Client Account Manager — Email & Ad Assets Creation

Commitment: Full-time, ~165–175 hours/month

Salary: $1.5 to $1.8k per month

Where: Remote, with weekday UK/CET overlap (occasional AM PST calls when needed)

About Flux & Fury (on behalf of our sister company)

We help DTC brands turn retention into reliable revenue. Our team plans, ships, and improves lifecycle and ad asset improvement programs—pairing quality service and strategy with creative that actually moves numbers. We’re remote-first, big on ownership, and allergic to fluff.

If you enjoy clear goals, tidy communication, and continuous improvement, you’ll feel at home here.

Role overview

This is a true Account Manager seat—not project coordination in disguise. You’ll be the day-to-day partner for a small portfolio, keeping plans tight, comms crisp, and delivery on time—across email and ad creative streams.

What you’ll own

• Steward 5–7 eCommerce clients end-to-end: agendas, status notes, expectation setting, and calm problem-solving.

• Translate performance into next actions (tests, segments, timing, offers) across Klaviyo campaigns & flows.

• Own ad-asset production timelines: brief designers on static/video variants (Meta/Google/TikTok sizes), manage feedback, and keep asset calendars aligned with email sends.

• Write clear creative & technical briefs for copy/design/implementers; follow through to done and close loops fast.

• Run final QA before anything ships:

  • Email: links, renders, UTMs, segments, devices.

  • Ads: size/spec compliance, crop/safe-area, naming, UTM conventions, and file handoff.

• Surface risks early, reset timelines when needed, and keep momentum when priorities shift.

Signals you’ll thrive here

• Background in retention/ads/marketing agency or similar / relatable account service with hands-on coordination of email and ad creative.

• Strong written English; you’re concise, kind, and direct.

• You can tell urgent from merely noisy—and escalate with options, not problems.

• Time-tracking (Hubstaff or similar) and simple process don’t faze you.

How we work (hiring flow)

1. Short application with a few targeted questions.
2. 60–90s Loom intro.
3. If shortlisted, a couple of "sanity check" aptitude tests
4. Culture fit interview
5. 4-day paid async trial to see how we collaborate.
6. Final interview with the Founder (you're already close to the finish line)

7. 2-week immersion (tracked) before full onboarding.

This probably isn’t a match if…

• You need frequent reminders or heavy supervision.

• Writing structured updates is a struggle.

• Systems, deadlines, and tracking tools feel restrictive.

• You prefer brainstorming to delivering.

Must-haves

• 2+ years in a client-facing delivery role (agency or in-house).

• Excellent spoken & written English.

• Proven experience coordinating team members to produce high quality output against deadlines.

• Comfortable with Slack and Google Workspace; familiarity with Notion/Trello/Asana (or similar).

• Reliable weekday availability with UK/CET overlap; occasional early PST coverage.

• Calm organisation: notes, links, owners, and dates are second nature.

Nice to have

• Exposure to Shopify and ESPs (Klaviyo/Omnisend/Mailchimp) or equivalents.

• Familiarity with ad platforms/specs (Meta/Google/TikTok), plus naming/UTM conventions.

• Light analytics chops—able to turn a weekly report into three sensible actions across email + paid.

What you’ll get

• Fully remote, supportive team with clear expectations.

• $300/year learning budget.

• Room to grow (strategy, leadership, cross-functional paths).

• Visible impact on client outcomes and Flux & Fury’s next chapter.

Tools & expectations

• Track time with Hubstaff (targeting 65%+ productivity).

• Keep artifacts clean: calendars, briefs, reports, and QA checklists (email + ads).

• Be proactive and responsive—especially when something breaks or goes quiet.

How to apply: Submit your answers + Loom link and include 2–3 bullets on recent things you shipped (what it was, when, why it mattered).

If this role energises you, we’d love to hear from you.