Operations Coordinator – Scheduling & Workforce Management

We are looking for a highly organized, adaptable, and detail-oriented Operations Coordinator to support day-to-day workforce scheduling and operations. This role is responsible for coordinating employee schedules, responding to staffing changes, supporting employee communication, and ensuring that assignments are appropriately staffed.

The ideal candidate is proactive, resourceful, and comfortable working in a fast-paced environment where priorities can change quickly. The successful candidate will be confident making decisions, solving scheduling challenges, and managing multiple tasks while maintaining accuracy and professionalism.

This is a hands-on operations role with opportunities for professional growth and potential advancement into a Team Lead or Manager position as the organization continues to grow.

Key Responsibilities

• Manage and coordinate employee schedules across multiple assignments and locations
• Match employees to assignments based on qualifications, availability, operational requirements, and placement needs
• Monitor employee attendance and respond promptly to call-outs, absences, and schedule changes
• Identify and coordinate qualified substitute employees to maintain staffing coverage
• Communicate schedule assignments, changes, and updates to employees through email and phone
• Maintain accurate and up-to-date scheduling information using Google Sheets and workforce scheduling systems
• Maintain organized and confidential employee records and workforce information
• Coordinate employee training schedules and support new-hire onboarding activities
• Monitor training and compliance requirements and follow up with employees as needed
• Assist with timecard and timekeeping processes to ensure accurate records
• Collaborate with internal teams to resolve scheduling, staffing, and operational issues
• Track workforce information and prepare reports as needed
• Identify opportunities to improve scheduling processes, workflows, and operational efficiency
• Support additional workforce and administrative initiatives as the team grows

Scheduling & Organization

• Strong organizational skills and exceptional attention to detail
• Experience managing schedules, staffing assignments, or workforce operations
• Ability to manage multiple priorities and maintain accuracy in a fast-paced environment

Problem Solving

• Strong critical-thinking and decision-making skills
• Ability to quickly identify staffing gaps, scheduling conflicts, and operational issues
• Comfortable making sound decisions with limited supervision

Communication

• Strong written and verbal communication skills
• Comfortable communicating with employees and internal stakeholders through phone, email, and other communication platforms
• Ability to communicate schedule changes and operational updates clearly and professionally

Technical Skills

• Proficiency with Google Workspace, particularly Google Sheets, Docs, Calendar, and Drive
• Comfortable learning and using workforce management, scheduling, HR, or timekeeping systems
• Strong spreadsheet and data-entry skills
• Ability to maintain accurate records and reports

Adaptability & Growth Mindset

• Comfortable working in a dynamic environment where priorities can change quickly
• Proactive in identifying problems and developing practical solutions
• Able to work independently while collaborating effectively with a team
• Willingness to learn new processes, systems, and responsibilities
• Interest in growing into a leadership or management role

Preferred Qualifications

• 1–3+ years of experience in scheduling, staffing, workforce management, operations, recruiting coordination, HR administration, or a related field
• Experience supporting high-volume employee or workforce operations
• Experience with workforce management, scheduling, HRIS, ATS, CRM, or timekeeping systems
• Experience handling employee attendance, call-outs, substitutions, or schedule changes
• Experience in a staffing, BPO, healthcare, education, hospitality, logistics, or other high-volume operational environment

Why Join Us?

This role offers the opportunity to build valuable experience in workforce management, staffing operations, scheduling, and employee coordination. High-performing individuals will have opportunities to take on greater responsibilities and potentially progress into Team Lead or Manager-level roles.