High‑Energy Pump Commissioning & Service Specialist
Why Hydro
- Global leader in industrial pump reengineering, headquartered in Chicago
- Largest independent pump rebuilder since 1969
- Mission: optimize pumping system performance via root‑cause analysis, unbiased engineering, quality workmanship, and responsive field service
Your Impact
- Direct field oversight of pump installations/start‑ups at power plants and industrial sites
- Hands‑on installation, commissioning, and troubleshooting for new and expanding customers
- Primary customer liaison—own escalations and drive swift resolution
- Train customers, sales, and internal teams; provide ongoing technical support
- Produce timely service, expense, and weekly time reports
- Build durable customer relationships; support retention, loyalty, and profitability
- Capture product and business insights; surface and route qualified sales leads
- Identify product/service improvement areas and propose corrective actions
- Travel extensively with frequent overnight stays; international trips as required
- Remain on‑call 24/7 except during planned absences (vacation, medical, etc.)
- Perform tasks requiring some heavy lifting
- Expect extended project assignments; typical productivity/travel is 80–100%
What You’ll Need
- Deep knowledge of high‑energy pumps and pumping applications; demonstrated sales acumen
- Hands‑on proficiency with OEM pumps and multi‑brand equipment
- Clear, professional written and verbal communication
- Analytical problem‑solving and sound judgment
- Team‑oriented, patient, and customer‑centric under all conditions
- Unwavering commitment to represent Hydro’s interests on site
- Computer skills: Microsoft Office and Adobe
Background
- 5+ years field or shop experience with high‑energy pumps and related equipment (required)
- Cross‑OEM experience (strong plus)
- Aftermarket sales and/or field service background (plus)
Role Logistics
- Home‑based position with extensive overnight travel; U.S. and international
- Job Type: Full‑time
- Expected hours: No less than 40 per week
- Schedule: Monday to Friday; extended hours as needed
- On‑call: 24/7 availability except during planned absences
- Willingness to travel: 75% preferred (often 80–100% based on project load)
Compensation & Benefits
Comprehensive benefits package including medical, dental, 401(k) with matching, paid time off, and more.
Quick Application Questions
- Do you have experience with multistage pumps?
- Are you comfortable with frequent overnight and international travel?
About the Work
Success in this role hinges on owning the field—leading safe installations, commissioning complex equipment, documenting precisely, and communicating clearly. If you thrive on travel, troubleshooting, and teaching others, you’ll fit right in.