French-Speaking CS Agent for Gaming Sector -Relocation to Portugal
Are you a French speaker passionate about gaming and technology and interested in starting a new professional experience in sunny Lisbon?
We are looking for French-Speaking Customer Support Agents to join an international gaming project in Lisbon, Portugal.
This is an onsite position with a fully paid relocation package and permanent accommodation provided, offering an excellent opportunity to combine your interest in gaming with an international customer support career.
The Role
As a Customer Support Agent, you will assist French-speaking players with account, product and technical-related questions across different communication channels.
Your responsibilities will include:
- Providing customer support via phone, email and chat in French and English
- Assisting players with account management, login and payment-related enquiries
- Troubleshooting issues involving gaming consoles, software and connected devices
- Guiding customers through product setup, installation and synchronization
- Providing assistance before and after product purchases
- Helping customers resolve technical and product-related issues
- Accurately documenting customer interactions and following internal procedures
- Escalating more complex cases when necessary
- Delivering a friendly, professional and customer-focused experience
What We're Looking For
- Fluent French
- Good command of English, both written and spoken
- Strong interest in gaming, technology and consumer electronics
- Excellent communication and problem-solving skills
- Previous customer service or technical support experience is an advantage, but not mandatory
- Comfortable working with digital tools and learning new systems
- Ability to multitask and stay organized in a fast-paced environment
- Positive attitude and strong team spirit
- Willingness to learn and develop new technical skills
- Flexibility to work rotating schedules
- Willingness to relocate to Lisbon and work onsite
What We Offer
- Fully paid relocation package to Portugal
- Permanent accommodation provided
- Full-time employment
- Comprehensive paid onboarding and product training
- Private health insurance from the first day of employment
- Meal allowance
- International and multicultural working environment
- Modern office facilities in Lisbon
- Ongoing training and professional development
- Career-growth opportunities within an international organization
- The opportunity to turn your passion for gaming into an international career
Ready for Your Next Adventure?
If gaming is more than just a hobby for you and you'd like to build your career in an international environment, this could be the opportunity you're looking for.
Apply now and start your next professional adventure in Lisbon, Portugal.