Ready to blend sales savvy with hands-on service?
Do you enjoy being on the move, building relationships, and keeping equipment humming? In this hybrid role, you’ll deliver products, merchandise beverage stations, perform basic equipment fixes, and grow accounts—all while providing route relief as needed.
The challenge
- Own the route experience: deliver, replenish, and rotate coffee, tea, and related products at each assigned stop.
- Champion quality: keep equipment clean and operational; complete a minimum of one CQC (Cup Quality Check) every day.
- Delight customers: ensure every scheduled customer receives delivery and service as required; escalate issues to the ASM (Area Sales Manager) quickly to resolve concerns.
- Run the numbers: manage invoices, inventory, and collections daily while on route.
- Drive growth: raise Revenue per Stop by fixing distribution voids on core SKUs, executing seasonal and LTO promotions, implementing pricing actions, and maintaining beverage stations to standard.
- Spot and share: notify the ASM of inefficiencies, dissatisfaction, or new opportunities found during route relief.
- Pitch in: assist with inventory cycle counts, warehouse tasks, and customer-related assignments.
- Be tool-ready: learn brewing equipment and perform basic diagnostics, repairs, and adjustments.
- Sell the right way: consistently use the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make sales calls when time and opportunity allow.
- Adapt as needed: support warehouse operations, accounts receivable collections, and customer service.
When and where you work
- Typical Work Schedule: Monday–Friday, 7:00 a.m.–4:00 p.m.; overtime as needed.
- Driving Requirements: Valid Driver’s License; must pass a DOT physical.
What you bring
- High School Diploma or equivalent (required).
- Route delivery experience (nice to have).
- Customer service background (preferred); prior foodservice exposure (desired).
- Clean, solid driving record.
How you operate
- Mechanical aptitude with company hardware and software.
- Insightful at reading customer needs; practices active listening and communicates effectively with customers and management.
- Aligned to business objectives; uses sound business judgment; decisive and independent.
- Proactive in surfacing issues, problems, and opportunities; aware of your impact on others.
- Relationship builder who works well with customers and employees; self-directed with minimal supervision.
- Entrepreneurial—hunts for new opportunities to grow the business.
Pay, location adjustments, and benefits
We are committed to pay transparency and equitable, competitive compensation. Base salary varies with experience and qualifications. We apply location-based pay practices; team members in higher-cost markets may receive a geographical pay premium based on market data and local economic factors. If applicable, your specific salary will be discussed during hiring based on your work location.
- Our benefits package may include health insurance, retirement plans, and paid time off.
- PTO is provided in amounts that meet or exceed applicable state and local legal requirements wherever we operate.
- For details on compensation, including location-based adjustments, please contact Farmer Brothers Human Resources.
Equal Opportunity
Equal Opportunity Employer / Veterans / Disabled