Shape Safer Surgery as a Perioperative Clinical Technology Liaison

Join STERIS, where we partner with healthcare teams to advance safety and performance across operating rooms and sterile processing. In this on-site role, you are the trusted face of STERIS within your hospital accounts—bridging clinical practice with technical know‑how to keep surgical services running smoothly.

A day in the life

Your morning begins in Sterile Processing, reviewing equipment status and yesterday’s metrics. A call comes from the OR: a surgical video tower needs attention before first case. You triage at the room, resolve the issue, confirm room readiness, and capture details in Connect Care. Midday, you facilitate a non‑credentialed in‑service for new SPD staff on instrumentation handling and IFUs. In the afternoon, you coordinate an off‑site instrument repair with STERIS/IMS, log preventive maintenance completions, and meet with Infection Prevention and Biomed to review KPI trends and LEAN opportunities.

What you’ll own

• Be the primary on-site liaison for STERIS across OR and SPD—fielding requests, coordinating installations and service events, tracking assets, and answering product questions.
• Deliver post‑install and go‑live support for OR, SPD, and GI portfolios; verify room readiness and provide operator-level maintenance for STERIS capital equipment and surgical video systems.
• Perform device PMIs and basic troubleshooting to maximize uptime; identify when to repair, replace, or escalate, and coordinate instrument and off‑site repairs with STERIS/IMS service teams.
• Manage contract scope: maintain inventories, service records, tray tracking, SOP adherence, equipment requests, and consistent daily/weekly/monthly reports.
• Analyze KPIs and operational data to uncover trends; drive LEAN process improvements that boost workflow efficiency, utilization, and device care practices.
• Lead non‑credentialed trainings, team huddles, and staff meetings; communicate equipment status and updates clearly across shifts.
• Build strong relationships with OR staff, SPD, Biomed, GI, Infection Prevention, Risk Management, nursing, and surgeons; serve as a clinical and technical advocate for STERIS.
• Align customer needs with STERIS solutions—capital, consumables, accessories, chemistries, consulting, and services—to support clinical outcomes.
• Ensure compliance with Department of Health, Joint Commission, OSHA, CDC, AAMI, and AORN standards; follow OEM IFUs and both STERIS and facility policies.
• Support contract deliverables and special projects in OR and SPD; provide cross‑functional support and adapt to site‑specific requirements.

Who you are

• High school diploma/GED and 6+ years relevant experience, including 3+ years in a hospital/clinical environment (OR, SPD, hospital operations, or medical device). Associate’s degree or 2‑year technical training strongly preferred.
• Certifications preferred: CCSV P, CRCST, Scrub Tech, Biomed, Equipment Repair; equivalent military medical experience may apply. Ability to obtain a certification within 12 months preferred.
• Hands‑on clinical/IT/technical hospital experience with deep knowledge of OR and sterile processing workflows, medical terminology, instrumentation/devices, infection control, and regulatory bodies (TJC, AORN, AAMI).
• Working knowledge of STERIS products, equipment, software, and clinical application services; capable of basic PM and repairs and of positioning solutions effectively.
• Proven relationship builder across OR, SPD, GI, Biomed, Infection Prevention, Risk Management, nursing, and surgeons; comfortable leading in‑services.
• Disciplined documentation skills and consistent reporting cadence (daily/weekly/monthly). Familiarity with Tableau or similar tools preferred; Lean Six Sigma a plus.
• Customer‑centric, organized, and calm under pressure; strong problem‑solving and decision‑making with the ability to juggle multiple priorities.

How you’ll collaborate

Partner across STERIS global service—including GI, IPT, surgical, and sales teams—to elevate customer satisfaction, adoption, and outcomes.

Benefits and growth

• Hourly rate + OT + bonus plan
• Hands‑on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add‑On Benefits/Discounts