Discover. Savor. Connect. Welcome to the chef's table!
Cozymeal is the #1 marketplace in the U.S. and Canada featuring the best culinary experiences and products, including top-rated cooking classes, private chef experiences, team building activities, cookware and more!
Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and more unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our highly curated quality cookware as a gift or for use at home.
About the Role:
We are looking for a Full-Time Customer Support Associate with strong experience in customer support to join our growing team.
Understanding Cozymeal's services and providing solutions to customer and chef inquiries relating to our products in a timely manner
Provide support to customers and respond to inquiries through multiple channels including phone, chat and email, in line with company standards for communication
Assist our community of chefs with any questions or requests pertaining to our platform, upcoming experiences, tools and communication
Lead a team of Customer Support Associates through timely feedback, coaching, 1:1's, and training.
Make data-driven recommendations on improving the team's performance and efficiency.
Minimum of 2 years of experience in leading a customer support team.
Ability to perform data-driven analysis in excel with minimal guidance.
Professional with excellent verbal and written communication skills
Positive attitude and a willingness to learn and grow in the position
Ability to be resourceful and responsive
Strong interest or preferably experienced in the culinary world
Ability to work efficiently and distraction-free in a home office environment
Proficient in Google Suite and Excel
Experience working with a CRM
Location: Atlanta, GA or anywhere in the US. This is a remote role and qualified candidates from anywhere in the US can apply for this role.
If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!