This is a field role: the work happens at customer and job sites rather than at a single worksite, and you will be based within driving distance of the job location. Travel varies by assignment; the details are shared for each project.
Sesame Solar is seeking a resourceful, experienced, and road-ready Field Services Technician to transport, deliver, and commission our innovative mobile Nanogrid systems for customers nationwide. Beyond deployment and field service, this role acts as a primary brand ambassador by representing Sesame Solar at trade shows, industry events, and live product demonstrations.
This position requires a hands-on, jack-of-all-trades problem solver who thrives in tough, unpredictable field environments. You will need a solid foundational understanding across electrical power systems, renewable energy components, and mechanical/trailer fabrication. Whether you are hauling a Nanogrid to a client site, conducting formal customer handover and training, troubleshooting a power issue with limited tools on hand, or setting up a high-profile trade show demo, your adaptability and professionalism are critical. A valid Commercial Driver's License (CDL) and willingness to travel 50% or more are strictly required
KEY RESPONSIBILITIES
1. Customer Deliveries, Handover, Training & Events
- **Nanogrid Customer Deliveries & Transport: **Safely haul, maneuver, and deliver mobile, trailer-mounted, and containerized Nanogrid units directly to customer sites, client facilities, or project locations using a valid CDL.
- **Client Handover & Formal Training: **Conduct professional system handovers, guiding customers through complete operational walk-throughs, safety protocols, maintenance procedures, and best practices for renewable power usage.
- **Trade Shows, Events & Demonstrations: **Transport, set up, operate, and represent Sesame Solar at industry trade shows, public events, and live product demonstrations, showcasing mobile Nanogrid capabilities to prospective clients and partners.
2. Resourceful Field Troubleshooting & Repair
- **High-Pressure Problem Solving: **Rapidly diagnose and resolve electrical, mechanical, or structural malfunctions in tough, outdoor, or remote environments.
- **Improvised & Mobile Repairs: **Execute safe, effective repairs and practical workarounds using a mobile field service kit or limited tools on hand when a full manufacturing shop is not available.
- **Engineering Feedback Loop: **Communicate field diagnostics, schematic updates, and long-term repair solutions back to the in-house engineering and production teams in Jackson, MI.
3. Multi-Disciplinary Maintenance (Electrical, Mechanical & HVAC)
- **Electrical & Power Systems: **Perform field diagnostics, wiring repairs, and component swaps on low-voltage DC circuits (12V/24V/48V), 1-phase and 3-phase AC electrical systems (both off-grid and grid-connected configurations), and DC-to-AC inverters.
- **Renewable Energy Components: **Inspect, test, and maintain solar panels, battery storage systems, hydrogen fuel cells, and basic control instrumentation.
- **Mechanical & Structural Upkeep: **Perform basic field fabrication, metalworking, mechanical adjustments, trailer maintenance (brakes, hitches, jacks, structural framing), and weatherproofing/touch-up finishing.
- **HVAC Maintenance: **Troubleshoot and service air conditioning and HVAC units integrated into specialized mobile electrical enclosures.
- **In-Shop Support (When Not Traveling): **When at the Jackson, MI headquarters, assist the production and assembly teams with unit builds, pre-deployment quality inspections, and shop maintenance.
QUALIFICATIONS & REQUIREMENTS
Critical Must-Have Requirements
- **Commercial Driver's License (CDL) – REQUIRED: **Must hold an active, valid CDL with a clean driving record and proven experience towing/hauling heavy trailers or mobile equipment.
- **Proven Hands-On Experience (Critical): **Significant real-world experience as a field service technician, mobile mechanic, industrial maintenance tech, military equipment technician, or multi-craft tradesperson.
- **Travel Readiness (50%+): **Ability and willingness to travel 50% or more of the time across regional or national sites for customer deliveries, trade shows, events, and service calls, including overnight stays.
- **Broad Technical Foundation: **Solid working knowledge across both electrical systems (AC/DC wiring, inverters, 1-phase and 3-phase power basics) and mechanical/fabrication systems (trailers, structural hardware, basic metalworking/welding).
Core Skills & Capabilities
- **Customer-Facing Professionalism: **Articulate, approachable demeanor with excellent interpersonal skills for conducting client handovers, training sessions, and representing the brand at public events.
- **Resourceful Field Problem-Solving: **Proven ability to stay calm under pressure, think critically, and fix complex equipment in challenging environments without relying on a full shop toolset.
- **Schematics & Diagnostics: **Ability to read electrical schematics and mechanical drawings, and use handheld diagnostic instruments (multimeters, testers) to isolate faults.
- **Physical & Operational Stamina: **Ability to lift up to 40+ lbs., climb ladders, work outdoors in varying weather conditions, and safely operate a forklift when in the shop.
- **Home Base Location: **Must be able to reliably commute to or relocate to Jackson, MI 49201 before starting work (Required).
Preferred Qualifications (Bonus Skills)
- **CleanTech & Off-Grid Power: **Experience with solar panel installation/maintenance, battery energy storage systems (BESS), backup generators, or off-grid/grid-tied power systems.
- **Mobile & Modular Equipment: **Experience servicing RVs, commercial trailers, mobile command units, or modified shipping containers.
- **Certifications: **Relevant trade certifications (e.g., HVAC certification, electrical credentials, AWS welding certification).
SCHEDULE, WORKPLACE CULTURE & BENEFITS
Schedule & Inclusive Hiring
- Base Hours: Monday – Friday, 7:30 AM to 4:00 PM ET when working at the Jackson, MI facility.
- Field & Event Travel: 50%+ travel schedule including customer deliveries, trade shows, and on-site deployments.
- Veterans Strongly Encouraged: Military field maintenance, motor transport, and power generation backgrounds are an exceptional fit.
- Return-to-Work Friendly: Welcoming experienced applicants returning from a workforce gap of 6+ months.
Comprehensive Benefits Package
- 401(k) with company matching
- Health, Dental, and Vision insurance
- Life insurance coverage
- Paid time off (PTO)
- Professional development assistance
- Employee referral program
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You should be proficient in:
- Mechanical Troubleshooting Skills
- Electrical Troubleshooting
- Electrical Repair
- Electrical / Electronic Systems
- HVAC Troubleshooting
- Field Service Readiness
- Mechanical Assembly Skills
- Mechanical Systems & Component Repair
- Current CDL License
- Commercial Driver's License
- Electro-Mechanical Technician
- Field Troubleshooting
- Heavy Trailer Towing
- Multi-Craft Technician
- Off-Grid Power Systems
- Remote Field Service