Remote Customer Support Associate – Travel Services

JAK Travel Agency is seeking a Remote Customer Support Associate to assist clients with travel planning and to provide friendly, professional guidance from a remote workplace. This role offers flexible hours and is suitable for entry-level candidates. Candidates based in the Phoenix, AZ metropolitan area are encouraged to apply; schedules that align with Mountain Standard Time (MST) are an asset.

Responsibilities:

• Respond promptly to client inquiries via email, phone, and chat.
• Assist clients with travel planning, itineraries, and general questions.
• Maintain accurate and organized client records.
• Provide professional, friendly, and helpful support to clients.
• Collaborate with team members to ensure consistent, high-quality service.

Qualifications:

• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Detail-oriented and well organized.
• Interest in travel or customer support.
• Previous experience is a plus but not required.
• Basic computer and internet skills.

Why join us:

• Fully remote with a flexible schedule.
• Entry-level friendly; opportunity to gain experience in client support and travel services.
• Work with a supportive, collaborative team.