Change Manager Job Description

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Change Manager Job Description

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Consulting and Strategy

Job summary 1

The Change Manager will contribute to the FedNow service and support the operational teams by enabling a high rate of Change while minimizing negative Service impacts from Change. The Change Manager will coordinate across disparate teams to ensure process alignment, tooling requirements definition, and governance practices are established. The Change Manager and his/her team will assess each proposed Change to balance business risk with business value.

Duties & Responsibilities 1

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Laser focus on a world-class, end-to-end customer experience
Define, staff, and operate the Change Management function in partnership with the SMO Director
Work in close coordination with the Technology Operations teams who will implement all Changes in the Production environment
Preference for standardization, automation, and resiliency as means to de-risk Changes vs. leaning on the onerous process and manual reviews
- Actively support and promote Continual Service Improvement (CSI) for FedNow
- Participate in agile activities (Product Backlog Refinement, Sprint Review)
- Flexibility to support a growing organization through multiple roles

Requirements & Skills 1

Job summary 2

The Change Manager will assume the role of the team and will maintain the many facets of Change Management through trending and analysis of issues, proper compliance approvals, reporting, and automation in collaboration under the guidance of the Operational Leadership team. This role will report to the Director of Incident Management, leading and driving all areas of change Management which will lead to the maturity, scalability, and compliance of Changes made to production. The role will define and implement best practices for communications between engineering, product teams, and the business for all processes related to Change Management. The role will also identify areas of improvement initiatives based on the above inputs. This role is a critical position across the company, and the right candidate must be able to lead, drive Change management processes, and drive Change management compliance being the gatekeeper to all things production.

Duties & Responsibilities 2

Requirements & Skills 2

Bachelor's degree in Computer Science or 10+ years of experience with Operations, Cloud, or IT Operations/Program Management.
Excellent written and verbal communication skills.
Demonstrated quantitative skills to resolve ambiguous problems and drive root cause analysis.
Demonstrated ability to set priorities, pursue multiple threads at the same time, accurately reflect the current state and drive toward the desired state.
Strong collaboration skills: working across teams and organizations is necessary to be successful.
- Must be able to participate in an on-call rotation including weekends.
- Demonstrated ability to conduct deep dive analytics, report automation, driving incident action items to closure.
- Strong problem-solving skills

Job summary 3

The primary purpose of the Change Manager role is to provide portfolio and program change management consulting and strategies for business leaders. This includes leading a team of change experts and coaching business leads to accelerate the realization of strategic initiatives through faster adoption and maximum proficiency regarding the changes that impact employees.

Duties & Responsibilities 3

Requirements & Skills 3

Bachelor’s Degree in Business, Psychology, Communications, or related field
6 years of experience supporting the deployment of complex enterprise initiatives (preferably in change management, organizational development, and/or project management)
4 years of business or client consulting experience with an emphasis on strategic alignment, stakeholder management, and/or organizational readiness
4 years of experience managing complex enterprise changes that required expert application of both change management principles/methodologies as well as project management approaches, tools, and project lifecycle phases
3 years of experience in a leadership or supervisory role
Certification in an industry-standard change management methodology
- Masters's Degree in Business Administration, Psychology, Organizational Development, or another related area
- Experience in project planning and coordination on programs requiring the integration of cross-functional business solutions
- Experience in retail or supply chain operations

Job summary 4

We are currently seeking to hire a Change Manager to support Federal Government customers. This specialist will provide support to a brand-new program that is going through a digital transformation and modernization.

Duties & Responsibilities 4

Requirements & Skills 4

Assigned the role of Change Manager for a minimum of five (5) years
Bachelor and five (5) years or more relevant experience; Master and three (3) years or more relevant experience; Ph.D. and 0 years related experience. May accept experience instead of a degree
ITIL Intermediate Level Certification
Experience managing change processes and providing managed services in an ITIL environment
Must have an active Secret level clearance
- Experience managing change processes and providing managed services on a Federal TO/contract.
- ITIL Expert Level Certification
- Certified Change Management Professional (CCMP)

Job summary 5

We are seeking a Change Manager to join and help our team successfully manage our client’s move request activity in their locations. Ensure Client satisfaction throughout the move management process, working as part of a diverse supportive, and talented team.

Duties & Responsibilities 5

Receive and successfully plan, schedule, and implement the physical aspects of small to mid-sized move projects, providing the Client with move instructions, and move orientations as required.
Work collaboratively with the Client’s support groups and supporting suppliers (technology, Telecom, furniture, etc.)
Provide move signage, general move directions, presence on campus or at the move site, availability to answer questions, and resolve post-move issues.
Perform data input and ensure data accuracy within move management and CAFM systems
Support the Project Coordinator in preparing/updating project status reports, updating tracking reports, and maintaining files for project due diligence,
- Participate in planning meetings hosted by the client, Occupancy Planning, and other key stakeholders
- Collaborate in the development of scopes of work for assigned small projects and prepares various RFPs needed for vendor and contractor services to complete projects.
- Ensures all relocation and project management activities are performed in a manner consistent with documented processes and in accordance with the client’s and Sodexo's policies and procedures

Requirements & Skills 5

Excellent written and verbal communication skills
- Working knowledge of architectural drawings and furniture and space planning concepts
- Organized and detail-oriented, with strong analytical skills and the ability to prioritize and manage differing needs and priorities on a day-to-day basis, to deal with the business and the team's changing necessities and requests
- Strong interpersonal skills with the ability to interact with executive-level internal & external clients

Job summary 6

The Change Manager develops processes and methods for meeting new recipe and ingredient requirements. The ideal candidate will enjoy working to implement change and find solutions in a hands-on manner both individually and as a part of a team. Leaders have high expectations of interaction, engagement, coaching, and leadership of any team under their direction at all times.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We are looking for a Change Manager to join our team, to play a key role in ensuring projects meet objectives on time and budget by increasing employee adoption and usage. Focus on the human side of change, including changes to business processes, systems, jobs, roles, and organizational structures. Implement & continuously improve the change approach that has been designed for the roll-outs.

Duties & Responsibilities 7

Requirements & Skills 7

Bachelor degree
- Experience of 5 years as a change specialist or change manager
- Curiosity & ability to quickly learn about business issues
- Ability to establish and maintain strong relationships, client orientation

Job summary 8

You are an experienced Change Manager with a solid understanding of how people go through a change and the change process. You have experience leading large-scale organizational change efforts and are passionate about change management principles and methodologies that when applied create sustainable change within organizations. You are a master communicator who can inspire and influence groups of people toward a common vision. You are a relationship builder able to win trust quickly and establish strong and collaborative relationships with a diverse group of people. You are a big-picture thinker who is passionate about breaking the strategy into tactical plans and roadmaps to achieve long-term success.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Change Manager will design strategies and communications that promote proficiency with changes that impact employees. This role will engage with executives, business stakeholders, and partners throughout all levels of the company. This position leverages both change management and communications skills to consistently deliver solutions that meet or exceed business expectations.

Duties & Responsibilities 9

Apply a change management process and tools to create a strategy to support the adoption of the changes required by the Digital Family Experience Program.
Develop and deploy methods for ongoing measurement of transition effectiveness and impact.
Use data and other learnings to propose, test, and establish communications channels, content, and tools that support stakeholder needs and organizational goals.
Conduct impact analyses, assess change readiness, and identify key stakeholders.
Provide input, document requirements, and support the design and delivery of training programs.
Plan, schedule, and track deliverables using appropriate tools.
- Comprehend business needs/objectives, synthesize technical and specialized knowledge, and translate them into executable tactics.
- Implement and manage change interventions to achieve desired outputs.
- Support the monitoring of progress against portfolio OKRs and reporting to all stakeholders.

Requirements & Skills 9

Job summary 10

We are seeking a Change Manager to join our team.

Duties & Responsibilities 10

Creates and executes change management strategies to support changes required by a project or initiative.
Supports the design, development, delivery, and management of change communications.
Assess the change impact
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Facilitate training
- Provide input, document requirements, and support the design and delivery of training programs.

Requirements & Skills 10

Frequently asked questions

What does a change manager do?

A Change Manager is a professional responsible for managing and overseeing the process of change within an organization. The role involves working with stakeholders across different departments and levels of the organization to facilitate change initiatives, ensure effective communication, and minimize resistance to change.

The job duties of a Change Manager can include:

Developing and implementing change management plans, strategies, and procedures.

Conducting impact assessments and risk analyses to evaluate the potential effects of change initiatives.

Engaging with stakeholders to gain buy-in and support for change initiatives.

Planning and executing communication strategies to ensure that stakeholders are informed and engaged throughout the change process.

Providing guidance and support to employees and managers to help them navigate change.

Monitoring and reporting on the progress of change initiatives.

Identifying and addressing resistance to change.

What skills does a change manager need?

The skills required for a Change Manager include:

Excellent communication skills to effectively communicate with stakeholders at all levels of the organization.

Strong leadership skills to lead change initiatives and inspire others to embrace change.

Project management skills to plan, organize, and execute complex change initiatives.

Analytical skills to assess the impact of change initiatives and evaluate risks and opportunities.

Interpersonal skills to build relationships with stakeholders and negotiate complex business deals.

Good problem-solving skills to identify and address challenges and resistance to change.

Knowledge of change management methodologies and tools.

Overall, a Change Manager plays a critical role in facilitating change within an organization, ensuring that stakeholders are engaged and informed, and minimizing resistance to change. The job requires a combination of technical expertise, leadership skills, and communication skills to manage complex change initiatives and achieve organizational objectives.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Frequently asked questions

What does a change manager do?

What skills does a change manager need?

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