Account Manager

Account ManagerJob Summary

The Account Manager serves as the primary point of contact between clients and employees, ensuring strong relationships, effective communication, and smooth day-to-day staffing operations. This position is responsible for managing client accounts, coordinating employee onboarding and assignments, maintaining accurate timekeeping and payroll setup, and supporting overall branch operations.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and employees.
• Build and maintain strong, professional relationships with clients.
• Communicate with clients and employees regarding staffing needs, schedules, assignments, and concerns.
• Coordinate employee onboarding, placements, and assignments.
• Ensure employee paperwork, timekeeping, and payroll information are accurate and up to date.
• Monitor employee attendance, performance, and compliance with company and client requirements.
• Address employee and client concerns promptly and professionally.
• Visit client locations as needed to maintain relationships, provide support, and resolve concerns.
• Assist with daily branch operations, including administrative tasks, data entry, and customer service.
• Use Excel, Google Docs, and other computer systems for data entry, reporting, and recordkeeping.
• Train and support new hires in Front Desk and Account Manager positions.
• Ensure new employees understand company procedures, policies, and customer service expectations.
• Assist with internal company meetings, events, and other branch activities.
• Work closely with recruiting and operations teams to ensure staffing needs are met.
• Maintain confidentiality and professionalism when handling employee and client information.

Qualifications & Requirements

• Fluent in English and Spanish — required.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Intermediate computer skills, including Excel, Google Docs, email, and data entry.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Reliable transportation and the ability to travel locally to client locations.
• Professional, dependable, and team-oriented attitude.
• Ability to handle sensitive employee and client matters with discretion.

Preferred Experience

• 1+ year of experience in recruiting or staffing preferred.
• 1+ year of customer relationship management experience required.
• 1+ year of experience using communication and customer service skills in a professional setting required.
• Experience in staffing, recruiting, account management, or workforce coordination is highly preferred.
• Previous experience in employee relations or a client-facing role is a plus.

You should be proficient in:

• Customer Service
• Recruiting
• Business-to-Business (B2B)