Remote Customer Support Associate – Travel Services

Join JAK Travel Agency as a Remote Customer Support Associate based in Orlando, Florida. In this role you will assist clients in planning memorable trips, answer questions, and provide friendly, professional guidance from a remote setting. The position offers flexible hours and is suitable for entry-level candidates seeking experience in client services and the travel industry. This role is intended for candidates located in or near Orlando, FL and will operate on Eastern Time.

Responsibilities:

• Respond promptly to client inquiries via email, phone, or chat.
• Assist clients with travel planning, itineraries, and general questions.
• Maintain accurate and organized client records.
• Provide professional, friendly, and helpful support.
• Collaborate with the team to ensure high-quality service.

Qualifications:

• Excellent written and verbal communication skills.
• Comfortable working independently in a remote environment.
• Detail-oriented and organized.
• Interest in travel or customer support.
• Previous experience is a plus but not required.
• Basic computer and internet skills.

Why Join Us:

• Fully remote role with a flexible schedule, suited to candidates in the Orlando area.
• Entry-level friendly opportunity to gain experience in client support and travel services.
• Work with a supportive, collaborative team.