Customer Care Specialist (WFH)

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a meaningful impact? If so, we have an exciting opportunity for you to join our team as a Customer Care Specialist.

As a Customer Care Specialist, you will be the primary point of contact for our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels such as phone, email, and chat.

Key Responsibilities:

- Engage with customers courteously and professionally to address their needs and concerns.

- Provide accurate and timely responses to customer inquiries via phone, email, and chat.

- Effectively troubleshoot and resolve customer issues to ensure satisfaction and retention.

- Collaborate with internal teams to escalate complex issues and facilitate resolutions.

- Maintain detailed records of customer interactions and transactions in our CRM system.

- Identify trends and opportunities for process improvement to enhance the overall customer experience.

- Uphold company policies and procedures while adhering to quality and performance standards.

Requirements:

- Excellent communication skills, both verbal and written.

- Strong interpersonal skills and the ability to build rapport with customers.

- Problem-solving abilities with a proactive approach to finding solutions.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in computer skills and experience with CRM software is preferred.

- Previous customer service experience is a plus.

Why Join Us:

- Competitive compensation package with opportunities for advancement.

- Comprehensive training program to equip you with the skills needed for success.

- Supportive and collaborative work environment where your contributions are valued.

- Opportunities for professional growth and development.

- Employee benefits such as healthcare, retirement plans, and more.

- Flexible scheduling options to accommodate work-life balance.

- Company culture focused on diversity, inclusion, and employee well-being.

How to Apply:

If you're passionate about delivering exceptional customer service and have the skills to excel as a Customer Care Specialist, we want to hear from you! Please submit your updated resume along with a brief cover letter outlining your relevant experience and explaining why you're interested in joining Seal Rock Inn as a Customer Care Specialist

Seal Rock Inn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.