Banker Job Description

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Banker Job Description

Job descriptions
Banking and Financial Services

Job summary 1

The Banker is accountable for creating a positive and memorable client experience. You can perform maintenance on accounts and consistently deliver value-added services by effectively identifying appropriate solutions for clients. This position requires a dedication to developing lasting client relationships and discovering opportunities for new business. As a Banker, you will provide services to clients including processing and verifying transactions and performing account maintenance. Responsibilities include ensuring clients' requests and questions are promptly resolved as well as cross-selling bank products and services.

Duties & Responsibilities 1

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Requirements & Skills 1

Job summary 2

A Banker is the front line of the Bank and assists with both retail and commercial customer deposits, withdrawals, and various banking transactions. Bankers are responsible for providing exceptional customer service and either providing assistance or referring to the appropriate team member when necessary. All customer-facing employees should make every effort to enhance customer relationships at every opportunity.

Duties & Responsibilities 2

Requirements & Skills 2

Job summary 3

A Banker will primarily perform teller and/or personal banker duties. This position requires frequent face-to-face, written correspondence or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. This position may report to more than one officer. The Banker also has frequent contact with other departments in providing full banking services to customers. Results of work are reviewed, and performance is measured against specific goals. The physical effort required is above average.

Duties & Responsibilities 3

Process deposit and withdrawal transactions based on the Bank's policies and procedures.
Other functions could include but are not limited to answering phones, processing treasury tax, and loan payments, travelers’ checks, savings bonds, loan payments, mail deposits, safe deposit boxes, or other financial transactions.
- Must possess an in-depth knowledge of retail services and products.
- Provide customer service by selling and servicing all account products (checking, savings, certificate of deposits, IRA, check orders).
- Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures.

Requirements & Skills 3

College degree or twelve to eighteen months’ customer contact and sales experience required, banking experience preferred.
Requires communication and sales skills, mathematical and general business knowledge normally acquired by a high school graduate with minimum typing and calculator skills.
Most important to this position are customer relations, accuracy, speed, detail, flexibility and judgment, and a courteous, professional demeanor, along with the ability to handle multi-tasks.
- Commitment to providing “WOW” customer service is required.
- Will learn to be proficient on the following machines and programs: teller machine, calculator, keyboard, encoder, image capture/scanner, Oscar (ATM cards), SEI Trust System, Streamline, and Vertex.
- Requires accurate processing of data/accounting entries and must be proficient in applications such as Word and Excel.

Job summary 4

The Banker is responsible for following all bankline and banker procedures when working with a cash drawer and as a Retail Banker. Complete compliance modules as assigned. Active participation in sales and achievement of financial and branch goals as set by management. Maintain a positive can-do attitude with the flexibility to adjust to the demands of day-to-day business needs.

Duties & Responsibilities 4

Maintain overall knowledge of branch operations to ensure adherence to all policies and procedures.
Identify opportunities to generate referrals to other lines of business.
Cross-sell deposits, loans, and services.
Ensure prompt, accurate, and positive, and professional client experience.
- Maintain open lines of communication with coworkers and management.
- Possess skills necessary to establish all types of account relationships within the branch.
- Prior banking experience as a New Account Representative was helpful.

Requirements & Skills 4

High school diploma, or equivalent.
Microsoft Office.
FIS/IBS banking platforms preferred.
- Cash handling experience.
- Client relationship experience.
- Prior new accounts experience required.

Job summary 5

The Banker position welcomes customers into the branch and provides friendly, helpful service that promotes positive financial well-being. This individual is also responsible for meeting established Bank and branch goals through active participation in sales programs.

Duties & Responsibilities 5

Requirements & Skills 5

Job summary 6

The Banker serves as the front line of the Retail Branch, performing both teller line duties and platform duties.

Duties & Responsibilities 6

Requirements & Skills 6

High school diploma or GED preferred.
1 year or more of banking experience preferred.
Customer service experience preferred.

Job summary 7

The Banker provides superior service to customers while working to meet their financial needs through a variety of retail banking functions. An individual in the Banker role will focus on mastering and applying skills needed for effectively managing customer relationships and providing basic retail banking services.

Duties & Responsibilities 7

Handle all typical banking transactions presented by customers in person, through drive-up, via night depository, mail, or digitally.
Handle cash and maintain an individual cash drawer to handle customer requests.
Assist customers with entry into safe deposit boxes, ensuring all procedures are properly followed.
Handle maintenance and service requests and customer inquiries regarding existing accounts and services.
Identify banking needs and recommend solutions for both prospective and current customers.
Support the Bank's overall sales efforts through direct sales of consumer banking products and related services.
- Acquire the necessary product, compliance, and systems knowledge and accurately, and efficiently open various types of deposit accounts and complementary services, such as checking, savings, and money market accounts, certificates of deposit, safe deposit boxes, and complementary services for consumer relationships.
- Complete training and begin handling credit card and consumer lending requests.
- Ensure that new accounts and relationships are properly onboarded.

Requirements & Skills 7

High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or a bachelor's degree.
Prefer 1 or more years of experience in a related position.
Must be able to successfully meet the requirements of the SAFE Act including registering with the Nationwide Mortgage Licensing System & Registry and maintaining their unique identifying number.

Job summary 8

We are looking for a Banker.

Duties & Responsibilities 8

Providing professional service to your clients
Processing teller transactions to meet your community’s needs
Explaining the benefits of a variety of bank products and services

Requirements & Skills 8

High school diploma or equivalent required
Basic PC and general office skills required
One year retail or sales experience preferred

Job summary 9

The Banker is responsible for building customer relationships and developing business with existing and prospective customers. Bankers process customer account transactions, provide high-quality customer service, and proactively promote all Bank products and services.

Duties & Responsibilities 9

Building customer relationships and developing business.
Providing high-quality customer service, including maintaining a strong working knowledge of Bank products and services with the ability to communicate that knowledge to customers; maintaining a courteous level of communication with customers; drafting and sending professional correspondence as needed.
- Knowledgeably processing all necessary account transactions and balancing those transactions.
- Providing referral business to insurance service personnel.
- Performing miscellaneous duties as required in the Branch or Department, including but not limited to: bank deposits/obtaining cash, opening/closing office and vault, report preparation, and any job duties in conjunction with the department running efficiently.

Requirements & Skills 9

Ability to read and comprehend instructions, short correspondence, and memos.
Ability to comprehend the various documents used in this position, including, but not limited to: Rules of Account, IRA forms and support literature, signature cards, certificates of deposit, and items presented for deposit.
Ability to write simple correspondence.
Ability to effectively present information to customers.
- Ability to perform basic math functions, including addition, subtraction, multiplication, division, and decimals.
- Ability to apply common sense to carry out daily responsibilities. Ability to exercise good judgment when dealing with customers and co-workers.
- High school diploma or general education degree (GED); one year of retail sales experience, or equivalent.

Job summary 10

Our Banker is the face of our organization and is critical in caring for our customers each day. As a Banker, you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs.

Duties & Responsibilities 10

Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
Processing transactions, opening accounts, and performing account maintenance.
Handling branch servicing duties such as vault balancing, cash orders, and maintenance of automated teller machines.

Requirements & Skills 10

Experience Required: 3 years of relevant and transferable sales and/or customer service experience
Previous in-store banking experience is preferred, but not required
High School Diploma or equivalent required

Frequently asked questions

What does a banker do on a daily basis?

A banker is a financial professional who works in the banking industry. On a daily basis, a banker may perform a variety of tasks, including:

Assisting customers with their banking needs, such as opening accounts, making deposits and withdrawals, and obtaining loans.

Advising customers on financial products and services that may be suitable for their needs, such as savings accounts, credit cards, or investment products.

Processing financial transactions, such as wire transfers and check deposits.

Updating customer accounts and maintaining accurate records.

Handling customer inquiries and concerns in a professional manner.

Assisting with marketing and sales efforts to promote the bank's products and services.

Performing risk assessment and credit analysis on loan applications.

Participating in training and development programs to stay up to date on industry developments and regulations.

Complying with all relevant regulations and laws, including those related to money laundering and financial crimes.

The specific tasks and responsibilities of a banker may vary depending on the type of bank and the specific role within the bank. Some bankers may specialize in certain areas, such as lending, investment banking, or wealth management.

What skills do you need to be a banker?

To be successful as a banker, you should have a range of skills and abilities, including:

Strong communication skills: A banker should be able to communicate effectively with customers, colleagues, and other stakeholders.

Customer service skills: A banker should be able to provide excellent customer service and be able to build relationships with customers.

Analytical skills: A banker should be able to analyze financial information and make informed decisions based on that analysis.

Sales skills: A banker may be responsible for promoting the bank's products and services and should be able to effectively sell those products to customers.

Attention to detail: A banker should be able to accurately process financial transactions and maintain accurate records.

Risk assessment skills: A banker should be able to assess risk and make informed decisions about lending and other financial products.

Time management skills: A banker should be able to manage their time effectively and prioritize tasks as needed.

Technical skills: A banker should be proficient in the use of technology and have a working knowledge of relevant software and tools, such as banking and financial software.

Industry knowledge: A banker should have a thorough understanding of the banking industry and be able to keep up to date with industry developments and regulations.

Olivia Powell
Recruiting expert

Last updated Sep 30

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Banker Job Description

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Frequently asked questions

What does a banker do on a daily basis?

What skills do you need to be a banker?

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