Imagine your day as a Medical Device Field Service Specialist
You start from home, schedule in hand, heading to a hospital where clinicians rely on STERIS and competitor equipment to keep patients safe. You diagnose issues, perform preventive maintenance, complete installations or upgrades, and document everything using modern digital tools. You work independently, yet you’re backed by Tech Support, Engineering, and Service Contract Management whenever an escalation is needed. Along the way, you build trust with customers and partner with Sales—sharing options, pricing, and repair paths, and spotting opportunities to enhance the customer experience.
Where you’ll work
This is a remote, customer-facing role that primarily supports hospital environments. To meet customer needs within the assigned territory, you must be based in the state of California.
What you’ll take on
- Troubleshoot, repair, and maintain STERIS and competitive equipment, systems, and components.
- Own your schedule to meet business and customer priorities—completing preventive maintenance, service and warranty calls, equipment installations, and field upgrade programs.
- Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to resolve complex issues and meet regulatory documentation requirements using advanced technology platforms.
- Present customers with clear repair options, pricing, and timelines; with leadership support, coordinate with Sales to elevate customer satisfaction and identify opportunities.
- Support multiple sites across the assigned territory based on service agreements and customer demand.
Backgrounds that translate well
Technicians with experience in HVAC, mechanical maintenance, refrigeration, boilers/chillers, equipment repair, diesel and automotive repair, aviation maintenance, plumbing, or electrical work often excel in this role.
What you’ll bring
- High school diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical capacity. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward this technical requirement.
- Valid driver’s license and ability to meet all background and physical assessment requirements to obtain and maintain vendor credentialing.
- Experience engaging with customers and collaborating in team settings.
- Clear written and verbal communication skills.
- Basic computer proficiency (Windows/email, navigation, mobile apps, and data entry across multiple systems).
- Flexibility for early/late hours and occasional overnights in line with customer and business needs.
The tools and support you’ll have
- Company vehicle
- Company-issued cell phone and laptop
- All required tools, equipment, and uniforms provided
Rewards and benefits
We’re committed to your well-being and long-term growth with a comprehensive package:
- Market competitive pay
- Extensive paid time off plus nine additional company holidays
- Excellent medical, dental, and vision coverage
- Long- and short-term disability
- 401(k) with company match
- Maternity and paternal leave
- Optional add-ons and discounts, including pet insurance
- Tuition reimbursement and continuing education programs
- Outstanding advancement opportunities and a stable, long-term career path