myOnsite Healthcare, LLC.
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Operations Manager

  • Vadodara, IN
  • Non Technical Jobs

Operations Manager

  

·         10+ years of experience in technical support or operations environment 5+ of which should be in managing technical teams

·         Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.

·         Proven track record of driving improvement programs in the operations, engineering and support fields.

·         Must have BE/B.Tech or equivalent degree. Higher education preferred.

·         Proven track record of delivering results through people, business and operations management.

·         Strong verbal and written communication skills, which will be key in driving customer communication during critical events.

·         Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and challenges for the project.

·         Ensure Adherence to daily SLAs

·         Leading, developing, and motivating Team Leaders/Front Line Managers to encourage agents to deliver best-in-class service across all stages of the customer journey

·         Anticipate and plan for new business. Device strategies to ensure the growth of program along with identifying and implementing process improvement that will maximize output and minimize cost

·         Developing strong working relationships with key internal and external stakeholders to achieve business objectives

·         Build High performing Team

·         Confidentiality in all aspects of job.

·         Ability to work independently and handle multiple projects

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