Jazz Piano Community Manager / Student Success Manager (Part-Time, Remote)

Company: PianoGroove.com
Location: Remote, EST timezone preferred
Commitment: ~20 hours/week
Compensation: please share your compensation expectations

About PianoGroove

PianoGroove is a globally recognized online piano school, dedicated to helping students worldwide to learn jazz, blues, and other styles of improvised piano music.

Our teachers include Grammy-winning and Grammy-nominated artists, and our students span every continent—united by a shared love of music and growth.

We’re now looking for a Community Manager / Student Success Manager who is passionate about helping beginners make fast, confident progress in jazz piano—and become part of a warm, inspiring learning community.

What You’ll Do

You’ll be the friendly, knowledgeable face who helps students succeed, stay motivated, and feel part of something special.

Core Responsibilities:

• Engage with students in our community forum: answer questions, spark discussions, and celebrate progress.
  

• Host bi-weekly “Welcome Hangs” for new members—friendly, relaxed online sessions to onboard and inspire.
  

• Coordinate a monthly calendar of workshops and guest webinars with PianoGroove’s teachers and guest musicians.
  

• Launch monthly challenges where students can share performances or practice logs.
  

• Encourage accountability through community-based progress tracking and light check-ins.
  

• Gather and synthesize student feedback to improve onboarding, course structure, and user experience.
  

• Conduct competitor research on onboarding flows, paid trial experiences, and new-member events to keep PianoGroove’s approach best-in-class.

Success Metrics

• Trial-to-paid conversion rate and feedback insights.
  

• Growth in community engagement and participation.
  

• Attendance and interaction in live sessions and workshops.
  

• Improved beginner student satisfaction and progress.
  

Must-Have Qualities & Skills

We’re looking for someone who is both musically skilled and people-centered—a creative, empathetic musician who thrives in helping others succeed.

• Self-starter who shows initiative and can work independently.
  

• Empathetic with jazz piano beginners and passionate about helping them make quick, meaningful progress.
  

• Teaching skills or experience in jazz, blues, and improvised piano styles.
  

• Excellent written and verbal communication—warm, clear, and professional.
  

• Tech-savvy, experience with web-based technologies and content platforms such as Wordpress and Discourse (we’ll train you on all tools and software used).
  

• Creative content mindset—you enjoy brainstorming challenges, engagement ideas, and progress check-ins.
  

• Willingness and presence to become a friendly face of the PianoGroove brand during live sessions.
  

• Professional setup: access to a piano or electric keyboard with MIDI connection, and a tidy, well-lit backdrop suitable for hosting online events.
  

• Nice person. Friendly, reliable, and genuinely invested in helping others learn.
  

Nice-to-Have Skills & Tools

• Online community management experience.
  

• Experience in customer support or customer success management.
  

• Basic experience with video or audio equipment (training provided).
  

• A basic understanding or experience using live streaming tools such as OBS (training provided).
  

• Experience with web-based community/forum platforms such as Discourse (training provided).
  

• A MacBook Pro with an M-chip is ideal for hosting live events.
  
  

Equipment & Environment Requirements

• Piano or electric keyboard with MIDI connection (required).
  

• Quiet, professional space to record and host live events.
  

• Clean visual setup: neat background (blurred is fine) and good lighting.
  

• Camera and microphone—we can provide equipment if needed.
  

Why You’ll Love Working with Us

• Fully remote and flexible schedule—perfect for working musicians and educators.
  

• Collaborate with a global team of top jazz teachers and dedicated students.
  

• Be part of shaping how thousands of students discover the joy of jazz piano.
  
  

To Apply
Send your CV and a short cover letter, including:

• Why you’re excited to help beginners fall in love with jazz piano and thrive as part of the PianoGroove community

• A brief video introduction (you playing and speaking)

• Your salary expectations