German Customer Service Agent – Entry Level

Job Location: Remote role (employee must be resident in Greece)
Relocation Requirement: Yes – paid relocation package included
Employment Type: Full-time
Languages: German (fluent or native)

Role Description

For a customer support operation, our client is looking for German-speaking Customer Service Agents to work remotely from Greece. The position is suitable for entry-level candidates and requires relocation prior to starting employment.

Responsibilities

• Provide customer assistance in German through telephone, email, and digital platforms

• Respond to service-related questions in a professional and timely manner

• Follow predefined workflows to resolve customer requests

• Register and update case details in support systems

• Comply with service quality standards and internal procedures

• Forward unresolved matters to appropriate support levels

Required Qualifications

• Fluency in German, both written and spoken

• Good command of English (level B2)

• No previous work experience required

• Basic IT skills and ability to work with multiple applications

• Strong communication skills and a structured approach to problem solving

• Capability to work independently in a remote setup

• Readiness to relocate and live in Greece

Employment Terms

• Full-time contract

• Initial training and onboarding

• Remote working model based in Greece

• Paid relocation package

• Benefits provided in accordance with Greek labor regulations

Equal Opportunity

Selection is based solely on skills and suitability for the role. All qualified applicants are encouraged to apply.