day-to-day (7x24) Data Center operations. These responsibilities include but are not limited to ensuring all batch jobs, system monitoring, and backup processing are being successfully performed and following troubleshooting, escalation procedures, and event recording should issues arise. Additionally, this person will assist with managing DOR’s enterprise high-speed printing environment to ensure that all print SLAs are being met.

Duties & Responsibilities 2

Requirements & Skills 2

Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in electronic data processing work, the major duties of which included the operation of the console of a computer and/or the peripheral devices used in support of computer operations, or (B) any equivalent combination of the required experience and the substitutions below.
An Associate's degree or higher with a major in the field of data processing may be substituted for the required experience.
A diploma for completion of a one-year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/ technical school above the high school level with a major in the field of data processing may be substituted for the required experience.
- An official transcript from a recognized business or technical/ vocational school as evidence of completion of at least 9 semester hours of instruction (or the equivalent in classroom and/or laboratory hours) in computer programming/ operation may be substituted for the required experience.
- Graduation from the data processing course of a recognized vocational/technical high school may be substituted for the required experience.
- Education toward such a degree or diploma will be prorated based on the proportion of the requirements completed.

Job summary 3

The Computer Operator is responsible for monitoring and controlling the operation of an electronic data processing machine in conformance with programmed instructions; observing the console and taking other steps to verify the proper function of the machine throughout production runs, and doing related work as required.

Duties & Responsibilities 3

Requirements & Skills 3

Education: Such as may have been gained through graduation from senior high school and completion of a formal course in computer operation; and
Experience: Such may have been gained through employment as a digital computer operator.

Job summary 4

A Computer Operator monitors the status and operations of computing and networking systems.

Duties & Responsibilities 4

Monitors console systems and peripheral equipment.
Monitors the status and operations of data center infrastructure.
Conducts routine inspections on equipment and reports any abnormalities.
- Follows documented procedures in dealing with production incidents of these processes.
- Assists with monitoring all new or surplus equipment.
- May assist with the asset management of IT equipment.

Requirements & Skills 4

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Strong knowledge of desktop, server, and personal device hardware, software, and peripherals
Microsoft or networking knowledge
Strong organizational and customer service skills
Advanced Microsoft word processing, spreadsheet, or database development
Familiarity with healthcare information systems
- Project management methodology
- Exceptional interpersonal and communication skills (oral and written, American English) are required
- Knowledge of current and emerging technologies (e.g. PC desktop common applications, internet, and distant learning techniques)

Job summary 5

We are seeking an entry-level Computer Operator to join our team. The selected individual will be supporting the TARS Support Services (TSS) Radar/Network Data Quality Measurement (R/NDQM) operations.

Duties & Responsibilities 5

Provide entry-level Help Desk support activities.
Utilize established operating procedures to collect, store, track, trend, and report radar and network quality performance metrics for each operational site.
Observe equipment and control panels for operator messages or error indicators.
- Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions, as required.
- Perform clerical work incidental to machine operations such as labeling tape containers, maintaining production records, replenishing specified stock items, and distributing output materials.
- Perform work on a rotational shift basis and can work nights, weekends, and holidays, as the TSS R/NDQM operates 7 days per week and 24 hours per day.

Requirements & Skills 5

High School degree or GED.
Basic skills for operating computers such as saving, moving, and storing data files.
Aptitude to learn new computer applications.
- Familiarity with using Microsoft Suite ( which includes: Word, Excel, and Outlook)
- Must be able to obtain a favorably adjudicated CBP Background Investigation (BI).
- Must be a U.S. Citizen.

Job summary 6

The Computer Operator distributes files to other sites for completion. Have frequent interaction with production, programming staff, and customers to identify testing and work status requirements and the escalation of problems as described by operating procedures/requirements.

Duties & Responsibilities 6

Maintain a log of files received and released.
Process all jobs entering the site promptly, according to turn-time requirements.
Work with programmers to solve any issues and escalate issues that can’t be resolved per the escalation procedural process.

Requirements & Skills 6

Must possess the skills/experience to use MS Word and MS Excel and prepare necessary spreadsheets.
Must be able to execute computer programs, using multiple types of media and software applications, according to detailed operational guidelines and SLA requirements.
Must be able to work independently and escalate issues timely.
Must have excellent documentation skills.
Must have the ability to multi-task and maintain strong organizational skills.
- Ability to communicate with the management team, departments, and customers professionally.
- Must possess strong troubleshooting and resolution skills.
- Must be flexible and work overtime if needed to resolve issues or during peak work periods.

Job summary 7

The Computer Operator monitors and controls a computer by operating the central console or online terminals. Maintains records regarding output units and supply inventories. Assists in manipulating controls to rearrange the sequence of job steps to continue operations when individual units of the system malfunction.

Duties & Responsibilities 7

Requirements & Skills 7

High School Diploma or GED required; Bachelor's Degree in Computer Science, Business Administration or job-related field preferred.
0 to 3 years of Computer Operations experience with various Unix platforms.

Job summary 8

We are seeking a Computer Operator to join our team. In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for the resolution of a wide range of technologies and issues, but most support will be in person. The right candidate will have impeccable attendance, excellent communication skills, and be highly skilled in multi-tasking.

Duties & Responsibilities 8

Provide outstanding customer support assistance via phone and email in Windows 10
Take incoming customer requests over the telephone, log calls into the ticket tracking system, and resolve technical issues promptly.
Meet SLAs in a high-volume call center environment.
Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone, or iOS devices

Requirements & Skills 8

High School Diploma or GED and 1+ years of IT-related experience troubleshooting hardware and software, and connectivity issues.
Professional customer service skills with the proven ability to translate technical findings.
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 2016 (preferably in a high volume IT call center environment)
- Familiarity with an SLA-driven environment.
- Experience troubleshooting Windows 10, MS Office 365 Outlook
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN.

Job summary 9

Under general supervision and following written and verbal instructions, the Computer Operator sets up, operates, and monitors a wide range of moderately complex computer operations and peripheral equipment used to process business, engineering, or scientific data. This position requires detailed knowledge of proper office procedures and basic knowledge of Microsoft Office applications.

Duties & Responsibilities 9

Requirements & Skills 9

Must be a United States Citizen.
Must have a valid driver’s license.
Must have a High School Diploma or General Education Diploma (GED).
Vocational/technical training beyond high school and 1-2 years of job-related experience or equivalent.
Excellent communications and analytical skills; demonstrated working knowledge of computer systems and integrated software application programs.
- Some positions may require the ability to investigate, troubleshoot, and design solutions to problems in operational hardware and software.
- Must be able to obtain and maintain a Security Clearance.
- Must have previous knowledge of how to manage, operate, maintain, control, and enhance automated information systems.

Job summary 10

We are looking for a Computer Operator.

Duties & Responsibilities 10

Ensures all security, system, and production problems are recognized and appropriate action is taken to meet service level agreement schedules.
Monitors Data Center infrastructure and applications adhering to standard operating procedures.
Performs data center administrative functions to ensure policies and procedures are followed.
Ensures a high standard of customer satisfaction through close monitoring of services, communication of service status, logging incident tickets, and monitoring and reporting the health of applications and systems.
- Completes installation/removal of data center equipment such as servers, network devices, and cabling.
- Assists with receipt and inventory of equipment delivered by courier or common carriers
- Coordinates conference bridge or screen-share sessions between department groups or Subject Matter Experts

Requirements & Skills 10

Requires an H.S. diploma or equivalent and a minimum of 1 year of personal computer experience with telecommunications and network environments, midrange, or mainframe systems.
Excellent technical, telecommunication, and computer skills are required.
Excellent oral, written, and interpersonal communication skills are required.

Frequently asked questions

What are the skills of a computer operator?

A computer operator is responsible for ensuring that computer systems, networks, and applications run smoothly and efficiently. Some of the skills required to perform the job effectively include:

Technical knowledge: A computer operator must have a good understanding of computer hardware, software, and operating systems, as well as networking and telecommunications.

Troubleshooting skills: A computer operator must be able to diagnose and resolve technical problems quickly and efficiently.

Attention to detail: A computer operator must have a keen eye for detail and be able to identify errors and inconsistencies in computer systems.

Time management: A computer operator must be able to manage their time effectively and prioritize tasks to ensure that deadlines are met.

Communication skills: A computer operator must be able to communicate effectively with other team members, including IT professionals and end-users.

Adaptability: A computer operator must be able to adapt to changing technologies and work environments.

Organizational skills: A computer operator must be highly organized and able to manage multiple tasks and projects simultaneously.

Security awareness: A computer operator must be aware of security risks and be able to take appropriate measures to protect computer systems and data.

What are the daily duties of a computer operator?

The daily duties of a computer operator can vary depending on the specific organization or industry they work in. However, some common tasks and responsibilities that a computer operator may perform daily include:

Monitoring computer systems and networks for errors or issues and taking appropriate actions to resolve them.

Running system backups and performing routine maintenance tasks to ensure optimal performance of computer systems.

Responding to user inquiries and resolving technical problems or issues that arise.

Installing and configuring software and hardware as needed.

Managing user accounts and access permissions to ensure security and data integrity.

Running scheduled jobs and batch processing tasks.

Keeping accurate records of system performance, maintenance activities, and user requests.

Collaborating with other IT professionals and team members to develop and implement strategies for improving system performance and reliability.

Maintaining a high level of security and confidentiality when working with sensitive data.

Staying up to date with new technologies and industry trends to maintain a competitive edge in the market.

Olivia Powell
Recruiting expert

Last updated Sep 27

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Computer Operator Job Description

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Frequently asked questions

What are the skills of a computer operator?

What are the daily duties of a computer operator?

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