Insurance Customer Service Representative Job Description
Job summary 1
The Insurance Customer Service Representative position focuses on service and sales, as we encourage Account Managers to cross-sell and upsell accounts. The ideal candidate has experience in personal insurance servicing, in both home and auto and a P&C license.
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Job summary 2
If you are a motivated and goal-oriented individual looking for a long-term career, an Insurance Company can offer a rewarding and satisfying opportunity! We are currently seeking an Insurance Customer Service Representative to join our Customer Service Team.
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Job summary 3
The Insurance Customer Service Representative provides service to current and prospective members for Property & Casualty insurance policies, membership, and promotion of additional products and services.
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Job summary 4
The Insurance Customer Service Representative services the book of business that is assigned; including renewals and new business, underwriting and placing new accounts, coordinating processing and payment of claims between insured and company, collecting premiums for assigned accounts, cross-selling accounts, provide continuing service and advice to the client and producers.
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Job summary 5
We are looking to add a team member who shares our energy and enthusiasm for creating the best experience for our clients. We have an immediate opening for an Insurance Customer Service Representative to assist individuals and families with their insurance needs. The ideal candidate should be a self-motivated, team-oriented professional with personal insurance experience or a strong willingness and aptitude to learn. This is a full-time position.
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Job summary 6
The Insurance Customer Service Representative provides our clients with exceptional customer service through a variety of channels to internal and external clients accurately, professionally, and courteously, while adhering to bank policies and procedures. Handles a variety of basic mortgage servicing inquiries, identifying client needs to open/refer products and services.
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Job summary 7
We're searching for an Insurance Customer Service Representative to join our team.
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Job summary 8
The Insurance Customer Service Representative assists the Insurance Agents and provides back-office support for the Department. This position will require providing service to existing and potential customers both over the phone and in person. The position will be responsible for maintaining department files, accepting premium payments, communicating with insurance company representatives, oversight of the agency management computer system, and reconciliation of accounts.
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Job summary 9
We are looking for friendly smiling faces to join our insurance team. Apply for the Insurance Customer Service Representative position now!
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Job summary 10
We are looking for an Insurance Customer Service Representative to join our team.
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Frequently asked questions
What does an insurance customer service representative do?
An insurance customer service representative is responsible for providing support and assistance to customers who have questions or concerns about their insurance policies. They act as the primary point of contact for customers, providing information about policy coverage, premiums, and claims processing.
Some of the specific duties of an insurance customer service representative may include:
Answering customer inquiries: Responding to customer inquiries by phone, email, or chat, and providing information about insurance policies, coverage, and claims processing.
Processing policy changes: Making updates to customers' insurance policies, such as changing coverage amounts or adding additional coverage.
Processing claims: Assisting customers with filing insurance claims and ensuring that all necessary information is collected and processed promptly.
Resolving customer issues: Addressing customer complaints and working to resolve any issues or concerns they may have.
Providing policy recommendations: Making policy recommendations to customers based on their specific needs and circumstances.
Upselling additional policies: Offering additional insurance policies or coverage options to customers based on their needs.
Overall, the role of an insurance customer service representative is to provide excellent service and support to customers, ensuring that they are satisfied with their insurance policies and have a positive experience with the insurance company. They must have excellent communication skills, be able to work well in a team environment and have a strong understanding of insurance policies and procedures.
What skills does an insurance customer service representative need?
An insurance customer service representative needs a range of skills to be successful in their role. Some of the key skills required for this job include:
Communication skills: Insurance customer service representatives need excellent communication skills, both verbal and written, to interact effectively with customers and provide clear and accurate information about policies and procedures.
Customer service skills: This role requires a strong customer service orientation, including the ability to empathize with customers, resolve issues in a timely and effective manner, and maintain a positive and professional demeanor at all times.
Organizational skills: Insurance customer service representatives must be highly organized and able to manage multiple tasks and priorities at once. They need to be able to prioritize their workload and ensure that all customer inquiries and requests are handled promptly and efficiently.
Attention to detail: This role requires a high level of attention to detail, as insurance customer service representatives must accurately process policy changes, claims, and other customer requests.
Technical skills: Insurance customer service representatives need to be proficient in using customer relationship management (CRM) software and other tools, as well as be comfortable navigating and using different computer systems.
Problem-solving skills: Insurance customer service representatives need to be able to think critically and solve problems effectively, especially when dealing with complex policy issues or customer complaints.
Overall, successful insurance customer service representatives need to be highly skilled communicators and problem-solvers who can provide excellent service and support to customers, while also managing a range of administrative tasks and responsibilities.
