Logistics Account Support Specialist (3PL)

Do these questions sound like you?

• Do you thrive as the go-to contact for customers, translating needs into clear actions for operations?
• Can you spot a delay before it becomes a problem and get ahead of it with proactive updates?
• Are ERP/WMS/CRM systems second nature to you when keeping account records precise?
• Have you worked in a 3PL and partnered closely with warehouse, inventory, and shipping teams?

If you’re nodding along, you might be our next Logistics Account Support Specialist. In this role, you’ll deliver a smooth experience across order fulfillment, shipping, inventory, and account activity while maintaining strong service levels for each client.

What you’ll take ownership of

• Serve as the dedicated point of contact for assigned accounts in a 3PL environment, building trusted relationships.
• Respond quickly and professionally to inquiries about orders, inventory status, shipments, and service requests.
• Work cross-functionally with warehouse operations, inventory control, and transportation to resolve issues.
• Monitor order progress; communicate risks, changes, or delays early and clearly.
• Accurately enter and maintain data across ERP, WMS, and CRM platforms.
• Assist with new-client onboarding by gathering details, documenting procedures, and supporting implementation.
• Track and share service metrics (e.g., order accuracy, response times, resolution rates) to drive accountability.
• Investigate and record complaints, shortages, damages, and shipping errors; follow through to resolution.
• Keep tidy records of communications, service agreements, and SOPs/process documents.
• Join client check-ins, account reviews, and service meetings to align expectations and outcomes.
• Continuously suggest improvements that enhance customer satisfaction and operational performance.

What we’re looking for

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred (business, logistics, or related fields).
• Experience: 3PL experience required. Prefer 2+ years in customer service, logistics coordination, account support, or similar roles; warehouse/distribution experience strongly preferred.
• Skills: Excellent communication (written and verbal); strong organization and attention to detail; ability to manage competing priorities in a fast-paced environment; customer-centered problem solver; proficient in Microsoft Excel, Outlook, and Word; Extensiv or other WMS experience is highly preferred; capable of working independently and with cross-functional teams.

Work environment

• Office-based role located within or next to a warehouse operation.
• Frequent interaction with customers, warehouse associates, drivers, and operations teams.
• Warehouse areas may have moderate to high noise levels.

Physical demands

• Long periods working at a computer while seated.
• Ability to walk the warehouse floor to inspect orders or inventory as needed.
• Ability to lift up to 50 lbs on occasion for verification/inspection tasks.
• Ability to bend, reach, and stand as required by daily activities.