Customer Success - Bilingual
At Billor, short for Bill of Rights, we are dedicated to building the largest trucking ecosystem in the US focused on the truck driver. We combine FinTech, Technology, and Freight Management to help every truck driver achieve their dream of truck ownership. Our mission emphasizes freedom, responsibility, and efficiency, ensuring drivers can maximize productivity and enjoy more time with their loved ones.
You will be responsible for managing and nurturing relationships with customers, addressing their needs and concerns, and ensuring their success with Billor's products and services. Your goal will be to enhance customer satisfaction and retention by providing exceptional support and guidance, using the best practices available in the market and adapting them to Billor's business model
What You’ll Do
- Customer Support: Handle incoming calls and respond to customer emails, providing quick and accurate solutions to their questions or issues.
- Emergency Call Handling: Promptly respond to emergency calls from drivers in critical situations on the road, demonstrating empathy and professionalism throughout the process.
- Problem Resolution: Identify and resolve issues related to drivers.
- Feedback and Improvements: Collect customer feedback and collaborate with other teams to improve products and services.
- Guidance and Directions: Provide accurate information on maps and directions to help drivers navigate their routes effectively and safely.
- Local Information: Offer information about local services such as fuel stations and lodging to assist drivers with their immediate needs.
- Maintenance Reporting and Follow-up: Communicate any identified maintenance issues with the support vehicle, ensuring the reliability of the equipment.
Qualifications
- Communication with mechanics and suppliers (in English).
- High capacity for learning and absorbing information.
- Ability to manage demands and deliverables in a dynamic environment with constantly evolving processes and a continuous drive to meet goals.