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OneTrust Support Specialist (Contract, US – PST hours)
Remote, Remote, United States · Contract · Mid-Senior level
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Please fix the following errors:
For this contract engagement, which employment/tax basis can you work on?
W2
1099
Corp-to-Corp (C2C)
Any of the above
What is your current U.S. work authorization status?
U.S. Citizen (USC)
Green Card / Permanent Resident (GC)
GC-EAD
H-1B
H4-EAD
L2-EAD
OPT / CPT (F-1)
TN
Other
Your expected pay rate for this contract (please state the number, currency, per hour, and whether it is W2 or C2C — e.g., "$70/hr W2").
Your current city and state of residence in the U.S.
Describe a specific OneTrust integration you personally supported between OneTrust and an external system (e.g., SAP Ariba). Walk through the authentication method used, how fields were mapped, and one concrete integration failure you diagnosed and how you resolved it.
A OneTrust assessment workflow has stopped auto-triggering tasks for a subset of records. Walk through your exact end-to-end troubleshooting process: what you check first, how you use automation rules, assessment task rules, and logs to isolate the root cause, and how you validate the fix before closing the ticket.
You are handed a JSON-related error that is breaking a OneTrust integration. Explain step-by-step how you diagnose it: how you inspect and validate the payload structure, verify field mappings, identify the specific malformed/missing element, and correct it. Reference a real JSON error you have resolved and what the root cause turned out to be.
Which OneTrust modules have you hands-on administered (e.g., Assessment Automation, Data Mapping, Third-Party Risk Management, Privacy Rights Automation, Cookie Consent)? Pick one and describe in detail a specific configuration you built end-to-end: the custom attributes, assessment templates, automation rules, and automated actions involved, and the business/compliance requirement it satisfied.
Describe how you have troubleshot REST API and authentication/credential failures between OneTrust and an enterprise system. Include the auth mechanism (OAuth token, API key, etc.), the common failure points you look for (expired tokens, scope, rate limits, cert issues), the specific log entries or HTTP status codes you traced, and how you confirmed the fix worked.
Give a concrete example of a recurring OneTrust platform issue where you performed formal root cause analysis. What was the symptom, what was the true underlying cause, what permanent corrective action did you implement (config change, workflow monitoring, error-handling control), and how did you confirm it stopped recurring?
Explain how your OneTrust configuration work has been driven by specific privacy/compliance requirements such as GDPR and CCPA. Give one detailed example where a regulatory requirement dictated exactly how you set up a workflow, assessment, or data-subject-request process, and what would have gone wrong compliance-wise if it were configured otherwise.
Summarize your hands-on OneTrust footprint so we can verify depth: total years administering OneTrust, the specific OneTrust version(s)/environment you worked in and its scale (number of users, assessments, or vendors), your day-to-day responsibilities around user/access management and record lifecycle (create/archive/maintain), the ticketing/incident tool you used, and any OneTrust certifications you hold (with year).
Are you legally authorized to work in the United States without requiring visa sponsorship, now or in the future?
Yes
No
Are you currently based in the United States?
Yes
No
Can you reliably work full business hours overlapping the Pacific (PST/PT) time zone?
Yes
No
Do you have 3+ years of hands-on OneTrust administration/support experience?
Yes
No
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