In-Home Furniture Repair Specialist

Imagine starting your morning with a planned route, rolling up to a customer’s home, and turning a damaged favorite into a like-new showpiece. If you enjoy hands-on craftsmanship, problem-solving on the spot, and delivering a world-class customer experience, this field-based role was made for you.

What You’ll Do

• Restore case goods, leather, and upholstered furniture directly in customers’ homes and at retail locations.
• Complete a wide range of entry-level through advanced repairs, including color-matching, solid color paper/side refinishing, minor surface corrections on case pieces and tables, and small corner rebuilds.
• Execute advanced replacement-part repairs and determine when fixes cannot be completed on-site—documenting accurately and escalating as needed.
• Assess damage quickly to choose the most efficient repair approach; help inspect damaged items and advise whether “like-new” restoration is achievable.
• Operate hand and power tools safely, including drills, impact drivers, and multi-tools; maintain basic knowledge of spray booth setup and operation.
• Communicate supply, parts, and tool maintenance needs; keep your service vehicle, tools, and any shop/repair areas clean and organized.
• Collaborate with warehouse teams on minor touch-up techniques during inspections and identify damage, loss, or surplus of stored goods.
• Document and follow through on recurring product damage trends; assist fellow technicians when needed.
• Follow planned routes to arrive on time for customer appointments and adhere to all company driving policies, including annual MVR review requirements.
• Demonstrate the Company’s Core and Growth Values while complying with all safety regulations and proper product usage.
• Complete periodic bench-testing evaluations to validate and strengthen your skills.

What You Bring

• High School Diploma.
• At least 1 year of practical furniture repair experience (upholstery, leather repair, and wood refinishing) OR closely related experience in similar materials and color-matching.
• Ability to read, write, and communicate in English; additional languages are a plus.
• Self-directed, organized, and strong at managing your own schedule.
• Comfort learning in-house computer systems.
• Valid driver’s license and an acceptable Motor Vehicle Record per company guidelines.

Physical Realities of the Role

• Visual acuity for close/distance work, color, peripheral and depth perception, and focus adjustment (e.g., reading reports and using devices).
• Ability to hear, understand, and clearly communicate speech.
• Extended seated periods as well as time on your feet moving throughout the day.
• Frequent bending, squatting, stooping, kneeling, crouching, and reaching at or above shoulder level.
• Repetitive hand tasks including keyboarding, handwriting, POS/office equipment, and handheld device use.
• Lift and carry up to 50 pounds independently; more with assistance.
• Primary work in private homes or retail stores with occasional tasks at warehouse locations.
• Potential exposure to oil, latex, spray paint, household chemicals, biological odors, and household dust; moderate office noise.

Benefits and Growth

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more

Equal Opportunity

Ashley is an Equal Opportunity Employer. Ashley does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered.