Business Process Manager Job Description

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Business Process Manager Job Description

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Manufacturing, Transport, and Logistics

Job summary 1

The Business Process Manager is responsible for providing specialized expertise through process management. Responsible for leading moderately complex projects, processes, or program assignments. Has expertise in the field, using professional concepts in the resolution of moderately complex issues. May act independently to determine methods and procedures on new or special assignments. May drive change on assigned projects or processes.

Duties & Responsibilities 1

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Requirements & Skills 1

Bachelor's Degree and at least 2 years of experience in a supply chain or business role OR a High School Diploma/GED and at least 4 years of experience in a supply chain or business role.
- Advanced level skill in Microsoft Excel (for example: using the AVERAGE function, merging and centering cells, printing centered page, and/or creating a pivot table).
- Willing to travel up to 10% of the time for business purposes (within the state and out of state).
- APICS CSCP Certification

Job summary 2

Business Process Manager develops, organizes, and coordinates processes, procedures, training, and tools of the quality management system. They provide strategic guidance to users and IT support staff to make quality systems more effective and efficient while promoting the company’s culture. The ideal candidate will be an excellent communicator and will have experience in influencing staff of different disciplines to produce results promptly.

Duties & Responsibilities 2

Requirements & Skills 2

Bachelor’s degree in business or quality-related field or equivalent preferred.
Minimum 5 years experience in working on quality-related fields preferred.
Knowledge of relational databases.
Knowledge in Microsoft applications.
A proactive contributor to creating a good team atmosphere.
Strong sense of ownership for team cohesion and team development.
- Ability to anticipate and overcomes obstacles.
- Is resilient, optimistic, and open to change.
- Embraces the opportunity to work with a diverse variety of people from different cultures and backgrounds.

Job summary 3

The Business Process Manager uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Business Process Manager is responsible for the coordination and delivery of key client activities across multiple departments. The ideal candidate is organized and excels in a busy environment where meeting deadlines is essential. The role requires developing standard processes to ensure high-value and consistent service delivery to our internal and external customers. The work involves using data to identify opportunities for improvement and implementing strategies to drive improved outcomes.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Business Process Manager will help define, lead, and drive cross-functional integration activities for Field Service, supporting our mission to propel Company’s capability to perform and grow through business transformation, growing leadership and talent, fostering a high engagement culture, and building foundational excellence. This is a newly created position on the acquisition integration team. The primary job purpose is to drive functional clarity and leadership in two main areas, Systems and Processes. This role will develop an enterprise-level understanding of all Customer Service-related systems and processes. They will use this knowledge to implement the system and process changes to drive best-in-class outcomes in both day-to-day operations as well as through acquisition integration. To be successful this role will provide clarity of status and tracking of project plans in support of assigned integrations. This resource will raise and resolve resource contention, identify process improvement opportunities, act on those improvement opportunities, and ensure they are incorporated into our playbook going forward.

Duties & Responsibilities 5

Create, track, and manage progress against our integration plan for all assigned acquisitions and integrations. This includes clarity of owners and decision-making.
Enterprise subject matter expert for Customer Service that provides guidance and support to all businesses, shares best practices, identifies gaps, develops plans to improve, and helps train on new enhancements.
Track and manage risks, actions, issues, and decisions across all integrations and ensure we are proactively addressing interdependencies across integrations.
Integration team leadership; mentoring, coaching, and educating teams on best practices for function
Manage the integration, analysis, and assessment of plans and strategies across multiple projects
- Ensure that the final solutions meet organizational needs.
- Drive process improvement in our integration playbook. Identify improvement opportunities, partner across the business to determine the improvement solution, document in our playbook, and ensure key stakeholders are made aware and trained on the improvements. This should happen both intentionally by diving into key areas as well as by naturally resolving issues in ongoing integrations.
- Drive consistent and clear communication across our programs. Ensure we manage programs according to defined governance.

Requirements & Skills 5

Strong verbal and written communication skills
Highly organized with high attention to detail
High EQ
Desire to think outside the box and look for areas of improvement
Team player that is skilled at working collaboratively with and through others.
- Flexible and adaptable: Able to work in ambiguous M&A environment.
- Proficient in using all Microsoft office products
- 5+ years of operations leadership in Food Service equipment repair business; preferable in areas related to Operations, Finance, Sales, and/or Customer Support with demonstrated ability to drive multiple initiatives simultaneously from start to finish.

Job summary 6

The Business Process Manager’s primary objective is to assess the stability and sustainability of HR processes and optimize them as well as develop future state processes. This includes improving service delivery in terms of efficiency and/or cost savings by evaluating current HR processes, projects, or programs, identifying areas for improvement, making recommendations or developing solutions, and communicating them clearly to stakeholders, facilitators, and partners, including Information Technology partners.

Duties & Responsibilities 6

Independently assess current business processes, identify capability gaps, gain HR-business-IT alignment, develop future state strategy & solution vision
Contribute to the design, modeling, and implementation of new or modified business processes and recommended organizational structures
Liaise with IT to explore new or existing technologies that could be used for addressing inefficiencies, improving operations, or solving problems. Document requirements for new IT applications, produce procurement specifications, and, where required, participate in the Request For Proposal (“RFP”) process and evaluation.
Proactively identifies and contributes to collaborative efforts across business groups, and functional teams, at multiple levels.
Provides a stable foundation for procedures & processes that will enable the execution of HR Operations & Analytics goals.
- Provides strategic communication, problem-solving, risk management, facilitating meetings, and ensuring quality control elements.
- Responsible for partnering with cross-functional teams to assist in planning, executing, and auditing HR processes that enable efficiencies and accountability for all business processes and MTA procedures.
- Other duties as assigned.

Requirements & Skills 6

Job summary 7

Duties of the Business Process Manager position include managing contract terms, alerting parties to expirations, and tracking all communications between parties involved.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor's degree in marketing, business, or a related field
- 12+ years of experience with customer service, government contracts, or business management experience
- Knowledge of commercial and government T&M, FFP, CPFF and IDIQ contracts
- Ability to obtain government clearance/vetting

Job summary 8

We are seeking an energetic Business Process Manager that will lead a team of analysts to support and enhance the global business application footprint through process improvement and optimization. In this position, you will operate under the direction of an IS/IT Manager to drive critical business process re-engineering and diagnostic efforts throughout the company. In this position, you will apply your superior process development, communications, collaboration, and problem-solving skills to achieve results on various projects. Through collaboration, this role ensures workflows and efficient business processes are managed, maintained, and where possible, optimized and/or automated. The Business Process Manager is responsible for evaluating, measuring, designing, and monitoring business processes and driving continuous improvement.

Duties & Responsibilities 8

Simultaneously lead and contribute to multiple strategic and continuous improvement projects; serve as a process improvement expert, define key performance indicators and/or metrics, and monitor the successful implementation of process-based projects.
Assess complex business problems and processes to identify actionable opportunities for improvement, design solutions, and determine financial impact.
Identify and support strategic business initiatives from assessment through successful execution in partnership with Senior Management and business stakeholders, including attainment of measurable outcomes and sustainment of change.
Perform root cause analysis, create corrective and preventative action plans, and creatively envision, design, and implement future state processes.
Define and maintain documentation on process improvements and process performance, as well as detailed specification documents for development and implementation.
Ensure that the team works by the approved company operating policies, procedures, practices, and methods.
- Provide technical and analytical support for process improvement initiatives.
- Identify and manage resources to deliver effective solutions.
- Lead process analysis and re-engineering initiatives to improve efficiency, lower costs and improve overall process adoption.

Requirements & Skills 8

The ideal candidate has 7+ years of relevant experience with process improvement and optimization initiatives in a global organization.
They are an expert in a variety of continuous improvement methodologies (Six Sigma, 8D, Lean, Kaizen, etc.), have a strong analytical toolset, and have experience working cross-functionally to solve problems through process changes.
Experience with Tier 1 ERP applications preferred.

Job summary 9

The Business Process Manager will have diverse responsibilities primarily focused on understanding business processes and business priorities to help drive process and technology innovation. He/She will work with business partners and sales leaders to understand current processes, examine issues and perform root causes analysis, while also partnering with Business Technology on technology innovation and Tech and Product on product roadmaps. Our ideal candidate will have experience working closely with sales leaders globally on strategic planning, sales teams on business process design, and IT on technology roadmap.

Duties & Responsibilities 9

Key expert and trusted adviser to business partners in the area of Lead Management, Opportunity Management, Forecasting, M&A, and Sales Productivity Tools.
Develop an in-depth understanding of each BU’s strategy, objectives, and goals and ensure that our sales processes tie back to support the goals of the broader business.
Partner with Sales Leadership to identify process gaps across the regions and conduct ongoing needs assessments.
Advocate for Sales requirements and present Sales POV across Enterprise-wide projects.
Own the creation, documentation, communication, and upkeep of all sales process Best Practices.
Drive operational excellence for global sales teams through the identification and execution of technology projects that create efficiency, remove obstacles, or create improved processes.
- Drive strategic initiatives using insights to solve ahead of needs, gain efficiency, and provide value to unexplored areas.
- Partner with Business analysts and IT Product Owners to develop project requirements, solution and design review, testing, and UAT.
- Partner with Sales and IT enablement to launch new tools, define success metrics and publish project outcomes.

Requirements & Skills 9

Able to connect the dots between processes and stakeholders
Ability to advocate for the vision and standards of the sales organization across complex projects
Proven stakeholder management experience – including managing multiple business partners across teams simultaneously
Proficient in creating sales facing content
Ability to communicate with and influence multiples layers of organizations
Strong results orientation with a proven track record of flawless execution and strong attention to detail in business process designing and optimization at scale
- Expertise in policy and process definitions and data governance.
- Experience with Sales/Marketing processes and systems
- Proven track record of technology projects execution at scale/globally. Salesforce.com (cert. is a plus)

Job summary 10

We are looking for a Business Process Manager.

Duties & Responsibilities 10

Lead process work groups consisting of operators and technicians.
Lead development and monitoring of all critical control points to ensure consistency and quality.
Oversee preventative maintenance work in the area of responsibility.
- Ensure that Standard Operating Procedures (SOPs) are being followed.
- Monitor production plans to maintain quality and accomplish current and future schedules.
- Ensure that quality and safety standards are met.

Requirements & Skills 10

Bachelor’s degree in Engineering, Science, or Management discipline.
Strong interpersonal skills and team orientation; technical and problem-solving skills.
Ability to extract, evaluate, and utilize data for process improvement from applicable systems.
Demonstrated leadership and change management skills.
- Ability to cross-functionally move between departments and divisions.
- Flexibility and availability to work rotating shifts, overtime, and weekends.
- Ability to relocate.

Frequently asked questions

What does a business process manager do?

A Business Process Manager (BPM) is responsible for analyzing, designing, implementing, and optimizing business processes to improve efficiency, productivity, and profitability. The role of a BPM is critical to an organization's success as it aims to streamline business operations and make the most out of available resources. Some of the specific tasks of a BPM may include:

Analyzing business processes: BPMs analyze current business processes to identify areas for improvement and develop strategies to streamline and optimize these processes.

Designing new processes: They design new business processes to improve efficiency, productivity, and profitability.

Implementing new processes: BPMs work with cross-functional teams to implement new business processes and ensure that they are properly executed.

Monitoring and optimizing processes: They continuously monitor and optimize business processes to ensure that they remain effective and efficient.

Identifying process-related issues: BPMs identify process-related issues and work to address these issues by developing and implementing new processes or improving existing ones.

What skills does a business process manager need?

Some of the essential skills required for a Business Process Manager include:

Analytical skills: BPMs must have strong analytical skills to analyze complex business processes, identify inefficiencies, and develop solutions.

Project management: They must be proficient in project management to oversee the implementation of new business processes and ensure that they are executed efficiently.

Communication skills: BPMs must have excellent communication skills to communicate effectively with stakeholders, including cross-functional teams, clients, and senior management.

Technical skills: They must have a solid understanding of technology and software systems to design and implement new business processes.

Change management: BPMs must have change management skills to effectively manage change within the organization and ensure that new processes are adopted successfully.

Attention to detail: They must have a keen eye for detail to identify process-related issues and develop effective solutions.

Leadership: BPMs must have excellent leadership skills to lead cross-functional teams and ensure that they are aligned with the organization's goals and objectives.

Overall, a Business Process Manager's role is demanding and requires a wide range of skills, including analytical skills, project management, communication, technical skills, change management, attention to detail, and leadership.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Business Process Manager Job Description

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Frequently asked questions

What does a business process manager do?

What skills does a business process manager need?

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