Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a Remote Customer Support Associate. This fully remote role is open to candidates based in Atlanta, Georgia (Eastern Time). You will assist clients in planning memorable trips, answer inquiries, and provide professional, friendly guidance from your home. The position offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry. Availability during Eastern Time business hours may be preferred.

• Respond promptly to client inquiries via email, phone, or chat
• Assist clients with travel planning, itineraries, and general questions
• Maintain accurate and organized client records
• Provide professional, friendly, and helpful support
• Collaborate with the team to ensure consistent, high-quality service

Qualifications:

• Excellent written and verbal communication skills
• Comfortable working independently in a remote environment
• Detail-oriented and organized
• Interest in travel or customer support
• Previous experience is a plus but not required
• Basic computer and internet skills

Why join us:

• Fully remote role with a flexible schedule
• Entry-level friendly opportunity to gain experience in client support and travel services
• Work with a supportive, collaborative team