Implementation Consultant Job Description
Job summary 1
An Implementation Consultant splits their time between managing Legislative Management projects for existing clients upgrading and new client projects. ICs work with our most established public sector clients to ensure they are maximizing their use of Company products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones of this role. Candidates should bring a consultative approach and a " whatever it takes" attitude to ensure client success.
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Job summary 2
The Implementation Consultant is responsible for working across multiple product teams to implement end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to complete the implementation, assisting the customer with completing required questionnaires, gathering appropriate data or content, and coordinating with other departments. The Implementation Consultant serves as a subject matter expert for implementation best practices on the product or service they are supporting. The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.
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The Implementation Consultant is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Consultant will lead requirements gathering sessions, conduct gap analysis, design future state process maps, and test system configuration based on approved requirements. The Implementation Consultant may do hands-on configuration. The Implementation Consultant will be the project Change Management Expert, developing a Change Strategy Plan, drafting change documents, and leading program adoption efforts. The Implementation Consultant liaises with all project teams to ensure the proposed solution considers specific workstream requirements and is holistically a solution benefitting all aspects of the MSP solution. The Implementation Consultant will have 1-3 years of direct consulting and/or process efficiency experience.
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As an Implementation Consultant, you will work closely with Company’s prospects and customers to understand their business and configure our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximizing growth opportunities. You will develop a deep understanding of the Company solutions and the ability to transform our Customers’ requirements as well as consulting on best practices. You will build great relationships and act as an ambassador for the company and our products.
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The Implementation Consultant will be responsible for providing exemplary support to our new mid-market customers by ensuring a smooth and successful configuration and implementation of the Company solution. The Implementation Consultant will work as part of an Implementation team to ensure all customer deliverables are met.
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The Implementation Consultant manages the tactical executables for the overall project implementation (e.g., system configuration, requirements validation, internal project communication, project tracking, risk mitigation, issue escalations for projects, user acceptance testing, etc.). They assist in the overall project planning (e.g., developing business requirements, implementation roll-out plans, deployment strategies, signoffs from key internal and external stakeholders, post-implementation audits, etc.). The Implementation Consultant works with the Implementation Manager, Operational Business Units, and Information Technology to identify implementation criteria, and acts as the tactical contact throughout the project's implementation. This position will work on multiple implementation projects at the same time and provide ongoing analysis of implementation project plans, statistics, outcomes, lessons learned, and post-implementation audits.
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We are looking for an Implementation Consultant to work for our client.
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The Implementation Consultant focuses on providing consulting and software implementation services to clients in the Residential, Commercial, and Corporate real estate markets. This is a dynamic role incorporating a blend of project management, business requirements analysis, system configuration, and user training/support. Ideal candidates will have significant experience implementing industry-leading software packages (MRI, Yardi, RealPage) and/or real estate experience within an ERP solution.
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We are looking for a motivated, detail-oriented, and results-driven Implementation Consultant to coordinate with internal and external resources for the successful execution of implementations. The Implementation Consultant needs to be as skilled at solving complicated technical issues as they are at clearly communicating with customers. The Implementation Consultant is positioned in our Municipal Services Department and reports to the Director of Municipal Services.
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We are looking for an Employee Relations Manager.
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Frequently asked questions
What are implementation consultant duties and responsibilities?
An implementation consultant is a professional who is responsible for implementing software, hardware, or other technologies for clients. They work closely with clients to ensure that technology solutions are implemented effectively and meet their business needs.
The duties and responsibilities of an implementation consultant may include:
Analyzing client requirements: They work with clients to analyze their requirements and determine the best technology solutions to meet their business needs.
Developing implementation plans: They develop implementation plans and timelines to ensure that technology solutions are implemented effectively.
Configuring and testing technology solutions: They configure and test technology solutions to ensure that they are working properly and meet client requirements.
Providing training and support: An implementation consultant provides training and support to clients to ensure that they can use the technology solutions effectively.
Managing project budgets and timelines: They manage project budgets and timelines to ensure that technology solutions are implemented on time and within budget.
Communicating with clients: They communicate regularly with clients to provide updates on project status and address any concerns or issues that arise.
What are the skills of an implementation consultant?
The skills of an implementation consultant may include:
Technical expertise: An implementation consultant should have strong technical skills and be familiar with various software, hardware, and other technologies.
Project management skills: They should have strong project management skills to manage timelines, budgets, and resources effectively.
Communication skills: An implementation consultant should have excellent communication skills to communicate effectively with clients and team members.
Analytical skills: They should have strong analytical skills to analyze client requirements and identify the best technology solutions.
Problem-solving skills: An implementation consultant should have strong problem-solving skills to address issues that arise during implementation.
Customer service skills: They should have a customer-focused attitude and provide excellent service to clients.
Overall, an implementation consultant plays a critical role in ensuring that technology solutions are implemented effectively and meet client requirements. They must possess a combination of technical and personal skills, including technical expertise, project management skills, communication skills, analytical skills, problem-solving skills, and customer service skills, to be successful in this role.
