Field Diagnostics Technician — Home Appliances & Cooling

Is this you?

• Do you enjoy pinpointing issues in complex electrical and mechanical systems?
• Can you turn a frustrating appliance breakdown into a five-star customer experience?
• Are you organized, safety-minded, and comfortable working independently in the field?

Role highlights (Egg Harbor, WI)

• Travel locally to customer sites; work is performed in homes across the area.
• Most days involve multiple service calls with evenings at home.

What you’ll tackle

• Diagnostics: Troubleshoot performance issues in residential refrigeration and appliance equipment.
• Repairs & maintenance: Service washers, dryers, ovens/ranges, and refrigerators to restore safe, reliable operation.
• Installations: Set up new appliances and validate correct functionality.
• Customer care: Explain problems and solutions clearly, setting expectations and offering maintenance tips.
• Documentation: Maintain precise records of service calls, parts used, and work completed.
• Continuous learning: Keep up with emerging technologies and industry best practices.
• Safety: Adhere to all safety standards and regulations while working in clients’ homes.

What you’ll need

• High school diploma or equivalent; formal technical training is advantageous.
• Proven background in appliance/refrigeration service or a closely related field.
• Solid knowledge of electrical and mechanical systems.
• Strong diagnostic mindset, attention to detail, and follow-through.
• Ability to work independently and manage a dynamic schedule.
• Excellent communication skills with a customer-first approach.
• Valid driver’s license and reliable transportation.
• EPA Type I or Universal certification preferred.