Step Into the Engine Room of Customer Fulfillment
Picture your day starting with a quick huddle: you review ERP dashboards, prioritize incoming orders, and align the team on shipping dates and product availability. A complex export-licensed order crosses your desk—you validate requirements, confirm lead times with Production and Planning, and coordinate freight terms with Shipping. Midday, you coach a rep through contract compliance, approve a sales quote, and validate a new customer account with Legal and Accounting. By afternoon, you’re streamlining an order-to-cash workflow in our CRM, documenting a new standard work instruction, and ensuring cross-coverage so every customer inquiry is answered without delay. That’s the rhythm of this role.
About Ultralife
Ultralife Corporation designs and manufactures advanced power solutions, communications, and electronic systems. Our customers span government and defense, medical, safety and security, energy, industrial, and robotics markets. With operations across the Americas, Europe, and Asia, we support mission-critical needs worldwide.
What You’ll Lead
- Own the sales order lifecycle and the tools the customer fulfillment team uses each day—keeping product data, workflows, and documentation accurate and up to date.
- Direct the team that responds to all customer inquiries and processes sales orders, providing precise product availability, lead times, export licensing guidance, shipping terms, and billing details—while serving as the liaison to Sales, Production, Compliance, Shipping, and Accounting.
- Continuously improve processes to eliminate waste and elevate customer satisfaction through effective use of ERP and CRM platforms.
- Oversee customer account validation and setup; administer contracts and ensure compliance by partnering with Sales, Legal, and Accounting.
- Maintain strong relationships with house accounts and ensure customer records are accurate and current.
- Enforce departmental policies, procedures, and operating standards to ensure consistent, compliant execution.
- Schedule, coach, and develop team members to keep daily operations running smoothly—building redundancy and backup coverage across roles.
What You Bring
- Bachelor’s degree in business or a related field, or equivalent experience.
- 5+ years of supervisory experience in customer service or sales support, ideally within manufacturing.
- Hands-on expertise with ERP and CRM systems.
- Polished written and verbal communication; a professional, customer-first mindset.
- Strong analytical thinking and problem-solving abilities.
- Comfort in a fast-paced, frequently changing environment; skillful multitasking with clear prioritization.
- Outstanding organization and follow-through, with close attention to contract administration and compliance.
- High initiative, strong work ethic, and collaborative approach across functions.
Why Ultralife
Your work will shape both the customer experience and key financial processes. You’ll join a collaborative global team that values accountability, continuous improvement, and professional growth.
Equal Opportunity Employer
Ultralife Corporation is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees are valued and respected. We celebrate diversity and provide equal employment opportunities to all qualified applicants.
If you require reasonable accommodation during the application process, please contact Human Resources at 315-332-7100.
Compensation
The anticipated pay range for this position is intended as a general guideline and is not a guarantee of compensation. Individual offers are based on several factors, including job responsibilities, education, experience, knowledge, skills, internal equity, market data, and applicable law.