Business Process Manager Job Description

Job summary 1

The Business Process Manager is responsible for providing specialized expertise through process management. Responsible for leading moderately complex projects, processes, or program assignments. Has expertise in the field, using professional concepts in the resolution of moderately complex issues. May act independently to determine methods and procedures on new or special assignments. May drive change on assigned projects or processes.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

Business Process Manager develops, organizes, and coordinates processes, procedures, training, and tools of the quality management system. They provide strategic guidance to users and IT support staff to make quality systems more effective and efficient while promoting the company’s culture. The ideal candidate will be an excellent communicator and will have experience in influencing staff of different disciplines to produce results promptly.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

The Business Process Manager uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

The Business Process Manager is responsible for the coordination and delivery of key client activities across multiple departments. The ideal candidate is organized and excels in a busy environment where meeting deadlines is essential. The role requires developing standard processes to ensure high-value and consistent service delivery to our internal and external customers. The work involves using data to identify opportunities for improvement and implementing strategies to drive improved outcomes.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

The Business Process Manager will help define, lead, and drive cross-functional integration activities for Field Service, supporting our mission to propel Company’s capability to perform and grow through business transformation, growing leadership and talent, fostering a high engagement culture, and building foundational excellence. This is a newly created position on the acquisition integration team. The primary job purpose is to drive functional clarity and leadership in two main areas, Systems and Processes. This role will develop an enterprise-level understanding of all Customer Service-related systems and processes. They will use this knowledge to implement the system and process changes to drive best-in-class outcomes in both day-to-day operations as well as through acquisition integration. To be successful this role will provide clarity of status and tracking of project plans in support of assigned integrations. This resource will raise and resolve resource contention, identify process improvement opportunities, act on those improvement opportunities, and ensure they are incorporated into our playbook going forward.

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Requirements & Skills 5

Job summary 6

The Business Process Manager’s primary objective is to assess the stability and sustainability of HR processes and optimize them as well as develop future state processes. This includes improving service delivery in terms of efficiency and/or cost savings by evaluating current HR processes, projects, or programs, identifying areas for improvement, making recommendations or developing solutions, and communicating them clearly to stakeholders, facilitators, and partners, including Information Technology partners.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

Duties of the Business Process Manager position include managing contract terms, alerting parties to expirations, and tracking all communications between parties involved.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We are seeking an energetic Business Process Manager that will lead a team of analysts to support and enhance the global business application footprint through process improvement and optimization. In this position, you will operate under the direction of an IS/IT Manager to drive critical business process re-engineering and diagnostic efforts throughout the company. In this position, you will apply your superior process development, communications, collaboration, and problem-solving skills to achieve results on various projects. Through collaboration, this role ensures workflows and efficient business processes are managed, maintained, and where possible, optimized and/or automated. The Business Process Manager is responsible for evaluating, measuring, designing, and monitoring business processes and driving continuous improvement.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Business Process Manager will have diverse responsibilities primarily focused on understanding business processes and business priorities to help drive process and technology innovation. He/She will work with business partners and sales leaders to understand current processes, examine issues and perform root causes analysis, while also partnering with Business Technology on technology innovation and Tech and Product on product roadmaps. Our ideal candidate will have experience working closely with sales leaders globally on strategic planning, sales teams on business process design, and IT on technology roadmap.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are looking for a Business Process Manager.

Duties & Responsibilities 10

Requirements & Skills 10

Frequently asked questions

What does a business process manager do?

A Business Process Manager (BPM) is responsible for analyzing, designing, implementing, and optimizing business processes to improve efficiency, productivity, and profitability. The role of a BPM is critical to an organization's success as it aims to streamline business operations and make the most out of available resources. Some of the specific tasks of a BPM may include:

Analyzing business processes: BPMs analyze current business processes to identify areas for improvement and develop strategies to streamline and optimize these processes.

Designing new processes: They design new business processes to improve efficiency, productivity, and profitability.

Implementing new processes: BPMs work with cross-functional teams to implement new business processes and ensure that they are properly executed.

Monitoring and optimizing processes: They continuously monitor and optimize business processes to ensure that they remain effective and efficient.

Identifying process-related issues: BPMs identify process-related issues and work to address these issues by developing and implementing new processes or improving existing ones.

What skills does a business process manager need?

Some of the essential skills required for a Business Process Manager include:

Analytical skills: BPMs must have strong analytical skills to analyze complex business processes, identify inefficiencies, and develop solutions.

Project management: They must be proficient in project management to oversee the implementation of new business processes and ensure that they are executed efficiently.

Communication skills: BPMs must have excellent communication skills to communicate effectively with stakeholders, including cross-functional teams, clients, and senior management.

Technical skills: They must have a solid understanding of technology and software systems to design and implement new business processes.

Change management: BPMs must have change management skills to effectively manage change within the organization and ensure that new processes are adopted successfully.

Attention to detail: They must have a keen eye for detail to identify process-related issues and develop effective solutions.

Leadership: BPMs must have excellent leadership skills to lead cross-functional teams and ensure that they are aligned with the organization's goals and objectives.

Overall, a Business Process Manager's role is demanding and requires a wide range of skills, including analytical skills, project management, communication, technical skills, change management, attention to detail, and leadership.

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