On-Site Furniture Service and Refinishing Technician

Craft, Care, and Customer Focus—Build Your Career With the Best

Join Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America. As an On-Site Furniture Service and Refinishing Technician, you’ll restore quality and confidence by repairing and refinishing furniture in our distribution center and in customers’ homes.

Grow with us

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more

Your mission

Deliver five-star service while restoring furniture to like-new condition. You’ll combine technical skill with clear communication, ensuring every customer feels heard and every repair meets our standards.

How you’ll make an impact

• Greet customers with empathy and professionalism; respond quickly to needs.
• Assess each piece to determine if parts are required and if repair can return it to good stock.
• Repair and refinish case goods (wood/manufactured materials), fabric upholstery, and leather within specified timelines.
• Clean stained or soiled furniture and mattresses.
• Operate hand and power tools safely, focusing on drills, impact drivers, and multi-tools.
• Complete bench testing evaluations for regular validation of skills.
• Coach and support the growth of other technicians.
• Document work per standard operating procedures; accurately record activities.
• Follow your planned route to ensure on-time arrival for customer repairs.
• Escalate incomplete or problematic calls to the Customer Response Team.
• Perform weekly vehicle maintenance and update required logs.
• Keep your service vehicle clean, organized, and stocked with required repair materials and supplies.
• Adhere to company driving policies and maintain annual MVR review compliance.
• Assist shop technicians with repairs as needed when required and available.

What you’ll bring

• High School Diploma.
• 1 year of practical furniture repair experience (upholstery, leather, wood refinishing) OR related material repair with color matching.
• Ability to read, understand, and write in English; additional languages are beneficial.
• Independence and strong time management.
• Ability to learn in-house computer programs.
• Valid Driver’s License with an acceptable Motor Vehicle Record per company guidelines.

Physical & environmental expectations

• Close, distance, color, peripheral, and depth vision; ability to adjust focus for reports/screens.
• Hear and understand speech; communicate clearly.
• Extended seated periods; repetitive hand motions (keyboarding, handwriting, office/POS, handheld equipment).
• Stand and move about; bend, squat, stoop, kneel, crouch; reach at or above shoulder height.
• Lift and carry up to 50 lbs., and more with assistance.
• Primarily work in private homes or retail sites; occasional warehouse locations.
• Potential exposure to oil, latex, spray paint, household chemicals, biological odors, household dusts; moderate office noise.

Equal Opportunity Employer

Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered.