Escrow Assistant Job Description

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Escrow Assistant Job Description

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Banking and Financial Services

Job summary 1

As an Escrow Assistant you will work with our Escrow Officer and Post Closing teams and assist with various administrative and customer service aspects of the title and closing process. If you are someone who has previously demonstrated their attention to detail, work ethic, and commitment to customer service in the title and escrow industry, and are looking to join a company that allows you to learn more about the closing process, and are, then the Escrow Assistant position is for you!

Duties & Responsibilities 1

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Assisting with order intake, creation of documents via internal software, data entry, scheduling, and various administrative aspects of the title and closing process
Providing outstanding communication and best-in-class service to homeowners, real estate agents, banks, and internal colleagues.

Requirements & Skills 1

Job summary 2

Under close supervision, the Escrow Assistant will learn and perform secretarial and clerical duties to assist in the gathering of information and handling of funds for the closing of escrows. This includes dealing with details of a highly confidential nature. Assists in developing customer relationships and business.

Duties & Responsibilities 2

Requirements & Skills 2

High school diploma or equivalent required.
One to three years of basic clerical, administrative, and/or customer service experience preferred.
Title industry experience or other related experience e.g., real estate, banking, or legal preferred.
Ability to pass the appropriate assessment, where applicable.
Computer literacy required, proficient in MS Word and Excel, working knowledge of electronic email, Intranet, and Internet, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner, and phone system.
- Must have good math skills and written and verbal communication skills.
- Ability to become a Notary Public.
- Ability to interact with others.

Job summary 3

We are currently looking for an Escrow Assistant for our Financial Services Escrow Branch. The right candidate will be responsible for the timely preparation of all escrow files and ordering all information necessary for the closing of escrow transactions.

Duties & Responsibilities 3

Requirements & Skills 3

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Job summary 4

Escrow Assistant is responsible for assisting the Escrow Officer in providing superior escrow services while maximizing profitability by utilizing technology, communication, collaboration, and co-existence with clients, consumers, and personnel in a manner compliant with Company Policies and Procedures.

Duties & Responsibilities 4

Assist with pre-closing preparation and/or post-closing tasks.
Provide administrative support to the Escrow officer including inputting figures, balancing with a lender, handling disbursement of funds, money transfers, preparing documentation, closing transactions, advising customers, and handling funds.
Act as a liaison and maintain communication between customers and all parties involved in transactions.
Review contracts, commitments, and orders in preparation for the closing, as well as assemble the necessary documents to prepare the file.
Submit post-closing documents to the lender to obtain funding and disbursement approval.
- Ensure all parties, including buyers, sellers, agents, lenders, or borrowers receive copies of final settlement statements before closing, after receiving the lender’s final approval.
- Coordinate the collection of information to finalize the sale or refinancing of the property.
- Maintain compliance with company policies and procedures.

Requirements & Skills 4

Possess excellent verbal communication and problem-solving skills.
Familiarity with Word, Excel, Outlook, PowerPoint, and escrow production software e.g. ResWare, RamQuest, AtClose, IClosings, and/or others.
Ability to work with mathematical concepts (fractions, percentages, ratios, and proration).
Possess strong customer service skills and demonstrates excellent comprehension and organizational skills.
Ability to manage multiple actions at once; flexibility to reprioritize quickly.
High school diploma or general education degree (GED).
- Knowledge of Microsoft Office and basic computer skills.
- Must successfully pass a criminal history and credit background check.
- Previous experience in an escrow processing capacity preferred.

Job summary 5

Under minimal supervision and reviews, the Escrow Assistant works within established policies and procedures, accurately opening, process, and close residential and/or commercial escrow transactions. Develops customer relationships, and maintains business by demonstrating professional customer service and communication. Assists team in maintaining profitability.

Duties & Responsibilities 5

Accurately closes residential escrows that may involve all-inclusive deeds of trust, and wrap contracts. May be called upon to prepare closing escrows of a more complicated and higher liability nature, such as commercial escrows.
Maintains regular and loyal clientele.
Prepares preprinted documents, closing statements, and escrow instructions present to buyers and sellers at closing, and coordinates the timing of closing, recording, disbursement of funds, and issuance of the title insurance policy.
Insures that all terms and conditions of the purchase and sale agreement are complied with.
Communicates accurately, timely, and effectively with all parties involved in the transaction.
Receives and carries out written and verbal instructions.
- Insures that each escrow folder is properly completed and its contents are filed by standardized escrow procedures.
- Responsible for obtaining necessary instruments and demands to clear title for closing.
- Executes unit or branch business development plan to maintain and acquire new customers, which includes prospecting and driving to meet customers.

Requirements & Skills 5

High school diploma or equivalent required.
Experienced level position. Extensive knowledge of residential escrow closings. Ability to pass the appropriate assessment, where applicable.
Computer literacy required, proficient in escrow and/or title software, MS Word and Excel, electronic email, Intranet and Internet savvy, typing 40 wpm, 10-Key, operates office machines such as a typewriter, fax, scanner, and phone system. Must have good math skills, proven accuracy skills with the ability to proofread and correct errors, and excellent written and verbal communication skills to enhance the overall customer experience. Must possess strong organizational skills and have high attention to detail. Must maintain a valid Notary Commission and valid state driver’s license. Ability to interact with others.

Job summary 6

The Escrow Assistant provides general office support to the Escrow office including but not limited to, prepare, package and ordering escrow information, send instructions to lenders, obtain various escrow documents, and miscellaneous opening procedures. May serve as a backup to other office staff. Assists with special projects as needed.

Duties & Responsibilities 6

Requirements & Skills 6

Minimum of high school diploma or the equivalent.
Previous Escrow Receptionist experience required.
Past office/administrative experience of at least six months.
Strong personal computer skills.
Ability to work independently.
Excellent organizational skills with a focus on details to ensure accuracy.
- Effective oral and written communication skills.
- Effective analytical and problem-solving skills.
- Ability to prioritize and handle multiple tasks and projects concurrently.

Job summary 7

As an Escrow Officer you will process the finalization of the real estate deals. You will ensure that the property titles are clear, the obligations are fulfilled by both Company and the homebuyer, outstanding debt is paid, and other real estate agreements are authentic.

Duties & Responsibilities 7

Collaborate with management to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, list pendants, etc
Conduct closing with customer, realtor, lenders, and attorneys
Secure all documents (corrective and others) that may be required for the issuance of title insurance
Oversee the issuance of checks, bills and statements, receipts, and any other documents needed to ensure customer satisfaction
Before disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgments and legal descriptions are correct
- Before recording, verify all legal documents for correct acknowledgments, legal, and lien information
- Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements, and other written instructions
- You are willing to perform other duties as assigned

Requirements & Skills 7

Bachelor’s or Associate's degree; or three (3) years related experience and/or training; or equivalent combination of education and experience
Cooperate with and take direction from senior management
Participate in company-sponsored seminars, meetings, and training
Must be licensed and bonded in good standing in the state located; and is required to adhere to any state licensing continuing education requirements
Must be a notary public in the state located
- Must be of high integrity, technical competence, and high moral character
- Strong communications skills – written, verbal, and listening
- Highly proficient level of computer skills in title production and closing software (e.g. SoftPro, Ramquest, ResWare) including spreadsheet, word processing, and power point

Job summary 8

We are seeking an Escrow Assistant.

Duties & Responsibilities 8

Communicating professionally, respectfully, and effectively, verbally and in writing, with customers and co-workers.
- Handling frontend processing
- Preparing Preliminary Closing Disclosures
- Reading contracts, commitments, and orders, in preparation for the closing, as well as assembling the necessary documents to prepare the file

Requirements & Skills 8

A High School diploma or equivalent is required
A minimum of 2 years of Escrow experience preferred, but willing to train the right candidate
Experience with RamQuest system preferred, but not required
- Great communication and customer-oriented skills required
- Able to work proficiently in a fast-paced environment
- Microsoft Suite proficient

Job summary 9

As an Escrow Assistant, you will interact and correspond with all parties and agents throughout the settlement process.

Duties & Responsibilities 9

Interact and correspond with all parties and agents throughout the settlement process.
Work closely with agents, buyers, sellers, and all necessary third parties to obtain all information needed for settlement.
- Ensure that the process stays organized and say in touch with involved parties
- Provide quotes and explanations about the settlement process and title insurance to potential customers
- Use your strong customer service background and title and/or real estate knowledge to be able to deliver a great customer experience, and guide clients and agents through every step of the process.

Requirements & Skills 9

1 year of Escrow experience required; additional title experience preferred.
Attention to detail and the ability to be organized in a fast-paced environment.
Must have a strong customer service background and title and/or real estate knowledge to be able to guide clients and agents through every step of the process while also working closely as a team.
- Escrow Assistants should love a challenge and enjoy creative problem-solving to keep our clients and agents happy.
- Strong written and verbal communication skills along with a positive, “can-do” attitude.
- Resware, Tableau, and Google Drive are software/technologies that we use.

Job summary 10

We are looking for an Escrow Assistant.

Duties & Responsibilities 10

Performs a wide range of administrative duties to gather information and assist in the escrow process
- Duties may include: Opening orders, inputting closing statement information, preparing documents for closing, and handling the complete disbursement and follow-up of all escrow transactions
- Communicates requirements and other information to clients
- Interprets various agreements as they relate to closing and prepare all documents required for transactions

Requirements & Skills 10

Frequently asked questions

What are 10 things escrow assistants do?

An escrow assistant, sometimes known as an escrow officer assistant, supports the escrow officer in facilitating real estate transactions. Here are ten tasks an escrow assistant typically performs:

Preparation of Documents: The escrow assistant is responsible for preparing necessary documentation, such as escrow instructions, purchase agreements, or amendments.

Document Review: They review all documents to ensure accuracy and completeness, and make necessary corrections when needed.

Liaison between Parties: They often act as a liaison between the various parties involved in a transaction, including buyers, sellers, agents, and lenders.

Ordering Title Reports: The assistant typically orders title reports and analyzes them for potential issues that may affect the closing of the transaction.

Customer Service: They handle inquiries from clients, agents, and lenders, providing them with information about the transaction and resolving any issues that may arise.

Managing Funds: They assist in the handling of funds associated with the escrow, including receiving and disbursing funds and maintaining accurate financial records.

Recording Documents: Upon closing, the escrow assistant may be responsible for recording the transaction with the appropriate county recorder's office.

Organizing Files: They maintain and organize escrow files and records, ensuring all necessary information is readily available.

Compliance Checks: They ensure that all transactions comply with relevant laws, regulations, and company policies.

Closing Support: They assist the escrow officer with the closing process, including scheduling the closing, ensuring all necessary documents are signed, and distributing closing documents to the relevant parties.

Escrow assistants play a critical role in ensuring that the escrow process runs smoothly and efficiently. They need to have excellent organizational, communication, and customer service skills, and a keen attention to detail. Knowledge of real estate transactions and escrow procedures is also essential.

What are escrow assistant skills?

An escrow assistant needs a variety of skills to handle the administrative and customer service duties involved in the escrow process. Here are some key skills that an escrow assistant should possess:

Attention to Detail: Escrow assistants handle a lot of paperwork, often involving legal and financial details. Errors can lead to serious consequences, so attention to detail is critical.

Organizational Skills: They need to manage multiple files and tasks at the same time. Being able to keep things organized and prioritized is crucial for this role.

Communication Skills: They act as liaisons between various parties involved in the transactions, like buyers, sellers, real estate agents, and lenders. Clear and effective verbal and written communication skills are essential.

Customer Service Skills: A significant part of their job involves interacting with clients. They must be able to provide excellent service, answer questions, and resolve issues professionally.

Numeracy Skills: Handling and tracking financial transactions require good numeracy skills and an understanding of basic financial concepts.

Time Management Skills: They often need to work under tight deadlines and handle multiple tasks simultaneously. Therefore, effective time management skills are necessary.

Problem-Solving Skills: Issues can arise during the escrow process, and an escrow assistant must be able to think critically and solve problems as they come up.

Knowledge of Real Estate and Escrow Processes: They should have a good understanding of the real estate industry, as well as the specific procedures and regulations related to escrow.

Proficiency in Office Software: They should be comfortable using office software like Microsoft Office Suite for creating documents, spreadsheets, and maintaining databases. They may also need to be familiar with specialized software used in the real estate industry.

Ethics and Confidentiality: As they often deal with sensitive information, they must have strong ethics and respect confidentiality.

Continued learning and staying updated about changes in regulations and practices related to real estate transactions is also vital for an escrow assistant.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Escrow Assistant Job Description

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Frequently asked questions

What are 10 things escrow assistants do?

What are escrow assistant skills?

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