Operations Manager
- Vadodara, IN
- Non Technical Jobs
Operations Manager
· 10+ years of experience in technical support or operations environment 5+ of which should be in managing technical teams
· Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
· Proven track record of driving improvement programs in the operations, engineering and support fields.
· Must have BE/B.Tech or equivalent degree. Higher education preferred.
· Proven track record of delivering results through people, business and operations management.
· Strong verbal and written communication skills, which will be key in driving customer communication during critical events.
· Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and challenges for the project.
· Ensure Adherence to daily SLAs
· Leading, developing, and motivating Team Leaders/Front Line Managers to encourage agents to deliver best-in-class service across all stages of the customer journey
· Anticipate and plan for new business. Device strategies to ensure the growth of program along with identifying and implementing process improvement that will maximize output and minimize cost
· Developing strong working relationships with key internal and external stakeholders to achieve business objectives
· Build High performing Team
· Confidentiality in all aspects of job.
· Ability to work independently and handle multiple projects