Remote Customer Service & Client Support Agent – Work From Home

The Gainey Agency is hiring for a remote Client Support Agent role based in the Charlotte, NC area. This 1099 independent contractor opportunity offers flexible, work-from-home arrangements within the financial services sector, with structured training, mentorship, and advancement opportunities tied to performance.

• Primary responsibilities
  • Connect with individuals who have requested information about financial protection products
  • Provide general education on life insurance options
  • Assist clients in identifying coverage that fits their needs
  • Maintain professional communication and follow-up with clients (leads may be provided; no cold-calling requirement)
• Training and support
  • Structured onboarding and training program
  • Ongoing mentorship and team support
  • Access to training resources and guided systems
• Compensation
  • Commission-based pay as an independent contractor (1099)
  • Earnings vary based on activity level and production
  • No hourly pay or guaranteed salary
  • Performance-based bonuses and incentives may be available
• Requirements
  • Must be 18 years of age or older
  • Must be authorized to work in the United States
  • Ability to obtain a North Carolina state life insurance license (training provided; licensing costs may apply)
  • Reliable internet connection and access to a phone and computer
• Who this may be a good fit for
  • Individuals seeking flexible, remote work arrangements
  • Those with backgrounds in customer service, education, or healthcare
  • Self-motivated individuals comfortable working independently
  • Candidates interested in developing new skills and pursuing long-term growth within financial services
• Additional disclosures
  • This is an independent contractor opportunity (1099), not a W-2 position
  • Income is not guaranteed and depends on individual performance
  • This role involves offering financial protection products such as life insurance

This position is remote and localized to the Charlotte, NC area; it includes training and support for licensure and role development.