Step into a day on the route
You start your morning by checking your manifest and vehicle, then head out to provide route relief for a set list of customers. At each stop, you verify inventory levels, rotate stock, and make sure the beverage station looks and performs exactly to standard. You run at least one CQC (Cup Quality Check) every day, tidy and sanitize equipment, and make quick adjustments when needed. As orders go out, you manage invoices, collect payments, and look for smart opportunities to grow revenue per stop by filling product gaps, executing seasonal and limited-time promotions, and applying pricing updates. If an issue arises, you escalate it promptly to the Area Sales Manager (ASM) and follow through to ensure the customer is satisfied.
Between calls, you watch for efficiencies, noting any service opportunities or customer feedback and sharing them with the ASM. You also back up teammates by pitching in on inventory cycle counts, warehouse tasks, and occasional customer service or accounts receivable work. Throughout the day, you use the Farmer Brothers Way to Sell to build loyalty—and when time allows, you make additional sales calls.
Work schedule
Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed
Driving requirements
- Valid Driver's License required
- Must be able to complete a successful DOT physical
Core responsibilities
- Sell and deliver coffee, tea, and related products to assigned customers while providing route relief as needed.
- Deliver, replenish, and rotate beverage station products at every assigned stop.
- Keep equipment clean and operational; complete a minimum of one daily CQC (Cup Quality Check).
- Ensure every customer on the daily schedule receives the required delivery and service.
- Handle daily invoices, inventory counts, and collections while on route.
- Increase revenue per stop by filling distribution voids, running seasonal and LTO promotions, applying pricing actions, and maintaining on-standard beverage stations.
- Alert the ASM to inefficiencies, dissatisfaction, or opportunities discovered during route relief.
- Assist the ASM with inventory cycle counts, warehouse duties, and customer initiatives as assigned.
- Learn brewing equipment basics and perform simple repairs or adjustments.
- Follow the Farmer Brothers Way to Sell to drive satisfaction and loyalty; place additional sales calls when time permits.
- Perform other duties as assigned, including warehouse operations, accounts receivable collections, and customer service activities.
Qualifications
- High School Diploma or equivalent required
- Route delivery experience a plus
- Customer service background preferred
- Previous foodservice industry experience desired
- Clean, strong driving record
Personal and professional strengths
- Mechanical aptitude with company hardware and software
- Skilled at understanding customer needs
- Committed to company goals and objectives
- Quick to spot issues, problems, or opportunities
- Aware of personal impact on others
- Active listener; communicates clearly with customers and management
- Entrepreneurial mindset; proactively grows the business
- Builds rapport and cooperative relationships
- Sound business judgment and decision-making
- Self-directed; works effectively with minimal supervision
- Collaborates well with customers and coworkers
- Proactive approach to tasks and challenges
Proficiencies
- Driver's License
- Customer Service
- Service Advisor/Writer
- Equipment/Parts Counter Sales
- Warehouse Experience
- Inventory Management & Control
Compensation and benefits
We are committed to pay transparency and to providing fair, competitive compensation. The base salary range for this role is defined above and may vary by your experience and qualifications. We apply location-based salary adjustments to account for cost-of-living differences; employees in higher-cost markets may receive a geographic premium informed by local data. If applicable, your specific salary will be discussed during the hiring process based on your work location.
- Comprehensive benefits package may include health insurance, retirement plans, and paid time off.
- The Company’s Paid Time Off (PTO) policy provides total leave that meets or exceeds applicable state and local requirements.
- For questions about our compensation structure, including location-based pay adjustments, please contact Farmer Brothers Human Resources.
Equal opportunity
Equal Opportunity Employer / Veterans / Disabled