Bilingual Customer Service Representative Job Description

Job summary 1

The Bilingual Customer Service Representative ensures the satisfaction of our customers by providing the highest quality of service to each customer. Their aim is to provide excellent customer service and to promote this idea throughout the company. The Bilingual Customer Service Representative interacts with customers to provide information in response to inquiries about products and services, and resolves issues that arise in the day-to-day operations. The representative must comply with the customer service role as the “advocate” of our customers at all times within the scope of company policies and procedures.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

The Bilingual Customer Service Representative is responsible to provide exceptional customer service for customers through the timely and accurate entering and reviewing of orders and responding to and resolving customer related issues.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

As a Bilingual Customer Service Representative, you’ll work within either our customer call center to provide outstanding customer service by responding to inbound calls. Or you will be the first phone contact with our customer when a loss occurs.

Duties & Responsibilities 3

Requirements & Skills 3

Job summary 4

Our Bilingual Customer Service Representative responds to a variety of incoming customer telephone calls related to servicing of mortgage loans in a call center environment. Communicates responses, at times complex and difficult, to customers in a clear and professional manner to contribute to their satisfaction with the service provided. Takes ownership of each inbound inquiry by bringing to prompt and accurate resolution to exceed customer expectations.

Duties & Responsibilities 4

Requirements & Skills 4

Job summary 5

We are anticipating more growth and positions in the New Year for Bilingual Customer Service Representatives. This Bilingual Customer Service Representative position can work remotely from home.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

We are looking for dedicated, caring Bilingual Customer Service Representative who would like to work from home. The Bilingual Customer Service Representative will assist our clients (agencies and customers) with questions and changes to their insurance policy. They will also review all policy information to determine if the risk meets the company's underwriting guidelines and processes.

Duties & Responsibilities 6

Requirements & Skills 6

Job summary 7

We're looking for a passionate and highly-motivated Bilingual Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to Brand. Reporting to the Customer Service Manager, the person in this role will support the Customer Service department's objective to provide an exceptional customer experience by answering inbound calls and assisting customers to resolve their questions.

Duties & Responsibilities 7

Requirements & Skills 7

Job summary 8

We're looking for Bilingual Customer Service Representative for our role as a Business Development Representative. Our highly successful Sales Business Development Center is the “central hub"" for customer service within the Sales Department.

Duties & Responsibilities 8

Requirements & Skills 8

Job summary 9

The Bilingual Customer Service Representative is responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries. Responsible for maintaining adequate records/documentation for audit and internal control purposes. Routing mail, email, and other administrative support duties as assigned. Responsible for learning Program Rules of assigned projects to ensure ability to respond to Customer Service inquiries.

Duties & Responsibilities 9

Requirements & Skills 9

Job summary 10

We are seeking a Bilingual Customer Service Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Bilingual Customer Service Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Duties & Responsibilities 10

Requirements & Skills 10

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