Customer Success Specialist (US Shift) - Navi Mumbai

Customer Success Specialist (US Shift)

Primary Responsibilities

·         Management of clients and ensuring all requirements are fulfilled

·         Maintaining relationships and having multiple touch points with leadership of assigned accounts

·         Implementing strategies to maximize volume of each assigned account

·         Handling handover process from sales

·         Participating in sales handover meeting with client

·         Assisting with the handover process to Account Management

·         Full-cycle seamless transition to Account Management

·         SOP process creation (in tandem with the Phlebotomy Manager)

·         Working with IT for HL7 integration (if needed)

·         Assist in post sale contract management 

·         Pricing

·         Payment Terms

·         Performance Requirements

·         Volumes - Scheduled appropriately

·         Working closely with Phlebotomy Manager on delivery of service to the customer

·         Working closely with Account Management

·         Documenting all client interactions in CRM

·         Responsible for all CRM organization of client information prior to handover to Account Management

·         Handling customer success calls from 3CX

·         Monitoring eligibility as it relates to managed clients

·         Notifying management of all service failures

·         Creating solutions so failures are not repeated

·         Effective communication with the sales team

·         Communicating with management as to discrepancies between what sales has promised and operations can deliver

·         Visibility of order entry and eligibility checks as it relates to assigned clients

KPI’s

·         Transition accounts to Account Manager within 120 days

·         Patient Satisfaction 4.8+ out of 5

·         25% of patients participating

·         Client Satisfaction 4.5+ out of 5

·         50% of clients participating

·         100% of clients transitioned to Account Management (0 Loss)

About us:

Please visit us: www.myonsitehealthcare.com

myOnsite Healthcare was founded in 2004 to serve the needs of those who can’t leave home on their own. The simple idea behind the creation of myOnsite Healthcare is to make blood draws convenient for patients. Our mission is to eliminate long queues during lab visits and increase patient compliance with timely patient health monitoring through test results. myOnsite Healthcare aims to help individuals, employers and clinical trials (CROs) with onsite laboratory services with licensed, trained and insured professionals. Our staff will come to you to collect the specimen. myOnsite continues to grow nationally with over two hundred thousand satisfied patients.

myOnsite is a fully integrated healthcare services company with a robust technology platform to monitor every request from order entry, collection and laboratory results.

myOnsite has been servicing patients since 2004 and is growing nationally because of our dedicated team of employees. An employee based service sets myOnsite apart with 95% on time draws in our service areas.

myOnsite Healthcare is developing its core Foundation of Founder & CEO Mr. Trivedi’s over 30 years of proven track record of innovative and high-energy leadership, including establishing, developing, growing, and operating healthcare information technology and services companies. With focus on strategic growth markets, spotting market opportunities and ceasing first-mover advantage Mr. Trivedi has assembled a portfolio of companies to provide on-demand on-site integrated clinical diagnostic services and drug-testing services. He has successfully negotiated a series of strategic partnerships with various industry segments. He is also active in venture funding of early stage technology and services companies.
If you are passionate about building and growing our company, love to face challenges, come out from comfort zone, the strong capability to take the pain now and high rewards thereafter, domain expertise, solve a complex problem in real life, Go-getter, if you are an entrepreneur, passionate Think Tank and domain experts, then Join us as to become myOnsite Healthcare Top Growth Drivers.