Debt Collector Job Description

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Debt Collector Job Description

Job descriptions
Banking and Financial Services

Job summary 1

The Debt Collector will work within the company to ensure the efficient processing of assigned accounts. Works with customers via phone and written communication to determine reasons for non-payment or slow payments of accounts.

Duties & Responsibilities 1

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Requirements & Skills 1

High School Diploma
Minimum experience in Collections: 1 Year
Knowledge of Accounting: 1 Year
High customer service skills with the dedication to get the job done
Analytical skills combined with market knowledge
- Able to work independently as well as in a team environment
- Bilingual in English & Spanish very desirable
- Creativity in proposing new solutions

Job summary 2

The Debt Collector works with Firm attorneys to review the status of their respective accounts receivable and provide necessary collection assistance.

Duties & Responsibilities 2

Requirements & Skills 2

3+ years of B2C Collections in fast-paced, high volume environment
Legal or Service-Based industry experience preferred
Highly organized and detail-oriented with the ability to prioritize multiple and changing responsibilities
Strong written and communication skills and ability to always interact in a professional manner
Proficient with Microsoft Outlook, Word, Excel, and Adobe Acrobat
Proven successful results, in meeting or exceeding established collections goals
- Experience with accounting/billing software and ability to learn multiple different systems
- Superb customer service skills
- Knowledgeable in the Fair Debt Collections Practice Act, the Fair Credit Reporting Act, and Fair Credit Billing Act, as well as, Federal Bankruptcy Laws

Job summary 3

We are experiencing strong growth and are looking for an experienced commercial Debt Collector who is self-motivated and able to perform at the highest level. This is a full-time position with an aggressive commission plan.

Duties & Responsibilities 3

Make outbound calls to borrowers.
Handle a high volume of inbound calls.
- Skip trace effectively.
- Document accordingly.
- Schedule follow-up communications.

Requirements & Skills 3

High School Diploma or equivalent.
2 years minimum experience collecting on commercial debt.
Full knowledge of FDCPA, state, and federal laws.
Advanced skip tracing techniques preferred.
Exceptional listening and negotiation skills.
Excellent verbal and written communication skills.
- Ability to multi-task during conversation.
- Proficiency in Excel, Word & Salesforce.
- Professional appearance, demeanor, and attitude.

Job summary 4

We are growing and would like to speak with you today if you are a Debt Collector or have experience in the collections industry and are ready to start a new adventure.

Duties & Responsibilities 4

Requirements & Skills 4

High School Diploma or Equivalent (G.E.D.)
2 years of collection experience preferred
- Excellent telephone and customer service skills
- Working knowledge of Microsoft Office programs including Outlook, Word, and Excel
- Must be able to pass background screen

Job summary 5

Join an established financial services company as a full-time Debt Collector. The position is responsible for servicing and maintaining consumer accounts.

Duties & Responsibilities 5

Answers inquiries by clarifying desired information; researching, locating, and providing information.
Establish payment terms with consumers for account resolution.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Maintains call center database by entering information.

Requirements & Skills 5

2+ years of professional experience in customer service or sales
Exceptional customer service commitment and relationship-building capability
Strong interpersonal skills; ability to interact collaboratively with others
Attention to detail, outgoing, assertive, and persistent
Working understanding of business accounts receivable
- Strong organizational skills, ability to multi-task and prioritize
- Self-starter who can work independently
- On the job training provided

Job summary 6

We are looking for a reliable Debt Collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible. A Debt Collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Duties & Responsibilities 6

Requirements & Skills 6

Proven experience as debt collector
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- High school diploma is preferred

Job summary 7

Due to our continued growth and success we have immediate openings for a dynamic, motivated Debt Collector.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

The Debt Collector has responsibility for achieving their own collection goals while complying with all applicable laws and Company policies at all times.

Duties & Responsibilities 8

Requirements & Skills 8

Proven experience in collections, and sales experience is helpful.
Good negotiation/objection-handling skills.
Ability to remain focused in a fast-paced environment.
Attendance at work is required to be successful.
- Above average communication skills.
- Basic Computer knowledge.
- Must be able to take direction.

Job summary 9

We are looking for a few more people to fill the Debt Collector role we have.

Duties & Responsibilities 9

Handle customer inquiries and collect money
- Provide information about the client services
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services

Requirements & Skills 9

Previous experience in customer service, sales, or other related fields
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills

Job summary 10

We are looking for a Debt Collector to join our team!

Duties & Responsibilities 10

Discuss unpaid accounts with consumers
Negotiate payment of the unpaid accounts
- Receive and post the payment to the consumer's account
- Advise and follow up with consumers on unpaid accounts
- Keep records and status of consumer's account

Requirements & Skills 10

Frequently asked questions

What is the role of a debt collector?

The role of a debt collector is to recover delinquent payments from individuals or businesses who owe money to a creditor. Debt collectors work for collection agencies or may be employees of the creditor themselves.

The specific tasks and responsibilities of a debt collector can vary depending on the industry, company, and job requirements, but generally, a debt collector is responsible for the following tasks:

Contacting Debtors: A debt collector is responsible for contacting debtors by phone, mail, or email to attempt to recover delinquent payments. They must follow all applicable laws and regulations related to debt collection practices.

Negotiating Payment Arrangements: A debt collector may negotiate payment arrangements with debtors, such as payment plans or settlements.

Maintaining Records: A debt collector must maintain accurate records of all communication with debtors, including payments received and promises to pay.

Reporting to Credit Bureaus: A debt collector may report delinquent accounts to credit bureaus, which can affect the debtor's credit score.

Resolving Disputes: A debt collector must be able to resolve disputes with debtors, including verifying the amount owed and addressing any complaints or concerns.

Providing Customer Service: A debt collector must be able to provide good customer service to debtors, including answering questions and providing information about payment options.

Following Up with Debtors: A debt collector must follow up with debtors who have made payment arrangements to ensure that they are making their payments on time.

Staying Current on Laws and Regulations: A debt collector must stay current on all applicable laws and regulations related to debt collection practices.

Overall, a debt collector plays a critical role in recovering delinquent payments from debtors on behalf of creditors. The job requires good communication, negotiation, and customer service skills, as well as a strong understanding of debt collection laws and regulations.

What are the good qualities of a debt collector?

The job of a debt collector can be challenging and requires a specific set of skills and qualities. Some of the good qualities of a debt collector include:

Communication Skills: A debt collector must have excellent communication skills, both verbal and written, to effectively communicate with debtors and negotiate payment arrangements.

Persuasion Skills: A debt collector must have good persuasion skills to convince debtors to make payments, especially if they are unwilling to do so.

Empathy: A debt collector must have empathy for debtors who may be experiencing financial hardship, and be able to understand their situation to negotiate payment arrangements that are feasible for both parties.

Professionalism: A debt collector must maintain a professional demeanor and conduct themselves courteously and respectfully, even when dealing with difficult debtors.

Attention to Detail: A debt collector must have strong attention to detail to accurately maintain records of communication with debtors and payments received.

Persistence: A debt collector must be persistent in following up with debtors who have not made payments or have broken payment arrangements.

Adaptability: A debt collector must be able to adapt to changes in the collection process, such as changes in regulations or changes in technology.

Multitasking: A debt collector must be able to handle multiple tasks at once, such as managing multiple accounts and negotiating payment arrangements.

Problem-Solving Skills: A debt collector must be able to identify and solve problems that arise during the collection process, such as resolving disputes or negotiating settlements.

Knowledge of Debt Collection Laws and Regulations: A debt collector must have a good understanding of debt collection laws and regulations to ensure that all collection practices are legal and ethical.

Overall, a good debt collector must have a combination of communication, negotiation, customer service, attention to detail, and problem-solving skills, as well as the ability to maintain a professional demeanor and adhere to all applicable laws and regulations related to debt collection practices.

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