Client Delivery & Operations Lead South Africa
- Remote, Midrand, ZA
- 25,335.90 - 33,781.20 ZAR Monthly
Client Delivery & Operations Lead South Africa
Drop Zero Digital / Flux & Fury
Remote | Full-Time | Long-Term Role
Salary: $1,500 – $2,000 USD/month depending on experience
Location: South Africa
We’re looking for someone who wants to help run and scale a growing marketing agency, not just complete tasks.
This role sits directly alongside the founder and will gradually take ownership of client delivery, internal operations, and marketing coordination.
If you enjoy thinking strategically, improving systems, leading projects, and working closely with clients, this role will give you the opportunity to take real ownership inside a fast-growing business.
Over time, the goal is for this person to become a key operational leader within the company.
What You’ll Be Responsible For
Client Management
Act as a key point of contact for clients across ongoing marketing campaigns.
Lead regular client communication and ensure work is delivered clearly, professionally, and on time.
Review campaigns, copy, and creative before they go live to ensure quality.
Identify opportunities to improve client performance and suggest new ideas.
Help maintain strong, long-term client relationships.
Project & Delivery Management
Coordinate internal marketing projects across email, creative, paid ads, and other channels.
Turn ideas into structured briefs and ensure the team executes them properly.
Track deadlines, deliverables, and priorities across multiple clients.
Work closely with designers, copywriters, and specialists to ensure work is completed to a high standard.
Agency Operations
Help keep the internal delivery engine running smoothly.
Improve processes, documentation, and internal organisation as the business grows.
Coordinate small operational tasks such as internal reporting, basic invoicing coordination, and team communication.
Support onboarding of new freelancers or team members when needed.
Growth & Improvement
Regularly review client performance and internal workflows to identify improvements.
Suggest ways to make the agency more efficient, structured, and scalable.
Take initiative to solve problems before they become issues.
What We’re Looking For
We’re looking for someone who enjoys taking ownership and thinking beyond task lists.
You might be a great fit if you have experience in areas such as:
agency account management
marketing project management
startup operations
marketing coordination across multiple channels
Key qualities:
Strong organisational skills and attention to detail
Confident communication with clients and teams
Ability to manage multiple projects at once
Comfortable working in a fast-moving environment
Proactive mindset and strong sense of ownership
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Interest in growing into a more senior leadership role over time
Ideal Background
Typically this role suits candidates who have 3–7 years of experience working in:
marketing agencies
startup environments
service businesses
remote teams
Experience coordinating email marketing, creative work, ads, or marketing campaigns is highly valuable.
What Makes This Role Different
This is not a narrow role.
You will be working closely with the founder and gradually taking ownership across client delivery, projects, and internal systems.
If you enjoy solving problems, improving processes, and helping build something long-term, this role offers significant room to grow.
Working Structure
Remote full-time role
Working hours aligned mostly with Central European Time (CET)
Long-term opportunity with potential for increased responsibility as the business grows
Application Process
Our hiring process includes:
Application form
Short Loom introduction video
Initial interview
Short skills assessment
Paid trial project