Technical Customer Success Engineer

The opportunity:

ReMatter is a fast-growing start-up pioneering the future of the industrial scrap recycling industry ($120bn and growing!). We serve the world's leading industrial recyclers, helping them transform industrial and consumer scrap into new, usable materials. Our platform modernizes end-to-end workflows within the scrap recycling industry and is the core solution on which their business runs.

As we continue to grow, we are seeking a technical Customer Success Engineer (CSE) to provide top tier support to our customers — metal recyclers of all sizes. This role will be based on the Customer Success team and report to the Manager of Customer Success Engineering.

This opportunity fully remote in US Eastern or Central time zones, with occasional travel to customer sites (once or twice per year).

About ReMatter

ReMatter is not just a company; it's a mission-driven team of innovators, backed by top Silicon Valley investors. Founded by ambitious Stanford graduates recognized in Forbes 30-Under-30, we're built on principles of competitive greatness, autonomy, and team collaboration. Our culture is one of transparency, mutual respect, and constructive feedback, all aimed at collective progress and a brighter, more sustainable future.

As a Technical Customer Success Engineer (CSE), you will:

• Serve as a support contact for our customers across inbound live chat, phone, email, and virtual meetings, maintaining timely and thorough communication with customers in accordance with ReMatter’s support SLAs.
• Be a technical resource on the CX team, including creating internal tools (Python/Javascript), helping customers with custom reporting (SQL), troubleshoot hardware issues (IP cameras/printers/Windows)
• Source customer problems and feedback, attempt to debug and solve issues (browser inspection/database investigations), and escalate problems that need additional support
• Surface opportunities for cross-functional teams including product gaps, upsell opportunities, and customer training needs

We’re looking for someone that has:

• 4+ years experience in a technical support or project delivery role with direct customer engagement
• Experience reading and writing SQL, Python, and Javascript
• Experience deploying and configuring hardware (printers, cameras, etc.)
• A positive and upbeat communication style with an ability to navigate difficult conversations with grace and patience
• Bias towards action and ability to autonomously solve problems customers are facing
• Demonstrated ability to work in a fast-paced, dynamic startup environment

Nice to have:

• Familiarity interacting with APIs
• Experience building Retool workflows & apps
• Prior SaaS support experience
• BA/BS Degree
• Adept at using AI to speed learning and improve outcomes
• Bilingual or proficiency with Spanish

Benefits:

• Flexible time off policy to balance your work and life

• Medical, dental, and vision coverage

• 401(k)

ReMatter is an Equal Opportunity Employer. ReMatter’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Applicants must be currently authorized to work in the United States on a full-time basis.