Personal Banker Job Description
Job summary 1
As a Personal Banker you will report to the Manager. A Personal Banker is responsible for acquiring new consumer and small business clients, expanding relationships with existing clients, and helping clients achieve confidence in their financial wellness. Develops a comprehensive understanding of client needs by utilizing the Financial Wellness Guide. A Personal Banker effectively manages existing clients/book of business to support the retention and growth of profitable client relationships through sales of deposit, loan, and investment products (with appropriate licensing). Recommends products and services to help the client achieve financial goals and the team achieve business goals.
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Job summary 2
A Personal Banker exemplifies quality service standards while providing a variety of banking solutions and recommending and selling bank products and services. Performs a variety of routine banking transactions, while supporting the Manager in achieving quality service and complying with operational procedures.
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Job summary 3
As a Personal Banker, you will deliver exceptional customer experience, build relationships, and help consumer and small business customers succeed financially. You will engage customers in conversation and ask questions to understand what's most important to them allowing you to provide products, services, and digital options that align with their needs and help make banking easier for them.
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Job summary 4
The Personal Banker assists members with a full range of financial products and services in a retail branch setting, including banking transactions, product sales, handling negotiables, and offering excellent service. The incumbent performs all duties in compliance with regulatory requirements and with minimal supervision.
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Job summary 5
In this role, you will provide uncompromising service by building enduring relationships, communicating, referring, and selling products to meet members' needs. You will participate in the acquisition, retention, and expansion of members and prospective members through a variety of sales and service activities. This position cross-sells traditional and nontraditional products and services while maintaining existing member relationships and developing new member relationships. You will accurately process various types of transactions for members.
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Under immediate direction, Personal Banker provides exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
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We’re looking for the next generation of Personal Bankers - those with a passion for growing a long-term career, building relationships, and working with a team of client professionals. The Personal Banker role is meant for those looking to make a real impact and build a career in financial services. The role is ideal for those who have a passion to engage and educate clients with our industry-leading digital banking solutions. As a Personal Banker, you’ll introduce clients to the various high-tech and high-touch choices they have to do their banking in ways that are most convenient for them.
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A Personal Banker delivers the best banking experience—resulting in lasting relationships. Provides products and services to deliver all capabilities of the Bank to customers.
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Job summary 9
The Personal Banker is responsible for presenting our products and services to both prospective and current customers while maintaining a high level of customer service.
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Job summary 10
We are looking for an experienced Personal Banker.
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Frequently asked questions
What makes a good personal banker?
A good personal banker is someone who has a strong combination of technical skills and interpersonal skills, which allow them to provide excellent customer service while also delivering the financial products and services that their clients need. Some of the key qualities that make a good personal banker include:
Strong communication skills: Personal bankers need to be able to communicate effectively with their clients, whether in person, over the phone, or through written correspondence.
Technical expertise: Personal bankers need to have a strong understanding of financial products and services, including banking, lending, and investment products.
Sales skills: Personal bankers need to be able to identify the financial needs of their clients and recommend appropriate products and services that meet those needs.
Customer service orientation: Personal bankers need to be committed to providing excellent customer service and building strong relationships with their clients.
Attention to detail: Personal bankers need to be highly organized and detail-oriented, especially when it comes to managing client accounts and financial transactions.
Analytical skills: Personal bankers need to be able to analyze financial data and make informed recommendations to clients.
Ethical conduct: Personal bankers need to adhere to high ethical standards, including maintaining client confidentiality and avoiding conflicts of interest.
Adaptability: Personal bankers need to be able to adapt to changing market conditions, regulatory requirements, and client needs.
Overall, a good personal banker is someone highly skilled, customer-focused, and committed to providing the highest level of service and expertise to their clients.
What does the word personal banker mean in a job title?
In a job title, a personal banker is typically an individual who works in the banking industry and provides financial services and advice to individual customers, also known as retail customers. The personal banker is responsible for building relationships with customers and offering customized financial solutions to meet their individual needs.
The specific job duties of a personal banker may vary depending on the bank or financial institution but typically include:
Managing customer accounts: Personal bankers are responsible for opening and closing accounts, maintaining account information, and ensuring that customer information is accurate and up-to-date.
Providing financial advice: Personal bankers help customers make informed decisions about their finances by offering advice on banking products, investment options, and other financial matters.
Offering banking products: Personal bankers offer a range of banking products, such as checking and savings accounts, credit cards, loans, and investment options.
Cross-selling: Personal bankers may recommend additional products or services to customers to help them achieve their financial goals.
Meeting sales targets: Personal bankers are typically expected to meet sales targets and generate revenue for the bank.
Resolving customer issues: Personal bankers may be responsible for resolving customer issues, such as disputes over fees or errors on account statements.
Overall, the job of a personal banker is to build relationships with customers, provide financial advice and solutions, and promote banking products and services to meet the needs of retail customers.
What are personal banker skills?
Personal bankers need a diverse set of skills to effectively manage customer accounts, provide financial advice, and promote banking products and services. Some of the key skills required for this role include:
Communication: Personal bankers need excellent communication skills to effectively communicate with customers and colleagues, whether in person, over the phone, or through written correspondence.
Sales and marketing: Personal bankers need to have strong sales and marketing skills to promote banking products and services to customers and generate revenue for the bank.
Customer service: Personal bankers need to be committed to providing excellent customer service and building strong relationships with customers.
Financial analysis: Personal bankers need to have strong analytical skills to analyze customer financial information and recommend appropriate banking products and services.
Attention to detail: Personal bankers need to be highly organized and detail-oriented, especially when it comes to managing customer accounts and financial transactions.
Technical expertise: Personal bankers need to have a strong understanding of banking products and services, including checking and savings accounts, credit cards, loans, and investment options.
Adaptability: Personal bankers need to be able to adapt to changing market conditions, regulatory requirements, and customer needs.
Problem-solving: Personal bankers need to be able to identify problems and find effective solutions, whether related to customer accounts or banking products and services.
Overall, personal bankers need to have a strong combination of technical skills and interpersonal skills, which allow them to provide excellent customer service while also delivering the financial products and services that their customers need.