Your Day, Amplified
Imagine starting your shift at Stonestown Galleria in San Francisco, greeting a mix of first-time glasses wearers and longtime loyal customers. You listen closely, learn about their lifestyles, and guide them to frames and lenses that fit their needs—and their style. You take precise measurements, fine‑tune a bridge fit, assemble and adjust frames, ring up a purchase, and then pivot to an email about lens options. That mix of service, technical know‑how, and retail rhythm is the heart of this role.
Role Snapshot
- Location: Stonestown Galleria, San Francisco, CA
- Employment Type: Full-Time, Non-Exempt
- Schedule: 40 hours per week, including weekends and holidays
- Pay Range: $23.00 – $27.00 per hour
- Start Date: Immediate
What You’ll Do
- Guide customers to eyewear that aligns with their prescription, lifestyle, and personal taste.
- Fit eyewear and perform frame adjustments for comfort, precision, and durability.
- Capture accurate measurements, including pupillary distance, temple length, and bridge size.
- Teach customers about lens technologies, care routines, warranties, and store policies.
- Handle POS tasks: sales, payments, returns, and exchanges with accuracy.
- Keep the sales floor tidy and the backroom organized; ensure inventory is well‑stocked.
- Receive, verify, and process incoming shipments to keep assortments current.
- Perform basic eyeglass assembly and repeat adjustments as needed.
- Resolve questions, concerns, and complaints with professionalism and empathy.
- Respond to phone and email inquiries about products and available services.
- Collaborate with teammates to meet store goals and deliver a seamless experience.
- Participate in training, staff meetings, and company updates to stay sharp.
- Uphold privacy, safety, security, and accurate customer record practices.
What You Bring
- At least 1 year in a customer service role.
- Optical or retail background preferred.
- ABO Certification preferred but not required.
- Clear, confident verbal and written communication.
- Meticulous attention to detail, especially with prescriptions and measurements.
- Ability to multitask and prioritize in a fast‑paced retail setting.
- Collaborative spirit with a positive, proactive approach.
- Availability for weekends, holidays, and varied shifts.
Education & Certifications
- High school diploma or equivalent preferred.
- ABO Certification preferred.
Benefits & Perks
- Competitive hourly pay with room to grow.
- Medical, dental, and vision insurance.
- Paid time off.
- Employee discounts on eyewear.
- Training and support toward ABO certification and optician licensing.
- A collaborative, inclusive team environment.
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